Drivo Rent A CarDrivo Rent-A-Car offers a wide range of cars available for rent in Newark EWR Airport NJ. We pride ourselves in our customer service, and hassle-free renting experience.
Drivo Rent A Car (drivo.com) has 698 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Chris
The car itself was fine. Pick up was a nightmare. We waited an hour for the shuttle and another hour to get our car. The lady at the desk tried to tell me insurance I didn’t need.
Response from Drivo Rent A CarAug 10, 2022
Hi Chris, we regret your most recent visit with us was not up to the standards we strive for. If you'd be willing to provide more feedback, please reach out to us at (855) 550-0008 or at [email protected] so we can assist you further.
Zougouna
Location de voiture à Coney Island New York. Mauvaise surprise. Obligation de souscrire une assurance US même avec paiement Visa Gold. Le prix de la location a doublé ! Aucune info précisant cela lors de la resa sur leur site web. Accueil très moyen, voiture ok Agence situé dans un quartier glauque. Choisissez plutôt un autre loueur...
Response from Drivo Rent A CarJun 9, 2022
Bonjour, merci d'avoir laissé un commentaire honnête. Nous nous efforçons de fournir le meilleur service et nous avons été très tristes d'apprendre votre expérience. Veuillez nous appeler au 855-550-0008 afin que nous puissions identifier le moyen d'améliorer votre expérience.
Dwaynecia K.
This was the most frustrating car rental process I've experienced. I only gave it a three star because at the end one of the gentlemen took over and made minor adjustment, im so sorry I can't remember his name. But I would not be renting with them again
Response from Drivo Rent A CarDec 15, 2021
Hello dear reviewer, Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to get a better understanding of your experience to have a chance to turn your experience around. Please reach out to us at 855-550-0008 or email at [email protected] your full name, rental agreement or confirmation number. Looking forward to hearing from you.
Morgan
I liked the people that were servicing us, they were friendly and service minded even though the stress level with a bunch of people waiting could understandably be high. But they handled it well. I have to give them a three star rating though because A: the car was not clean at all. The windows were so bad that driving at night could even be considered dangerous. The windshield was just a wall of reflected light from oncoming cars. They really need to pay attention to that. And B: they have no restrooms for customers. They couldn't even bother with a porta potty or something like that outside. They basically just tell you flat no. And if you leave and get out on the streets again, it will take you a good 15-20 minutes to get back to that side of the road. It's horrendous. A couple of us simply had to go, and we were in shock as to how hard it was to get back, and the fact that they actually have customers go through this, just to go to a restroom. That just shows such a lack of care from management. And that's why I give them a 3 star rating.
Response from Drivo Rent A CarSep 15, 2021
Hello Morgan, Thanks a lot for sharing your fair and honest review. We deeply appreciate that. I am very sorry to hear that you encountered some problems during the rental with us. The issues you pointed out will be addressed to our management shortly. Please email to [email protected] your rental agreement or confirmation number so I could assist you better. Sincerely yours, Nick K. | Customer Care at Drivo Rent a Car |
Marilyn G.
I rented a car from this company. I had never heard of them. The rental came through Hotwire.com. Overall the car was clean and in working order. I didn't have any problems. However, at the time of rental, the agent walked around the car and looked for damages and recorded it. I was asked to sign a document but was not given a copy and was told it is all on video. When I took the car back, the agent walked around the car and said there were 2 scratches about 2 inches long. I would have to pay for damages. Wow! It is quite amazing. Living in a city like New York, anything can happen. It is a given. I don't know how it happened. I have rented from other companies before and they considered this natural wear & tear on a car because of living in the city. I am never going to rent from them again. Just be aware. There is something absolutely wrong with this picture.
