Drivo Rent A CarReviews of drivo.com

Shaun is the worst. Talking to him feels like your dealing with a sleezy scammer. Booked online and expected to hop in a car and go once arrived… Shaun squeezed us for another $100+ Before getting keys. Car had electrical issues causing it to break down. We were charged with the roadside assistance. 2 other customers were actually yelling at him about his swindling while we were getting dealt with.

The car was in poor condition and had only one working headlight. Update: Drivo customer service contacted me to "make this right." They apologized and told me the following, offering a small reimbursement, but only if I update my rating to five stars: "I have addressed your case to our branch manager recently and took a responsibility for reimbursing you $50 for the inconvenience. But before we proceed with the refund, could you please upgrade your review to 5 stars and once you do that, you can rest assured that the refund will be processed shortly and the receipt will be sent to you right away."

Terrible experience from the second I stepped on the lot and there was no one at the rental desk until about five minutes after opening. I was given the wrong information by two separate agents the day before my trip letting me know I only required collision damage. I was forced to by liability at the desk. I was then asked to sign for a car that they later told me was blocked in by other cars so I had to go back to the deck to sign out a different vehicle. Shortly after leaving the lot my tire pressure steadily decreased and the usb charging port in the vehicle was not working. I was forced to bring the car back and had to go through the entire process again. I was assured by a supervisor this would be noted in my account. However I was charged for a tire replacement anyway. The entire experience was awful and customer service was highly unprofessional. I urge anyone looking for a car rental to pay the extra money and go through a reputable agency and avoid the using the Newark Airpot locations at all costs.

Not Professional Nor reliable company. They canceled my confirmed Reservation, because I arrived three hours late. I wouldn’t recommend this company nor ACE to anybody

Had a very bad experience the bus who was supposed to take me to the airport did not come staff refused to give me internet to ask for uber when i received the car employee made me pay expensive insurance or else I had to cancel my car cause I had international drivers license. When i returned the car i asked them several times to call the shuttle bus driver cause he was late 1h45mn the employee told me he couldn’t call him on his cellular phone cause maybe he was driving.

This place is the worst company I have ever dealt with. The guy who helped us in Newark, Shawn, has the worst customer service ever. He even told us that is just the way people talk there. He saw our out of state ID’s and assumed we didn’t know the area but my wife and I are both from near the area and were home to see family. Our credit card was stolen so we used a different card than the one to pay and hold the vehicle and they charged us over 300 bucks for using a different card with the same name, same account, same everything except a different number. It seems like a scam to me!!

Please STAY AWAY they are a huge scam! I got forced into buying “full coverage” even though I rent all the time and my credit card covers it, they still made me pay $200 to buy full coverage insurance. I returned the car exactly how I received it there was no damage. They send me pictures of some scratches you can’t even see and bill be $4000+ and proceed to tell me the “full coverage” insurance I bought from them is not valid because I didn’t have a police report! Why they hell would I have a police report if NOTHING happened. Now they are just harassing me to give them them my insurance information or give them my credit card info so they can charge my credit card! I bought FULL COVERAGE insurance from you for this very reason!! HUGE SCAM they are just trying to make money off credit card companies or your insurance! STAY AWAY!

Would not recommend. Upon arrival to JFK, we received a call from DRIVO explaining that the car we booked is not available, so we will have free upgrade. Okay, great. We took a train to Federal Circle, then the shuttle to the rental place. Waited for about 30 min to discover that free upgrade is not FREE. On top of agreed rental fee there is mileage charge of $0.35/mile. The agent directly said that if we don't like it we can return to the terminal and rent a car from another company. After long and unpleasant arguments with agent we finally agreed that the mileage charge will only start after 200 miles per day usage. Luckily we didn't need to drive more then that. Now if we don't buy insurance we need a proof that our own insurance covers rental car. Insurance card is not good enough, we need to have the our insurance agreement's title page. It is already about 6:30-7pm. We desperately call our insurance, and thankfully they talk to the rental agent and confirm our coverage. Finally, after a long flight and a very unpleasant experience, we can drive a car booked about a month in advance, and not even the one we asked for.