Drivo Rent A CarReviews of drivo.com

These guys are crooks. They charged my wife for insurance even when we had it and said she got it early and dropped it late. She was up to see her sister dying of cancer they said to bad.. They have been fined in the past and a bunch of us have made a complaint to the attorney general.. Join us!!

!!!! AVOID THIS COMPANY ASAP !!!! HORRIBLE experience from start to finish! I feel completely scammed by this company. First, they kept me waiting for over an hour to pick up the car, and the customer service was rude, slow, and totally uninterested in helping me. Second, the car they gave me had dangerously low tire pressure—I noticed something was off within the first few miles and had to waste more time returning it. The second car had only half a tank of gas, but they assured me I could return it the same way. Then the third car reeked of cigarettes and weed, which was downright disgusting. When I finally returned the car, they hit me with hidden fees: a ridiculous $76 charge for a half tank of gas—even though that’s how they gave it to me—and a $150 “cleaning fee” because I had a service animal. That’s outrageous, especially since I returned the car in perfectly good condition. Their behavior is completely fraudulent, and they force you to pay for shady extra fees. Not to mention the cars are in terrible shape, and they push you into buying the most expensive insurance. It’s clear they only care about taking your money, not providing decent customer service or reliable vehicles. Save yourself the headache and avoid this company at all costs. There are plenty of other rental options out there—don’t let these scammers fool you like they did me!

Horrible service. I rented a vehicle yesterday so I could drive home for Christmas. I got full ("premium") insurance--all told they charged me close to $2500. I drove it a few blocks to my apartment. This morning when I went to pack up the trunk, the left rear tire was completely flat. They have told me that they won't cover it, that it's my responsibility, and that I have to get it fixed and pay for the repair myself. I have been trying all day to find a company that can tow this car and fix it. I will be missing the holidays with my family. I can't even believe that this company is allowed to practice business this way.

It was a very unexpected terrible experience. We had to FIND where the Shuttle was. Took an hour trying to find where. Bad experience. All others were at the arrival area. Then the best surprise of all!!! Our size vehicle was said not available and next size up , we had to PAY an UPGRADE Fee of $100 extra!! When I booked it , price is NOT the price we pay. Extra??? That is definitely a bait and switch scam!!! We have no choice but to except it because there was not any Hertz that i normally go to. I will make sure my friends and family will be aware of this company!

Strange experience. Wish I had read reviews first! I'd be terrified this company would retaliate in extreme ways due to an honest review. Hopefully they just understand client concerns or people will be informed. Rented thru Priceline and a third party rental, ACE or parent company. Ace was great and responsive, Drivo was very confusing, separate customer service...makes things a little difficult. Still going thru a refund process and cannot believe that DRIVO is not just smooth running. Don't want to push my situation as it sounds like they do not understand public safety or pay regards to it. Just posting to inform and say go to the BBB, FTC, AGs or Police so these guys stop harassing people. You ask for basic customer service and you get extremes!! I'd say if there are investigations going on of Drivos practices that it's about time they get fined, shut down, absorbed...The employees dont seem to respond favorably to the citys standards...eg, if the AG is already on them, i dont know if Drivo will ever get legal business practices or a request for them....and you may actually have to request it, the kinks are not smoothed out there yet. Take pictures before and after, even the gas tank! Drivo does not have forms to fill out regarding gas tank or assessed damage, like other rental companies or I was not given any, thus tons of pictures!! No option to pay for full tank of gas! Still dont know whats gonna happen with any toll charges. They charge an arm and a leg for inhouse insurance, may file false claims if they get a hold of yours. This is not a normal, well run company. Strange rental process! 🤔 Never had that happen before!!

I rented a car from this company over a year ago and on returning it as I received it was later told I owed them over $2,000 for "damage" to the vehicle. When I contacted my insurance company, they knew who this company was and informed me that they would not pay due to a history of insurance fraud claims. My credit card company also rejected their claim. They are still trying to collect from me which is not going to happen.

Total scam!!! Do not give any deposit because they will find a way to keep it. Entirely deceptive and untrustworthy.

I rented the car in Priceline. The rental agreement wasn't clear about "boundary restrictions". If the information was in red or had a map about these restrictions, I would have not rented from ACE (NYC) because I was driving the car to states outside what the company allows. I would have rented from a different company and paid less. I received clarifying information when I picked up the car as the customer representative showed me the map about the boundary restrictions. I incurred additional charges because I was driving to the states outside ACE's set boundaries. Additional, why should a customer have to pay $25 per day for the entire rental agreement, instead of just the days that the car is in those restricted states? My whole experience was terrible and I ended up paying a lot more than expected. I would not rent from ACE in NYC again. I cannot provide the names of the states you're allowed and not allowed to drive to, as I can't recall all that information.