Drivo Rent A CarReviews of drivo.com

Total scam. This company will play a ‘shell game’ with money they steal/overcharge/hide from customers. We had to fight them AND Rentalcars.com and Ace Rental car for 2 months to get our money back. They are SCAMMERS and deserve to be underneath a prison.

Returned their car in the same condition received. I have been waiting more than 2 months for them to return my deposit despite the fact that I have called and spoken to customer service 3 times and was advised my deposit would be returned within 48 hours. The car was returned in 08/11/2025 and today is 10/21/2025 and I still have not received my deposit. STAY AWAY.

They requested proof of insurance which was not a problem but would not take a paper copy and did not let us know this until we were at the counter. They require us to log into our insurance company so they could verify. Then they told us unlimited mileage but this is also untrue. Personal at the counter were very unhelpful and were way more interested in getting the sale made. Car windshield was terribly dirty on inside and it smelled like smoke. I will not rent from them again.

I spoke to one of mangers and I was instructed to send this email urgently so I can be helped with this issue. I had a family emergency and was not able to use my reservation for Sat June 7th, 2025. I asked to reschedule for Sat June 28th. I was already charged twice due to an error made on their part. I asked them to help me through this, they assured, me that this would have this resolved quickly. It has been 5 months, and I still have not been reimburse. I do not recommend this company at all. Stay far away as possible. Customer service is dreadful, and they are so unartful. If I am not reimbursed in by next week this will become a legal matter. AGAIN EVERYONE BE AWARE

The rental with Drivo in Newark airport gave me a bad experience with charging people. Actually, I paid $513.26 to rent a car with an actual rental value of $432.69 according the agreement. Unfortunately, the Drivo customer service always reply for blinding my words. they always said they have released my security deposit and Nothing-else can refund to me! I didn’t receive any refund for the over charge. * I made my initial booking on May 6 and paid $13.26
 * Because I was told my car was ready later than planned, I picked it up later on August 16.
At that time, I was charged $500, which matches the deposit stated in the agreement.
I also received a receipt for this charge on August 16. * According to the new agreement dated August 16, the rental estimate was $460.52 (depending on return time), and the deposit was $500 I paid on picking up day. * I have paid $513.26 in total for the rental until August 16 in total. Please note: My bank record shows only one charge of $500 from Drivo and no other transactions since then. I returned the car on August 23, one day earlier than planned. The invoice dated August 23 clearly states that I would receive a refund of $67.31. The total rental price is $432.69 on the new invoice of August 23. However , if adding my 1st payment, the refund should be 513.26- 432.69=$80.57. When I asked the refund for over charges, the Drivo customer service always reply for blinding my words. they always said they have released my security deposit. Nothing-else can refund to me! I paid $513.26 to rent a car with an actual rental value of $432.69 according the agreement. They don’t want to give me the refund. Be careful the payment when renting the car with Drivo. I don’t recommend renting the car with them.

When booking my rental online, I was not notified of Drivo's policy of "penalty states" and "forbidden states". I have rented cars for many years from many different companies, and never encountered this rule. I was only notified of it when I went to pick up my car, at which time it was too late for me to figure out alternate plans with a different company. On my trip, I ended up having to book a hotel in Ohio, five minutes across the West Virginia line, because there were no rooms available in my destination state. As a result Drivo has charged me an extra $210 penalty. This is ridiculous and extremely poor business practice. I will never rent with this company again and have encouraged friends and family to avoid it. In addition, the seats in the car I was given were dirty, and the cruise control had been disabled and was unusable. **Update** After posting my review, Drivo contacted me and offered $50 as a "gesture of goodwill," and also requested that I change my negative review to positive. I said I would only do this if I was refunded the full amount of their ridiculous "penalty." The representative replied that this was not possible, and now I would only get $40 back. Can't stress enough how shady this company is. Stay away.

Total scam. They are a shell company working with ‘ACE RENT A CAR’ and ‘RENTALCARS.com’ to occult hidden charges. AVOID LIKE THE PLAGUE.

Never rent from JFK Drivo. They are cut throat unethical operation. They tell you they need to hold a $200 deposit upon arrival and will return deposit to credit card after car is returned. Well, to my shock, they invoiced all kinds of charges instead to spend the $200 so u don't get any money back. There was never a 200$ hold on my card. They outright charged well above their promotion price offer.