Drivo Rent A CarReviews of drivo.com

When I checked in for the car. The representative stated that I got a compact car. And I said that’s all I needed. He said he will talk to the corporate office to get me a discount where the price would stay the same for an upgrade. He told me the total is $395. I then asked him is that how much it is to go to Canada so expensive? He smiled and said yes. I didn’t question it. Until I got home, it seems odd that it will cost so much to enter Canada. I started looking into it, and I called customer service. They told me that I got an upgraded car for an additional fee. He said that the office advised me and I told him no. While I was signing the paperwork with the representative. I couldn’t see the breakdown Because the keypad only let you put your initial. I question what am I signing for that I can’t see? He tells me, I couldn’t see it. All he said I’m paying $395 total. Spoke Customer service over the phone regarding a print out with the breakdown of the charges. But he said I wouldn’t have it until I return the car. I asked to have a refund for the extra charges he then stated that there are cameras and they will investigate and called me back within 3 days. I have not heard from them. When I dropped off the car I spoke to the supervisor who then contacted the corporate office who then said they will contact me within 24 hours and that camera review takes 7 days. Its now day 8th and I have not heard from anyone. The representative at the pickup spoke so softly that I couldn’t hear him well. I think it was purposely done to get me to pay extra. This is my 3 time renting and didn’t experience this before.

Do not use this company. They have many hidden fees. I thought I was getting a deal and ended up paying double. They lie. When I called their service department, no help whatsoever. Do not sign without carefully reading your contract. I am 67 and have rented cars my entire career. This is the worst car rental company I have ever encountered. I would never use them again which means none of the companies they manage - Fox, Dollar, Ace. They must be bribing people to rate them positively.

Avoid this car rental service. They charged late fees even though the car was returned on time. There’s no EZPass provided, and the shuttle service is extremely poor. You’re better off choosing a standard airport rental company.

I was there 3 hours fixing my insurance because of there glitch. lost that day trying to fix that or pay an extra 300.00 bill .. I won’t be using them ever again.

I had the worst experience with my recent car rental. I reserved a vehicle for 8:45 AM, but when I arrived, there were no cars available. I ended up wasting over six hours of my time waiting, during a long weekend, before I was finally given a vehicle. To make matters worse, the only compensation offered was $20, despite this being a $520 rental and a major inconvenience. That’s simply not reasonable or respectful of my time and the stress this caused.I’m requesting a more appropriate compensation amount that reflects the hours lost and the disruption to my plans. At the very least, I would expect a significant discount or partial refund. I followed all the booking procedures properly. this situation should not have happened. I’d appreciate it if this could be escalated and properly addressed.

We had an awful experience with lots of up-charges. We called a few days ahead to confirm our car and then they said it would be be ready for hours when we arrived and upsold us to an SUV that was tiny. it ended up having $340 in additional fees on top of our $290 booking. It took a solid hour to wait in line and pick up our car. I will never use them again and would rather have a slightly higher up front fee from a reputable company.

Too busy to talk to you Dirty car that was obviously smoked in requested you initial contract without visually seeing reading disclosures Would recommend a bigger brand over them.

No stars. Very deceptive and predatory behavior. If I’m paying 9.99 to use your easy pass why would I still be charged for tolls. It was explained to me that the 9.99 a day would cover my tolls and then they charge me for tolls anyway I could have kept my 30 dollars a pay my own tolls.