CHARLES
UNSCRUPULOUS BUSINESS PRACTICES & CHARGES
I WAS CHARGED A CLEANING FEE THAT I FEEL WAS UNFAIRLY IMPOSED. UPON PICKING UP THE CAR, THEY COULD NOT FIND IT AND HAD ME SIT IN A TRAILER WHILE THEY LOOKED FOR IT. EVENTUALLY A GUY CAME IN, TOLD ME WHICH CAR WAS MINE AND WHEN I ASKED TO DO THE PRE-INSPECTION, WAS TOLD HE HAD ALREADY DONE IT AND I WAS GOOD TO GO. I HAD THE 'DAMAGE WAIVER' INCLUDED SO I DID NOT WORRY. UPON THE RETURN OF THE CAR, I BROUGHT IT TO THE LOT I WAS TOLD 3 HRS BEFORE IT WAS DUE AND WAS TOLD AFTER HANDING THE KEYS THAT THEY WOULD CHECK THE CAR LATER AND SAID I CAN LEAVE. SOME TIME AFTER I NOTICED I WAS BEING CHARGED A CLEANING FEE BY THEM AND ERUPTED BECAUSE BEING THE ONLY PERSON IN THE CAR THE WHOLE TIME, I ASSUMED THEY WERE CHARGING ME FOR WHATEVER DIRT MIGHT HAVE BEEN WHERE YOUR FEET ARE WHEN YOU ARE DRIVING. I IMMEDIATELY CALLED THEM TO COMPLAIN GETTING NOWHERE, AT WHICH TIME I DISPUTED THE CHARGE WITH MY CREDIT CARD. RECENTLY I RECEIVED NOTIFICATION THAT THE CHARGE WAS FOUND TO BE VALID BECAUSE I NOW FIND OUT THEY ARE CLAIMING THERE WERE PET HAIRS ON TWO SEATS AND INCLUDED PICTURES THAT WERE PRACTICALLY ALL BLACK, SHOWING NOTHING OF WHAT THEY ARE CLAIMING. THEY DO NOT SHOW BEFORE & AFTER PICTURES, NOR DO THEY SHOW CLEAR PICTURES. I FEEL THEY ARE UNSCRUPULOUS BECAUSE THEY NEVER HAD ME INSPECTING THE CAR EITHER TIMES WITH THEM AND HAVING RETURNED THE CAR 3 HRS EARLIER THAN I NEEDED TO, I COULD HAVE KEPT THE CAR AND CLEAN OUT WHATEVER THEY CLAIM TO HAVE SEEN, HAD THEY NOT SENT ME AWAY WITHOUT DOING THE INSPECTION. UPON THE PICK-UP, I WAS TOLD THE CAR WAS ACROSS THE STREET IN THEIR ADJACENT LOT, ONLY TO BE TOLD BY THE EMPLOYEES IN THAT LOT THAT THE CAR WAS IN THE LOT I JUST CAME FROM. THEY TOOK THE KEYS FROM ME AND HAD ME SIT IN A TRAILER WHILE THEY HUNTED DOWN THE CAR. THEY ARE A BUNCH OF INCOMPETENT EMPLOYEES WHO ARE PROBABLY PAID A COMMISSION FOR WHATEVER EXTRA UNFAIR CHARGES THEY CAN ADD TO THE CUSTOMERS' BILLS.