DriveSafe Driving SchoolsReviews of drivesafecolorado.com

My experience with this company was incredibly bizarre and frustrating due to a total lack of organizational trust, substandard working conditions, and absent leadership. Despite demanding an on-site IT presence, the company provides zero backstock or basic equipment; I was forced to use an antiquated 15-year-old monitor balanced on top of an empty router box inside a cramped, obstructed, sub-200-square-foot room with a highly disruptive coworker. Compounding this, leadership has entirely tied the hands of the IT department out of paranoia over past employees. Routine technical tasks that should take minutes now require layers of executive approval and can take weeks to resolve. Meanwhile, domestic IT staff are denied the basic administrative access required to manage the network safely, even though broad VPN access is granted to unsecured overseas contractors over a network built heavily on freeware and open-source tools. Management presence is strictly performative; the manager openly stated during hiring that he would just be happy if someone stayed three months, spent his time on his own outside businesses, and remained entirely unresponsive to direct messages. To top it off, there is a severe disparity in compensation; while headhunters and site managers get full benefits and PTO, IT is left with a strict hourly rate and virtually nonexistent health coverage. This company simply does not respect or understand the basics of IT. Edit after reading comment. Hello random person who has decided to insert themselves. I was told going into the meeting i was not in trouble or being reprimanded. I was told they would work with me thats why i asked for my job back. I thought they would be willing based on their own words. My dismisal came after i sent them my two weeks notice during the meeting. You sure seem to use alot of we and us. Who even are you? You were involved in 0 percent of all of this except you desided to respond with attempted damage control. Gross all the way around, if you are privy to my situation that means leadership and HR does not keep things confidential. You know 0 about the tech used as you dont work in IT and did not support the equipment ever. Feel free to plague someone elses experience preferably one you had involvment in. My review did not come after their refusal to rehire. It came after i recieved my final check. They were withholding and said that they were not responsible that i recieve my final check once they dropped it off at the post. Its common for keyboard warriors or trolls to feel as if someone elses experience is their own. Regardless i wouldnt trust this company.

Do not trust DriveSafe. Once you give them your payment, they refuse to cancel or transfer. They are also much more expensive than other services without any added benefits. They will retrieve PII (personally identifiable information) about your family without your consent. They do not review their "terms and conditions" with you before a purchase and will lie and say they did. They are false and misleading. They make no exceptions. BEWARE.

I may be out $700. I signed my daughter up for classes and was charged twice. I called to request a refund for the 2nd charge and was told it was processed. I was given a confirmation number and the money would show up in my account in a few days. My bank has confirmed the money has not hit my account, 4 months later. ( I know I should have checked my account sooner) DriveSafe said they would look into it and call me back. It has been two weeks since they said that and I haven't heard from them so I am letting my bank address it.

Very difficult to schedule lessons - but DriveSafe have no issue take all payment up front. It's unacceptable to have zero slots in a 30 day period and expect people to book lessons months in advance. Utterly ridiculous - to new customers, if you do use this service, do not expect it to be easy even getting a session.

I don't even know where to start to say how awful my experience with drive safe was. As you start the 30-hour online course, the site is very old and riddled with glitches. Throughout the course, the material is very poor to say the least. The same 12-second clip of electronic music repeats endlessly for the duration of the course. Instead of the instructor talking steadily and presenting information, the voiceover constantly pauses while a video of a hand drawing something finishes. In review segments, you are given some information to read, and a timer which must run out before you can proceed. It took one minute and 15 seconds (Yes, I timed it) for the timer to run out on a single, eight-word sentence. The instructors took about ten minutes for each of them to read various tongue twisters (She sells seashells and others) instead of filling the time with actual information about driving. I understand that it must be hard to fill a full 30 hours of time, but that's ridiculous. The low-quality material is only one of many problems. The online course, which is supposed to take 30 hours, took 48 hours total to complete. This is due to various problems with the site. The learner clock which records the time which you have spent does not properly record. The timer would subtract anywhere from 5-30 minutes for every hour I spent in the course. Not only that, but the site is so glitchy that it takes up to 10 minutes to load to the next screen. I probably spent at least 10 full hours waiting for the site to load. The first time I called to let Drive Safe know about this, the employee was friendly and said that the problem was on my end. I ended up sending them dozens of screenshots where the site said that it was fine on my end, theirs was failing. This happened every single day I tried to log on. After the first time I called, it was near impossible to get a hold of anybody. After calling and leaving dozens of messages, someone would return my call saying the problem was fixed. But it wasn't. This went on and on for the whole time I was involved with Drive Safe. When I finally finished the material, after endlessly fighting the bugs and glitches, the learner clock only recorded 23 hours. After calling five times over three days, I finally received a call from someone who said that I just needed to review to finish out the clock. But reviewing to log 7 hours of time would probably take more like 12 hours. But, with no choice, I reviewed the mind-numbing material for about 6 more hours, which only recorded 4 hours. At that point I called several more times, and FINALLY got someone who was willing to do their job. They set the clock to 30 hours, and I was FINALLY finished with the whole rotten thing. Overall, Drive Safe has, by far, the worst customer service I have ever seen, along with their pathetic, agonizing driver education program. I have dozens of screenshots to show that their site does not work properly, the timer does not record time properly, and that it takes massive amounts of time to load. I probably called at least 50 times throughout the whole thing. Twice, I got a hold of an actual employee. Other times I left messages never to be responded to by the employees. Many times you call their number you get some random guy in India who has no idea what he's doing. I'm hoping that the actual driving lessons will be satisfactory, but as far as the Online experience and customer service, AVOID DRIVE SAFE LIKE THE PLAGUE!!! After all, you pay them upwards of $600 for the program, and in return, suffer through a miserable experience and get treated like garbage.

