Drivo Rent A CarReviews of drivo.com

I rented a car in New York from August 9th to August 15th. At first, they tried to sell me insurance for $450 for 6 days, then extended it for $250. When I returned the car with a full tank and everything was fine, they promised to return the deposit within 2 weeks. I flew to Uzbekistan and 5 weeks passed. They wrote that they withdrew $137 from my deposit for New York toll roads, but they did not return the remaining $63 to my account. I wrote to them 10 times, called, and they stopped answering me. They did not return my money. Therefore, I do not recommend anyone rent a car there. From the very beginning, they will push expensive insurance on you... remember.

Awful experience, start to finish. On arrival, it took me over 90 minutes from airport terminal to leaving the parking lot. After a week long trip, there was a snowstorm and I had to push my flight back 24 hours. I asked the cost of extending my reservation by one day, and I was quoted *800 DOLLARS*. A reasonable fee is understandable, but not that. They were clearly trying to take advantage of a difficult situation.

Everything about this place is HORRIBLE !!! We got into JFK first they are off the airport which is typical anywhere. BUT waiting 20-25 min in the freezing cold weather is not customer service. We get on the shuttle and arrive and I give them my reservation confirmation number and they say they have to run a credit check. They go on to say my credit was denied. I have great credit. They cancel my reservation. Not even blinking or trying to help out. So my husband proceeds to do it under his name and same. They proceed to say they can go ahead and do a new reservation (at this point where are going to go ) they up the amount that we were originally supposed to have and charged an upgrade fee which just notice today after we get the bill. NO PAPERWORK ONCE WE LEFT THE RENTAL PLACE. NEVER AGAIN !!!! The guy at the counter did not even try to help out at all. Just basically looked away. Then dropping it off had to wait for someone to come to the gate for at least 15 min The only good thing I can say was the car was brand new. But of course we paid for that with our upgrade we didn’t know about.

On September 17 I rented a car from Drivo renter car . A chevy Malibu. On September 19 I return the vehicle they claim I damaged The glovebox door. Now there claims dept has contacted me and wanting me to pay for a damaged glovebox door for the amount of $384.00. Ok I never opened or used the glove box had no reason to open the door I was the only one using the car. So now im arguing with them that this is a false claim trying to bill me for. I have tried contacting the manager and customer service but no help. They referring me to claims dept. Im so fed up with this company and their false accusations. I going to call the BBB and file a complaint.

We booked a car this morning We were assisted by JolalHe told us to wait for the car, we waited for 50 mins. People who came after us got their rental and left but we were kept waiting. I asked DONI about my status. He told us who helped meSo I went looking for Jolal. The back door wide open and I saw Jolal still there. I yelled at him and asked where my car was. He said he was in break and still has 10 more mins.So i came to the front to talk to my wife who was waiting in the waiting area. I saw Jolal was talking to somebody in the parking lot so I went went out to see him.That somebody said he is a supervisor (Masrafy)Masrafy said I was not supposed to go back and it a private property.We tried to explain him what was going on as he was supervisor. He told us we were yelling and so bad behavior,he will cancel our trip.Jolal went back to the front desk and we went back to talk to him about the car. He said he cancelled and he said Doni called us twice.But Doni never called us. In fact I reached out to DonNot only they cancelled our trip, the lied to us.we complained. Hope someone will look at the camera and take action by Drivo company. They cancel our trip with note the company-will not be able to proceed with the rental due to disrespecting a company employee. Drivo employees lie to us . Beware of Drivo at LGA. They are very bad and zero trust employees. 22-61 94th St East Elmhurst, NY 11369 United States

This place charged me so much for my EZ pass , 2 weeks later and still sending me a bill. This place is a rip off.. Very long wait on line. Only 2 people working, service is terrible, They charge a fee everyday for using your EZ pass .. Please don’t rent here. So many hidden fees. Wish I could give them 0 stars. They found away to make money off of customers through hidden fees.

Do not rent from this place. You get what you pay for and you’re better off spending a little extra money on a rental and getting a better car and experience. Trying to find the rental car place was impossible and took me almost 2 hours from when I landed until I was in my rental car. Having to walk far then take a train followed by a bus is just inconvenient. Only to get to car rental desk and be asked not just for proof of insurance but entire insurance policy so they can see everything on it and try and sell me on more insurance. Got in my rental car which smelled like smoke and had a cigarette butt hole in back seat. Shortly after driving off my light came on and tire pressure was low in all 4 tires and I had to stop somewhere to fill it up. Had to arrive back with rental car earlier than I should have to plan for all the extra time it took to get shuttle and train back to airport. Do NOT rent from here.

Nowadays most retail businesses are overly warm and friendly to their customers, but not so at this place. From the get go I was made to feel like I was an adversary. I made my booking through an online travel agent. I prepaid for a car rental that was lower than competing big name (Budget/Avis etc) rental companies. When I arrived at the office to get the car I had to show the credit card I used to pay for the booking and also show that the card was actually the one I paid with. So I had to access my credit card app and show that the fee was charged to my account. Then the ACE/Drivo rep scrutinized my personal auto policy and found that I don’t have collision coverage. I said my credit card covers vehicle collision damage and I showed him a copy of the credit card terms. He informed me that they don’t allow “split coverage” so I would have to buy collision through them, at an additional $30/day! Later I learned from the contract the coverage included a $1500 deductible. It seems splitting the coverage is okay when it is split with them. When one is traveling and prepays for the rental car one has limited options. I couldn’t just walk away and abandon my prepaid rental because it was non-refundable. I was unable to reach the online booking agent by phone, so I was forced to pay it, but under protest. I had no other reasonable option. I was given a new Toyota hybrid. But I took pictures of every little nick to make sure I wouldn’t be charged for any possible hint of damage. I say buyer beware! You may be tempted to select their cars because you will be saving a few bucks, but be prepared for a fight with the staff to avoid additional costs.