Drivo Rent A CarReviews of drivo.com

They crazy expensive!! I’ll never rent from here They’re full coverage. Insurance is more expensive than the rental.!!

This rental place suck big time !!!stay away

[Update Below] Drivo has fees that are not easily visible, so they may be easily looked over. PLEASE read the fine print with this company. They still have yet to refund the security deposit 2 months after drop-off and customer service hasn't been very helpful or responsive. Update 11/10 After returning my vehicle almost 3 months ago, I have yet to receive my refund. I even had my bank on a 3-way call trying to resolve the issue and my bank representative was frustrated after 5-minutes of back and forth with a Drivo supervisor who just kept saying “we’ve released the payment” even though my bank still hasn’t seen any trace of a refund. Drivo hasn’t been able to provide any transaction ID, statement, or receipt of this refund I should have received months ago. I cannot STRESS enough, this company is not well managed. I will update this post when resolved.

Rented a car with "ACE-rent-a-car at 408 Carnegie Avenue, Newark (EWR)" via rentalcars.com and picked it up on 10/7/2023. I just filed a complaint with BBB about their false and misleading advertising on the unlimited mileage, upgrade scheme, and penalty for driving to certain states on unlimited mileage contracts without clear or visible disclosures on rentalcars.com. I will dispute all and any additional charges they put on my credit card account... since I have booked and pre-paid with rentalcars.com for an 11days rental with unlimited mileage. I also paid all the highway tolls at the cash stations, as well as an online account to automatically pay for the tolls when there were no cash stations available. I returned the car on time, full tank of gas, and had no new scratches or dents on 10/17/2023 at the same pickup location. DO NOT TRUST THIS STAFF... FULL OF BS AND TRICKS TO CHARGE YOU AN UPGRADE!!!!

I’m writing this River for wake-up call for future client stay way from this company rent a car from them for 2 days and used the toll one time they send me a bill for $160.00 when the toll was no more than $15.00 I least be carefull and review your contract term with them is the worst car rental

So much terrible call centre. People can't even speak English normally. Awful customer service with no help

My recent experience with Drivo Rental Car at LaGuardia Airport was nothing short of a complete disaster. This rental car company deserves a special place in the hall of shame for their atrocious service and unethical practices. To begin with, I had booked a rental car through Drivo Rental Car online, and I specifically opted for a package that supposedly included "unlimited mileage." However, when I arrived at their location at LaGuardia Airport, I quickly realized that their interpretation of "unlimited mileage" was far from the truth. Instead, they had their own bizarre set of restrictions on where I could drive, essentially limiting my travel options to a minuscule radius. It was utterly infuriating to discover that the unlimited mileage I had paid for was, in reality, just a mirage. I attempted to reason with the manager at Drivo Rental Car, hoping for a fair resolution. Initially, they feigned willingness to cooperate and promised to "find a solution." However, this turned out to be nothing more than empty words. In the end, they held me responsible for the excess mileage I had driven, despite their false advertising and misrepresentation. It was clear that they cared more about squeezing extra money out of me than about upholding their promises. The customer service at Drivo Rental Car was nothing short of a nightmare. The manager I dealt with was rude, unhelpful, and displayed zero empathy for my predicament. It was abundantly clear that they had no intention of resolving the issue in a fair and ethical manner. Adding insult to injury, the rental car I received from Drivo Rental Car was in a deplorable condition. The interior was filthy, and there were unsettling noises coming from the engine. I felt unsafe and uncomfortable throughout my entire rental period. In summary, Drivo Rental Car at LaGuardia Airport is a disgraceful establishment that engages in false advertising, unethical practices, and abysmal customer service. My experience with them was nothing short of a nightmare, and I implore anyone considering renting a car from this company to seek alternatives. Save yourself the frustration, inconvenience, and money, and choose a reputable car rental company that values honesty and customer satisfaction. Drivo Rental Car is a shameful representation of the industry, and I wouldn't recommend them to my worst enemy.

I should have stayed away. Worst customer service