Almost $1k later for classes, only for our kid to fail twice by boomer instructors. Now each re-test is $100!!!. Seems to me like the agenda to fail new drivers is real. Based off other reviews, the same result! Spare yourself the headache and stay clear of this place. It means something when the younger instructors are leaving because they see through the BS of this organization.
JW
Jesse W.
Awful, go anywhere else if possible
Go anywhere else if possible, unless you like paying hidden fees for everything. I had two of my four kids in this program, and I'll be putting their siblings in a different school. I've paid three times now for a defensive driving class that no one has used. I finally tried to cancel it, and then I was told that I had to pay an extra $60 or else my daughter could not get her license. I'm done with these people.
KP
Kate P.
Inconsistent and disappointing...DriveSafe has gone downhill
DriveSafe is so inconsistent. My older daughter had a great experience with her driving test. She passed the driver's test on her second try. Both test times the driving instructor provided a grid sheet that clearly showed where she lost points and what she did well. Expectations were clear, the instructor was respectful, and my daughter took the feedback and improved. Such a positive experience!
Fast forward two years. The price for a test has increased while the quality of the experience has gone down. My other daughter had a disrespectful instructor who made her cry and rushed her when she was confused about the gear shift at the start of the test. He failed her without any clear feedback (just some phrases underlined on a safe driving practices handout). What happened to a clear chart with point spreads and suggested improvements. What a terrible experience!
I have two more children to get through driver's education and testing. I am considering other options. However, DriveSafe has a monopoly. They have not reached out to me to answer my questions. I am so disappointed!
Response from DriveSafe Driving SchoolsJul 17, 2024
Dear Kate, thank you for your feedback. We acknowledge your disappointment. We're grateful we were finally able to connect to ensure you have a better experience going forward. We appreciate your patience and for choosing DriveSafe. Thanks, DriveSafe Team
ME
Melissa
Borders on a scam. They will blatantly take your money
This place is a scam! Paid to take a driver's test and no one was there! Waited 45 min because their office had a sign that said instructors might be out on another test. Called the three times, but of course it's to a central call center, not the actual office and when given the office extension no one was in the office so went straight to voicemail. After 45 min we decide to leave and call one last time to try to reschedule and they say that is not company policy and we have to rebook with no refund!
Response from DriveSafe Driving SchoolsJun 12, 2024
Hi Melissa, we're very sorry for the inconvenience and lack of communication you've experienced, as this is not reflective of our usual operations. Unfortunately, we are unable to locate your customer profile to see if this has been resolved. Could you please email us at [email protected] with your full name or call Mary at 303-721-8881 x 263? Thank you for bringing this to our attention, and we hope to hear from you soon to ensure a resolution. Thanks,
DT
Dagan T.
Sorry CO!
Sorry CO!
This company and its monopoly in the CO area is appalling. Is this why there are so many terrible drivers in this state? After having a daughter and two nieces go through this program, there is a major issue with this gem having the only market share for instruction. The system fails only at the most convenient times. Like dmv test day, so they all , at different times, couldn’t test on their days. Who do you get to share your concerns with? Nobody, because they don’t have to care. They have this contract on CO no matter what. Now after being behind one of their cars with an instructor and student in it, I am more worried about what is being taught. Not only was the student going an unsafe speed of 25 in a 40. They had instructions to get in the left/passing lane to keep up this jam in traffic. Please do something about this CO, you are creating terrible drivers. Plus this monopoly is not what this capitalist society wants or needs. Glad we moved to AL and lost all the fees we had to pay in as well, no refunds btw. Well, at least I can rest knowing my daughters will grow up as sensible, well trained drivers. Being they didn’t have to finish learning bad habits to appease a terrible choice in systems.
Response from DriveSafe Driving SchoolsApr 26, 2024
Thank you for sharing your concerns with us. We understand your frustrations and would like to address them directly. However, without specific details about your experiences, it's challenging for us to pinpoint areas for improvement or rectify any issues that may have occurred. We encourage you to reach out to us directly at [email protected], so that we can better understand your situation and work towards a resolution. Your feedback is important to us, and we're here to help. Thanks,
IJ
Ian J.