The administration staff is completely incompetent. It is impossible to get anyone on the phone and if you do, they don’t make the corrections requested. My son took the defensive driving class in February. They never loaded it as he completed it, even though I sat there with them we’ve called twice now for them to fix it and they still can’t manage to do that and they don’t return phone calls

Just a horrible company -- impossible to schedule - expensive for what it is ---- and the absolute worst profit driven issue (and you can see plenty of others have had same experience). They auto fail you if you go onto ice --- they took my daughter through fully iced up neighborhood in a crappy old two wheel drive car. She is an outstanding driver with absolutely no other issues but honestly unless it was a properly outfitted car --- was 100% given there would be some wheel spin/slippage. Honestly just torture kids to make more money.

My family and I selected DriveSafe as a way to get my wife's Colorado driver's license. I'm not even sure where to start because there are so many negative things to say about this experience. I'll start with the sign-up process. You have to select a "package", which we chose the two-hour class, and then the driver test for $300. The cost really isn't the issue in the case. I chose the Highlands Ranch location because it's right across the street from our house. For selecting a date for the appointment, it wouldn't let me select one online. I tried to call the HR office for two weeks straight without anyone available to talk to. I finally (after the second week) was able to speak to someone on the phone. The representative told me that HR didn't have any openings for at least four months. In my opinion, four months is ridiculous. There were other locations that did have openings but would have to drive at least15 miles. I asked the person on the phone if she could have a Spanish speaking instructor due to my wife needing translation. She had her two-hour lesson on Saturday 11-2-24. The person giving the instruction that day was good, and provided less than ideal instruction on what would be covered on the test. Which is mind-blowing because it should mirror or at least be close to what is being instructed for the test. Monday 11-4-24 was her test date. We arrived and were greeted poorly by the staff. During the test, the test examiner displayed agitation, frustration, and aggressive behavior towards my wife in the car (Which in turn caused my wife anxiety due to him being this way). Of course someone is going to not drive their absolute best due to being treated this way. When they told her why she failed the test, they didn't have any compassion or ensure that my wife understood. They were saying, "You failed, and we need $69 more for the retake. They couldn't even explain to me what mistakes she made. Which is insane to me. I did pay the $69 but came back the next day to talk to David and another manager. I asked for a complete refund and was told that I couldn't. David said my only option was to try it again, and they would make sure that there was a Spanish speaking evaluator. He initially told me that they would have one availble for the Greenwood Village location (which is still far from our house) and that he is only available for one week (because the person is going on vacation). It snowed this week, so we had to cancel. David said that the man would be available the following week. Didn't hear back from David so I had to call three times to get a hold of David to verify that the appointment is still on. He then proceeded to tell me that it will be another month before he would be available. What?! Anyway, the only available Spanish speaking person would be in the Denver location (which is 25 miles from Highlands Ranch) Long story short, I had to do this one because I needed her to get her license. Long story short, she failed for the second time! The man said I couldn't see the results of what she missed. I will let everyone that I am in contact with to please stay away from this company. People are paying good for a service and aren't getting a return on their investment. I am at a loss for words! I can't believe that this is how they treat people! Over promise and under delivered at all levels! Stay away from this business.