GOReviews of drivego.com

I have been trying to return my vehicle with this company for a week. I work on the road between Georgia and Florida. I emailed them on several occasions asking for a return location as I no longer want my subscription. They never sent me a return location. I paid for November to have the car but they said I owed money for excess miles so they disabled the car while I was working at a temporary site in Florida. I have to leave Florida but will now have to catch a flight because the vehicle is on the temporary job site. They told me I would have to pay for vehicle recovery charges for them to pick up the vehicle in Florida, which is not happening as I have attempted to return the vehicle several times. I still do not know a location to drop the car off and never got to speak to anyone on the phone after multiple attempts for that as well. I do not mind returning the car but have to go to another job site for work so will have to leave this vehicle stranded if it is not enabled by the time I leave. This is the second time the car is disabled. They said it’s because charges are not paid but all I asked was for an invoice of the charges as well as the return location as I offered to return it halfway through the month. They told me it was disabled because I said I would return it on the 14th but I couldn’t return it then without knowing where to return it. I do not recommend using this company. I would’ve gladly returned the vehicle if given a location, but I feel like they are trying to charge me in every way possible without giving me a chance to speak to someone or even giving me a chance to return it had I been given the address. I will be forced to leave the vehicle unattended at this construction job site is it remains disabled.

Go was happy to take my money and my delivery fee and then deliver me a car with only 7 days left on its temporary registration. Then to tell me to use a rideshare program while they worked it out, even though no one can answer the question as to when it will be worked out. As of today the car cannot be driven due to expired registration. You can't speak by phone with anyone at the company and they respond to emails about half of the time. I highly, highly recommend you AVOID this business at all costs.

We are so, so Disappointed!!! Payment was made & Car was to be delivered in February, THREE scheduled & Missed appointments later (without even a phone call) the car was delivered in April. 1st month we drove extra miles knowing we're going on vacation next month & the car will be parked. Still, we got hit with $500+ over milage fee (including additional full month of insurance fee). Yes, they monitor your mileage in real time & charge for going over the milage... This is BAD Business, and Bad deal!! We're very Disappointed, and will be returning the car ASAP. Judy

I still haven’t received my car paid for it months ago. They keep pushing everything back! They’re slow with updates! Don’t answer calls, slow with emailing back. Don’t offer further solution or include anything extra. They’ll make you pay for your insurance and won’t even send your car for months later.

They are great until get your money! It will be very long and detailed, please read and understand how they are taking care of you. I ordered Black on Black Suburban on March 28th and my delivery window was April 18th to April 25th. The first downside is their advertised insurance rates on the website. I am a safe driver with no ticket and no accident for my age group their rate is between $87.83 - $101.96, but they actually charge me $139.10 which is roughly $38 more than their highest side. It makes $1368 in 3 years not a small amount. I send them 2 emails and 1 chat talk about the issue but they said that system automatically creates the rates and cannot do anything about it. I see, if system give me the this rate you have to advertise your rates in that range, not less than it, so far first red flag and false advertisement. Second downside about the color of the vehicle, they called me 3 weeks ago and said that they cannot deliver the color of my choice instead black on black they want to send me Satin Steel Metallic exterior and Gideon Very Dark Atmosphere. The exterior is not a big deal but interior color is very light gray, which I hate because it gets dirty easily. I said okay but can you deliver on the delivery window? And they said yes they will. I do know all the downsides and supply problems because of that accept all their downsides until today. In the meantime I try to chat with the company on the web about my delivery window and they said I have to email another team they do not have info. Sent them email and reply was everything ok delivery window still good. A week later sent them another email to check the status and reply was positive, still good. After into the delivery window in first week another email to confirm the status and getting exact date and they said someone will call me and let me know when my turn is on. In last week of delivery window I try to call them but auto-responder system said that the only way to get an info about delivery date is email. So far on the phone or chat, until they get your first payment everyone answer all of your questions but after they get the money and put you on hold the only way to talk with them is email. What a responsive company isn't it? We arrived to the last week of delivery window and none called all week again nor updates from the GO. I sent another email on the last day of delivery window on 4/25, are you delivering today? They said that vehicle arrived to their hub but waiting for the licence plate, not today. I said myself okay, so far just license plate maybe it takes a week. Later than I got an email from GO, "Hello, There are, unfortunately, many moving parts, and we are at the mercy of 3rd party partners. Delays sometimes occur with the transportation companies getting the car to us, supply chain constraints affecting our manufacturing partners, and the state DMVs to get the vehicles titled and registered. We are experiencing issues gaining tags for your car which is the main hold up for delivery. Your vehicles new ETA is now 5/16 to 5/30 Thank you for your patience." The last day of my delivery! And the reason is DMV, and they put me 3 to 5 weeks forward again. And did I tell you how many times I check with them and tell them if there is a problem let me know, and every single time they said that everything is okay, we will deliver your vehicle on the delivery window. Please do not tell people lie, make up your mind and your workflow. I am not ordering a dress or a pen. This is a $70K vehicle, I will pay you more than $1K a month for next 36 months and I will pay that money because I need that big vehicle. You cannot push me forward with all that lies. I offered them also if you cannot get the plate just send vehicle with the paper plate but they even did not respond my email. Right now I do not have car, because my lease end on my other vehicle and trying to rent another car until they deliver my order and also don't know when they deliver my order. Be careful when you pay them. For sure 1 star!

This company is a joke. This is a one man show company where it takes 5 DAYS to talk to someone on the phone. Customer service is pretty much non-existent and if you put a deposit on a car, you may never get your car. Terrible service, don’t waste your time with this company.

Took my money. I waited. Asked what time the car would be ready, No car available 😳