Drivo Rent A CarReviews of drivo.com

Peggiore esperienza di sempre, la macchina era sporchissima il motore faceva strani rumori metallici, ci hanno dato anche la macchina con i fari anabbaglianti questi e ci siamo trovati di notte in grave difficoltà. Tornando pretendevano anche soldi perché la macchina fuori era sporca e con sabbia!!! E senza permesso hanno preso 50 euro dal deposito! Da denuncia! Evitate questa compagnia e quelle collegate alla united, almeno per quanto riguarda la sede a casablanca

I had reservation with this company in February and it is now May and I have not received my deposit back. I've been in contact with Steve for months about this matter and he told me there was an issue with the deposit being refunded back to my debit card. He proceeds to say they will have to mail a check. I stated I moved and gave him my current address, he reassured me that he got the correct information to management to mail the check. Weeks go by and still no check. So I reach back out, he then says it was sent to my old address and go collect my check! POOR CUSTOMER SERVICE to tell a client to go collect a check that was sent to the wrong address after saying he would send it to the correct address. I have the whole email thread to prove our interaction as well. I will NEVER use this company again and wouldn't recommend anyone to either.

I rented a vehicle through Expedia, it was low cost through Ace rent a car and somehow I ended up with Drivo. The vehicle was dirty and smelled like smoke, definetly not what normal rental car companies provide. They service was poor and the ended up not releasing my $200 deposit for weeks (for no reason). Also their tolls charges were shady as they charge the highest toll possible, even when the off-peak tolls applied. The staff is was also well below industry norm in terms of professionalism. I will avoid both Ace and Drivo in the future.

I rented a car from Fez Airport in Morocco for seven days. When I arrived, I was told that my credit card could not be accepted because my first name was not printed on it. I am from the Netherlands, where credit cards often do not include a first name. The staff then told me I had to pay an additional €70 in cash, which I found unreasonable and unfair. I refused to pay this extra fee, as there was no way for me to know about this requirement in advance. The website only states that the cardholder’s name must be on the credit card, which was the case, it does not specify that both first and last names must be included. I tried to resolve the situation, but in the end, they insisted that I could only take the car if I left a cash deposit and paid the additional €70 in cash. I found this unacceptable. They advised me to cancel the booking if I did not agree, so I canceled and rented a car from another company at the airport instead. I will not use this service again.

Horrible company. Waited hours for our car. Lied to us. Scammed us out of money. Told us it was a deposit we would get back. Also said we had to get insurance through their company and charged an insane amount. Do not trust them.

La voiture mise à ma disposition n'était pas conforme à ma demande. Était du véhicule délabré. Accueille à la limite du respectable. REMBOURSEMENT DE LA CAUTION NON EFFECTUÉ UNE SEMAINE APRÈS LE RETOUR DE LA VOITURE. JE NE CONSEILLE ABSOLUMENT PAS CE PRESTATAIRE SITUÉ À RABAT AU MAROC

Please don’t go with Drivo!! They are scammers!! They never give your money back!!! I lose 500$ they never give my deposit back!!

I had a very poor experience renting a car from Drivo in Rabat. At collection, I had an issue with my credit card because I had forgotten the PIN, so I had no practical option other than to use my debit card. I was then charged an additional £10 per day for using a debit card, despite having little real choice at that point. What made this worse is that this debit card charge was not clearly stated in the terms and conditions provided to me, which I find unfair and misleading. The condition of the vehicle was also unacceptable. The car was handed over with the engine management light already on, a service spanner warning, and a dashboard message saying “check emissions”. On top of that, the air conditioning was not working. When I returned the vehicle, I was told that my deposit would be refunded within 48 hours. It has now been over two weeks, and I have still not received my deposit, nor have I received any response to my email. This experience was stressful, unprofessional, and far below the standard I would expect from a car rental company. For clarity, this review is about Drivo in Rabat only. Please do not confuse them with Drivos, who I have rented from before and found to be professional and reliable. I have also rented from other agencies in Rabat and Marrakesh without any issues. I would not recommend Drivo based on my experience.