Drivo Rent A CarReviews of drivo.com

They are not efficient. The wait and process takes very long. The agents don’t seem to care that there is a long line of customers waiting.

A lot of hidden fees, I would never rent here again. Paid way too much money for a 3 day rental. What a rip off.

First, let me say the people working at the office location were spot on. got me out with my car in about 5 minutes. that part worked great! the problem was getting to the office from Newark Airport. the email from booking.com had the incorrect directions to the pickup point for the shuttle. when I arrived and called for a pickup, it took 10 minutes on hold before someone spoke to me. he then told me I was in the wrong place and told me where the correct location was (opposite end of the airport). when I arrived at the new location and called again for a pickup, I was left on hold for over 30 minutes! I never spoke to anyone!! I happened to look outside and a shuttle pulled up. thankfully, we were able to squeeze on. I would not rent from this location again. it’s too difficult getting the car.

1-It took forever for them to pick up the phone and talk to someone in order to request the shuttle service from the airport. 2- Place is old, dirty and looks wear down, no water bottle and the restroom are dirty. 3- First car i was given was in bad condition, it smelled to cigarettes and humid, it has trash in the floor and the side door did not properly opened. 4- They charged me for the fuel, when in fact i returned the car with the same exact amount they gave it to me, it took forever again to get a hold of someone on the phone to speak with. 5- Shuttle service driver back to the airport was rude and reckless driving, they slammed the door, no courtesy at all and forget about any conversation or asking for directions. I did not like this company, next time will rent from someone else.

i will not rent again, i will not suggest to anyone, not honest, they say something, and they do something. do not just go by online pricing.

I like the cars availability and types of car options.. however I was charged for car insurance, while I already have insurance. I've called and express my frustrations, and ask for reversal on the matter. But supervisor kept expanding and repeating the same gibberish, of how I may have purchased it. I've tried to reason with this person , but kept getting the same answers that was written on paper. I've ask to speak to a manager . But was told he was a supervisor. When I ask for his manager , he said there wasn't one available. I asking to have his manager give me a call, but he kept persisting that I would have to call back. Ive rented vehicles regularly, since I have family almost over the the states. And have never went through such frustration until this rental company.. I'll be sure to not rent from them ever

When I booked my car online it stated unlimited mileage. However, when I went to pick up the car I was told the unlimited mileage was only for certain states. Two of the states I was traveling to were not included. They quickly showed me yhe list included and those that were "discounted".I was charged a $25 per day penalty for the entire length of the trip even for the states that were included. It should have been stated online that there were restrictions not after you get there and have no choice but to take their car. I will not use this company again.

Highway robbery. What was meant to be a $170 rental for 24 hours ended up being $275, with all the fees. Returned the car late just by 30mins and they charged me a 2-hour late fee. Paid a $500 security deposit, ended up only getting $415 back (for whatever reason I have no idea). Terrible. Long wait times at the center to even pick up a car