Drivo Rent A CarReviews of drivo.com

Did not notify on original booking that rental was geographically restricted (can only travel to some states in the east, charge ridiculous amounts to go outside). Also did not notify shuttle driver, so I waited 45+ minutes to find out I could not book the car. They wanted to charge $1500 to travel within the US... more than three times the cost of the original booking. other issues as well.

Probably the worst car rental experience we have ever had! We reserved a vehicle through Expedia which was showing $26.99 a day rental in the New York City area. After the shuttle from La Guardia airport drove us to the Drivo location, we were told by the employee at the counter that we had to purchase their insurance even though I had my dec page from our Allstate insurance clearly showing full comprehensive insurance coverage, and that I was using American Express which also covers rentals. The charge for their insurance was $70 per day more then the original rental. The employee that didn't understand English we were dealing with could not or would not accept what was clearly shown on the Allstate dec page. We reluctantly accepted the insurance as we were out of options. Getting into the car we saw that there was less than 90 miles of range of fuel. The windshield and side windows were filthy and the car smelled of marijuana. ACE Rental Car should consider ending their franchise agreement immediately!

I rented a car thru Priceline, which was supposed to be Ace company. Nothing about having to show proof of full coverage insurance!! I started getting numerous texts from Drivo. That’s the very first time I was told I had to have full coverage insurance. It is NOT on their website. They send you a link to AXLE to verify your insurance. THEY ASK FOR USERNAME & PASSWORD FOR INSURANCE LOGIN. I called my insurance company & was told absolutely DO NOT send them that info. They faxed over my policy ( which, they said they never received). HUGE RED FLAG when a car rental company asks for private insurance login. I was prepared when I picked up my car with my policy in hand as proof. I called ahead of time to ask if there are “extra” fees for tolls. They said NO. My credit card shows a $3 toll fee PLUS $6.95 extra fee from Drivo. It’s the fact they lie that is deceiving.

worst company ever beware they say they partner with ACE and FOX only in NY and NJ They GIVE ACE a bad name never experienced this with Florida ACE they even do a credit check I am not buying the damn car If you do Priceline and Expedia cancel as soon as possible read review do your research and RUN

Scammers!!! I need my money back, $500. This is the date and they still haven't returned my money. What's happening? Should I report them? Never ever rent with these people, they are the worst, you pay for insurance and they charge another one at the office, and you give the refund and they never return it.

It’s FEB 2025 still no resolution to my claim back in SEPT 2024. This company lies and say they will resolve but they never do. They are a SCAM‼️ STAY AWAY FROM THIS COMPANY‼️ They are very fraudulent‼️I hope this message prevents others from falling victim to this fraudulent company. DO NOT RENT WITH DRIVO‼️

I WILL NEVER BOOK WITH THIS COMPANY AGAIN. I made a booking on Expedia and purchased insurance through Expedia as well. When I arrived to pick up the car, I was told that I could not use that insurance. I asked the representative why, as I have always used Expedia to purchase insurance for all my previous rentals. He insisted that I HAD TO purchase Drivo’s insurance. We went back and forth for a while, and I then contacted Expedia. They informed me that this insurance is usually accepted and that there was no other insurance option available aside from the one I had already booked. However, I was FORCED to cancel my Expedia insurance and FROCED to purchase insurance through Drivo; otherwise, I would not be allowed to rent the vehicle. By this point, it was nearing 1 AM, and my frustration grew. I had no choice but to pay for the additional insurance. When I tried to resolve the issue, I was even called a liar. I contacted this company on 4 different occasions and they refuse to come to a resolution. WILL NEVER BOOK WITH THIS COMPANY AGAIN. YOU THEY WILL NEVER GET ANY MORE MONEY FROM ME!

Drivo automatically charged my credit card for toll fees even if I paid in cash. No one from Drivo told me that I should kept the toll receipt so I can ask for refund. Be careful of this company.