Drivo Rent A CarReviews of drivo.com

I was charged a significant drop-off fee that was never mentioned at pickup. I asked about returning the car to a different location and was told it was fine—no fee was brought up. After I raised the issue, the company reviewed video footage and confirmed their agent didn’t disclose it. Still, they refused to refund me. That alone says a lot. Other concerns: • The reserved car wasn’t available at pickup, and I was charged more for a different one with no real alternatives. • I was required to link my personal insurance through a third-party app, which felt excessive. • Call center Customer service interactions showed a lack of LGBTQ+ inclusivity and training. The experience overall felt disorganized, dismissive, and unprofessional. I’ve filed a formal complaint and disputed the charge. Would recommend others proceed with caution.

Not a good company, very dishonest and manipulative technics. Dont rent stay away from this people Driv / ACE same company

Avoid Drivo. My 76 year old mother and I were in New Jersey for a funeral. Mom required a walker and has a tough time getting around. When I booked I had no idea that Drivo was not in the airport and followed signs to the car rental companies. When we called to figure out where to go the person on the other end had a thick accent and it took us an extra hour to figure out how to get to Drivo. Once at Drivo I gave my registration number and I thought we were all set. However, apparently my insurance was not good enough and I had to add their overly priced insurance to my policy. They also required an additional $500 deposit if I used a debit card, $200 deposit if I used a credit card. They also charge $10-$15 a day if you have tolls plus the toll itself. With other companies there is a transponder you can pay for. When I saw what was supposed to be a $309 car rental balloon to $856 rental plus tolls yet to be charged I asked to speak to the supervisor who was standing right next to the the rude person helping me. I waited 10 minutes for him to respond to me and when he did he said he would take $50 off. The associate then preceded to show the manager how to implement. I was done. Then the associate wanted me to sign the online contract which is impossible to read. I signed using my standard signature and was told that, “this is a serious contract and the signature needed to match the signature on my drivers license“. This happened three more times. I am an attorney by trade. I know how contracts work. I did not need a rude associate to give me crap when I was just trying to get out of the establishment and move on. I will NEVER use Drivo again. I booked through Travelocity and am very disappointed they would associate themselves with this type of company. In the end a $309 rental is going to cost $856 and it took two additional hours to find, get to, and sign off on the car. I learned to look for a car company actually at the airport and that a budget car rental is far from it.

They charge me $200 dollars because the back tire was 28 pounds of air I think this is abuse

Avoid Drivo / Ace Car Rental. The are a dishonest and manipulative company that will add questionable fees - you'll end up paying more that you would have for a more reputable company. Drivo / Ace is one of the few companies that require you to prove your insurance coverage. While I was able to clear that (with some hassle), during the process the agent slipped in: "and it's good that you won't have any deductible", which I didn't completely understand. Turns out he added additional paid coverage to my contract which I didn't realize until I got the final bill. I never said yes to that coverage. Also, I was charge a very high administrative fee for a bridge toll, even though I had paid the toll directly via the toll authority.

This company told me my insurance wasn’t sufficient and forced me to pay $30/day for their coverage. I only drove the rental to and from an event — about an hour total — and was hit with a $150 cleaning fee after I returned the car... Even though the car was spotless. Stick to the Avis's and Enterprise's of the world.

Worst company ever they have poor service and have been fined for stealing from consumers! Stay away!!

Rented an 'ACE' car via Travelocity website. I included insurance. ACE confirmation sent me to 'DRIVO' an Ace subsidiary. Was told the insurance I purchased was not valid for them. Had to buy theirs at double the expense. I had no choice so I did. Claimed the original $$ back from Travelocity but... ACE told them that "I had used that original insurance" (in spite of me showing the rental receipt with the 'new' insurance. Then... WATCH OUT: I drove the NH and was told I was out of geo-fence area (for less than 24 hrs). Charge: $150 !!! ($15 per day for the FULL 10 day rental period. Depending on the state this can go upto $75 per day. If you rent for 14 days that's over $1,000 added to your invoice. My original Travelocity Total amount: $435. Amount charged to my CC by DRIVO: $770 ! Do yourself a huge favor, rent from the usuals, *NOT ACE, FOX or DRIVO*. I was penny wise and pound foolish. Never again.