Drivo Rent A CarReviews of drivo.com

Horrible company Any scratch on the car that was or was not caused by you, they’ll forward it to a claims company and bill you thousands with a list of other damages with No proof!!!

Terrible service at jfk. Please beware that they charge $15 for every state you drove across. They didn't tell you in advance of course. And don't get trick into buying tolls. They will tell you it's only $25 unlimited for the entire trip, but they will charge you $25 per day. It's a scam that they have trained their workers to use. Do yourself a favor and go rent your car somewhere else.

Awful experience, unsafe car, poor customer service! First, while we reserved the larger car for 7 passengers, we received a regular car. This was addressed on the spot, but when we received the substitution, the car had a serious issue that caused me significant inconvenience. From the moment I started driving, I noticed the tire pressure warning light was on. On the control panel, the tire pressure was 13 psi! As a result, I had to stop 4 or 5 times to pump the tire, minding that we only rented the car for about 12 hours. This was not only time-consuming but also caused me a great deal of stress and worry about the safety of the vehicle. As the car was rented for only 12 hours and I spent 2 or 3 hours finding a service area and stopping to pump the tire, I couldn't enjoy my day off and holiday. This severely impacted my experience and caused delays in my plans. Can you imagine driving a car and constantly worrying if something will happen due to the low tire pressure, like having a serious car accident? Completely unacceptable. When I reached out to their Customer Success department, they told me as per their T&C, tires are considered the customer's responsibility, due to the nature of road hazards. I have a screenshot proving that I was driving the car for only 15 minutes (from their location to my apartment in Astoria), which is when I stopped to take a picture of the control panel. Avoid at all costs, scammers!

Absolute Awful company! Changed the time of my rental then tried to upsell me a car double the price. Smarmy jerk 'helping' me then cancelled my reservation when I complained. Worst company I've ever encountered. NEVER USE THIS TEAM OF RAT THIEVES!!!

It is easily one of the worst experience I have ever had. First of all the location is off site in not so good area. Renting at night is not very assuring. When once you get the shuttle and reach there (~1 hour for newark location - changing terminals, waiting shuttle etc). The price shown online might be less compared to other car rental companies, but they tack on insurance (60$/day) which makes it much more expensive compared to other rental companies. They would not accept the decline of insurance nor insurance purchased from third part aggregators (expedia etc). The car we got had musty smell and had over 50000 miles on it. Definitely not worth the hassle you go through. Workers there were nice, but I would not rent from them once again.

I booked a van months ago and received several texts, emails, and phone calls to remind me of the booking. I got a text today at 5:00 pm for a reminder. Then I receive a call at 7:00 pm telling me they will not have a van! I was supposed to pick up the van on 6/6/24 for travel on 6/7/24. I AM IRATE! They deserve ZERO stars!!!

Worst car rental experience in 24 years of business travel. Rented a car online, accepted the "we'll pick your provider" deal. Ended up with Ace rent a car managed by Drivo. 1st communication was bad and I never got the message that they were offsite and I had to go to specific locations and call for a shuttle. Annoying but not a major issue. Got the shuttle, was taken to their offsite location. Dirty, disorganized, long line and then told that I had to have proof of full coverage insurance to decline the insurance (not communicated prior... usually leave my insurance documents in the car). Would not accept a decline of insurance, charged me $360 for a week. Left with a dirty car that had dings and banged up a bit, took pictures to be able to argue if anything came back. Still annoying but not BAD yet. Then within 6 hours of a week long rental, the starter died. Ok, getting annoyed... call the road side assistance, they ask where I'm going. So I provide the hotel address where I'm going. When the tow truck gets there, the driver says his instructions are to drop the car at the hotel?! We have to argue with dispatch for almost 2 hours to get someone who understands that dropping a car that wont start at a hotel is just going to generate additional towing charges. Finally they take possession of the car and drop me off. Then the real fun began! No replacement cars available, and no refund until they get the car and can look at it. They say Monday (as this was a Friday night). I argue and argue, finally settling for Monday. Monday comes call at the end of the day, still no refund, they haven't had a chance to review it. Call back Tuesday, and the person says yes we will process your refund. Finish my trip with a different rental car company. When I get home, I get an email about the additional 360.00 charge for insurance. So I research how much they refunded. No refund had been processed. Called again and told the mechanic hasn't looked at it yet. It's been a week + at this point. No effort to resolve the issue, no effort to refund, etc. etc. Now having to dispute the charges on my card. Horrible!

These people are THIEVES. I have rented from them a few times, and each time, they find a tiny scratch which may be at most an inch big and they blame you to bill your insurance. Since I have American Express, I have always had Amex insure the car rental. Drivo Rent A Car actually has had the audacity to charge American Express over $2500 for a tiny one inch scratch which is barely visible. What is wrong with these people? We are in NYC and everyone parallel parks. Obviously, when one does parallel parking, one may tap onto other cars. I've always been extremely careful when I park, nevertheless, others may not be as prudent and they may scratch another car going into a parking spot or coming out of one. How can Drivo dare to charge Amex over $2500 for a tiny scratch? This is how they make their money. Drivo Rent A Car purposely makes their profits by stealing money from Insurance Companies like Amex and charging thousands to fix a puny scratch. I will never rent from them again. Here are photos as proof of the car, the tiny scratch and the letter that their auto claims company Emailed me. STAY AWAY FROM THESE THEIVES!!!