Drivo Rent A CarReviews of drivo.com

They are scammers. They will prevent you from taking photos of the rental and then claim that you caused scratches when you return the car. They will also put in claims for thousands of dollars on what is literally just dust on the bumper. Even when insurance pays, they will try to go after you personally for more money. They are the only car rental company I have ever used that runs credit checks on its customers and they do it with the intention of scamming people who have good credit because they think it will be easier to extract money. Also, they offer discounts to first time customers in exchange for a good review BEFORE you rent the car so do not trust their 5-star ratings.

They took 200 off of my deposit for a supposed nail in the tire. First of all I’m sure there wasn’t any because I checked myself and parked in their own garage to return it. Secondly other reviews also report this fraud as they lost 200 for low tire pressure…

Title: Very Disappointed – Unethical and Misleading Practices at Drivo Newark I’ve rented from Drivo Rent a Car several times in the past and always had good experiences, but this most recent rental at the Newark, NJ location was completely different — and very disappointing. While waiting in line, I observed another customer speaking with what appeared to be a regional manager. The manager’s behavior was condescending, dismissive, and robotic, showing no empathy at all to a family clearly upset over their rental issue. The interaction held up the line for about 30 minutes, and the customer left saying the manager had ruined his vacation. It was a terrible first impression. When it was my turn, the representative who recognized me from previous rentals immediately began insisting that the economy car I reserved was too small for me and my 14‑year‑old daughter — even though we only had two backpacks. After a long upsell pitch, he convinced me to “upgrade” for an extra $10 per day, claiming he was doing me a favor because it’s “usually $20 more.” In hindsight, I regret agreeing. The worst part, however, was the billing and insurance issue. I explicitly declined their liability insurance and told the agent I would use my own primary insurance, as I always do. He nodded in agreement, and I trusted that. But later I discovered that I had been charged twice for the rental — once by my wife when she prepaid online, and again when the agent had me swipe my card twice at the counter. When I asked why, he said one charge was a “deposit” that would be refunded and the other was for the rental itself. That explanation was misleading and, in my view, dishonest. To make matters worse, the agent never asked for proof of my primary insurance, which further suggests they added their insurance without my consent. When we contacted Drivo’s corporate office the next day, we were told to dispute the extra charge, which is currently ongoing. In my opinion, Drivo uses deceptive and unethical sales tactics — taking advantage of tired travelers just off their flights who trust what they’re being told rather than reading through every line of fine print. The verbal explanations don’t always match the written agreements, and that’s a terrible business practice. I will be filing a formal complaint with the Better Business Bureau and Drivo corporate. Sadly, after years of being a loyal customer, I can no longer recommend this company. Stay away from Drivo — it’s a scam.

Horrible customer service. Still waiting on deposit from February 2026. I suspect they gave me a car with pre-existing damage that was covered with snow and ice and hit my insurance with a claim. (It was late, I was tired, and there wasn't any lights in the yard when I picked car up). Shame on me for not insisting on a walk around. I'll never use Drivo again.

I had an extremely disappointing and concerning experience with Drivo that I feel obligated to warn others about. Despite already purchasing insurance in advance and explicitly declining any additional coverage at the time of pickup, I was still charged an extra $171+ for insurance without my consent. This is completely unacceptable and feels deceptive. Additionally, Drivo placed a $200 refundable deposit, which has still not been returned even after I brought the car back on time, in perfect condition, with zero issues. To make matters worse, I returned the vehicle with a full tank of gas (even more than what was provided)—yet there has been no accountability or communication regarding my deposit. The situation gets worse: I had already added the rental vehicle to my personal toll pass, but Drivo charged me again for tolls along with penalties a week later. This is either gross mismanagement or intentional double-charging. The representatives at the desk were unhelpful and dismissive, and the entire experience felt like their business model relies on adding hidden charges and taking advantage of customers. At this point, I am seriously considering reporting these charges as fraudulent transactions and escalating this matter further. I strongly advise others to avoid Drivo unless you want to deal with unexpected charges, withheld deposits, and extremely poor customer service.

Absolutely and unequivocally unacceptable! I was charged for coverage that I declined after verifying my coverage with Statefarm, my insurance carrier. This action is absolutely unacceptable, and there should be no reason for such an error to have occurred. I am under the impression that this is common practice for DRIVO Rent-A-Car, and this experience has left a horrible first impression!

Terrible hire firm. The office is a van parked at the carpark, behind the regular hire buildings. Customers cueing sitting on the kerb. One person turns up to off hire the car and they just give the keys straight to the new one waiting, without any cleaning. It goes pretty swift. We didn't wait too long. Ramadan it's a quiet period. I wonder what's it like during hot, busy days.. First car didn't have the drivers sun visor, radio didn't work and aircon sounded like a loud hoover. I asked for something else and they gave me a "decent" replacement, but still not road legal. No threads on tyres, dirty inside out and covered in bumps and scratches. I had to change a wheel eventually after a week. The tyre went flat. Luckily the spare was ok. After I offhired the car, they charged me £150 for the flat in the boot. Also the fella tried to blame me for a scratch. Luckily I had a good video. Don't get their insurance. It's not an insurance, but they don't explain you that. Check the car and video it before and after hire. Carefull with this firm.

Trash 20 business days to get back a refund of deposit? Ah! because they are making interest off your money!