Speedometer on Test Car Didn't Match Actual Speed
I paid to have them give me a driving test at the Louisville location and they put me in a car with a speedometer that DIDN'T REFLECT the ACTUAL SPEED I WAS GOING. And THEN they directed me to drive this car into an active School Zone of FIRESIDE ELEMENTARY SCHOOL...again, WITHOUT warning that their instrument panel wasn't set correctly. If THAT wasn't bad enough, then they FAILED me for going over the speed limit in that zone because I was referring to their digital speedometer. At NO point did my test coordinator warn me to IGNORE the digital speedometer next to the dial speedometer. They later explained that it was a "newer car" which was "somehow" preset to list the overall AVERAGE of my speed during the entire trip. I only referred to the digital number a couple times when it was dangerous to take my eyes off the road, like in a school zone, and I just needed to check the digital read-out: which read "19MPH": a mile an hour BELOW the speed limit. Not only did they ADMIT to doing this, they claim they've BEEN doing this to people, I was the first to complain about it and so they've done nothing wrong. They're still charging me for that test along with the retake of the test, because I "failed". So far, I've filed a complaint with Consumer Protection Services, contacted just shy of a dozen local reporters and Monday I'm talking to a lawyer. I shouldn't have to explain this is dangerous and unethical to for a "professional driving business" to put someone into a car DESIGNED to test one's driving performance with a speedometer gauge set to ANYTHING besides the ACTUAL SPEED you're traveling and then tell them to drive through one of the most crowded and chaotic elementary school zones in the area.
Response from DriveSafe Driving SchoolsApr 17, 2024
Hi Ian, thank you for sharing your concerns. There appears to be a misunderstanding regarding the functionality of our vehicle's digital display. Our vehicles don't feature a digital speedometer; instead, they are equipped with a data display that reports the average speed of your trip, amongst other tracking metrics. Like many models, our vehicles have analog speedometers. Nonetheless, we understand your source of confusion, and acknowledge your frustration. Regarding the school zone, our drive test routes are predetermined by the state, not by DriveSafe. The state has designed the test this way to assess your ability to navigate various driving scenarios safely. After trying to reach you multiple times, we’ve received and confirmed your cancellation request for your retake. Should you wish to reschedule, we can accommodate that request. Regardless of your decision, you have been successfully refunded. Best of luck, DriveSafe Team
AT
Alan T.
We are dealing with Terri Sanchez and…
We are dealing with Terri Sanchez and she is blocking our son from taking classes we have paid for for some unexplainable reason. These classes have been scheduled and paid for in advance and she is blocking my son from taking his class for some unknown reason. Drive safe provides a paid service and should not be barring paying customers from taking classes
Response from DriveSafe Driving SchoolsApr 18, 2024
Hi Alan, thank you for sharing your feedback, and we acknowledge your frustration. To maintain a conducive learning environment for all our students, we require that everyone completes their homework assignments on time to ensure progress and class quality. Unfortunately, your son did not abide by this rule, which resulted in us asking him to return once his assignments were completed. We regret any inconvenience caused, but we do honor your financial commitment. We have provided further time for your son to complete his course. We appreciate your understanding. We wish your family a lifetime of safe driving! ~DriveSafe Team
CB
Chantel B.
The team in Boulder treated us so well
The team in Boulder treated us so well! Bobby & Todd the manager, had no hesitation to help with my son's driving exam. They covered all important aspects of driving and driving safety. I am confident that my son will be safe on the roads as a defensive driver. Thank you Bobby & Todd as well as the Boulder Team for making driving safe!
Response from DriveSafe Driving SchoolsSep 7, 2023
Hi Chantel, thank you for the kind review of our Boulder staff, and sharing your experience with the community. Thanks for choosing DriveSafe and we wish your family a lifetime of safe driving!