GOReviews of drivego.com

Canceled my 3-year subscription less than 12 months in out of nowhere due to "unforeseen economic circumstances." I had no issues with payments and car was being operated in perfect condition. They are clearly a start-up with no idea how to make a budget or run a trustworthy business. Recalled every subscription given out during 2022 across the country, no exceptions, because they're not making enough $$ on them. I should have known better. DO NOT USE THIS SERVICE.

Apparently their model didn't work. I, along with others, just got this text: "Due to unforeseen circumstances, we are unable to continue providing your subscription at this time. As a result, we must request the return of your vehicle within the next 10 days" Had the Altima for a year and a half, payments always were made on time.

June 5th got an email saying they want the care back immediately within 10 days and no explanation. Unbelievable horrid experience, so much for the agreement we have in place. Stay away! Cant pay their debts and is a failing business model. You never tried to reach out to us. I tried to reach out to you. Obviously we returned the vehicle and will never use you again!

Today June 5th, 2023 this company sent an EMAIL canceling everyone's car subscription due to a failing business and is demanding the cars back with 10 days. What started as a great idea has taken a turn for the worse for this company. Now they need all the cars back to pay their debts to stay in business. At this time, please stay away from this company, who knows if they will be in business much longer. 6/9 - THEIR RESPONSE IS A LIE THE COMPANY HEALTH IS NOT FINE, IT IS FAILING. THEY PUT MY FAMILY IN A HUGH JAM.

This company has a good idea but I wish they knew how to run a business. They really need to improve on communication and managing supply. I recently got into a car accident due to another person and the process was terrible. They do not pick up their phone during business hours. They are very quick to charge your car the $1000 dollar deductible but slow and rude at attempting to get answers on if I could have a replacement. It took over a month to learn that they misrepresented themselves and have no cars available until three months after my car accident. You cannot do business by just avoiding client issues until finally the resolution is just to not hold up your part of the contract. I spent hours trying to get help and was told different answers at every turn including “they cannot speak on the phone about billing issues”. They make mistakes after mistakes only to be told it was just an error on their part and errors happen. This company is not worth the hassle

Originally, I would have given them 5 stars. Now, I don't expect them to be in business for long. Here's my experience: 1) the Rogue I ordered in March 2022 is still not available. I have had an Altima for over a year (they blame Nissan) 2) My original terms and conditions included insurance in my payment, they just decided to change that in the middle of my contract and now it is NOT included (monthly payment was adjusted, but I now pay more per month) 3) My original terms and conditions included scheduled maintenance in my payment, they just decided to change that in the middle of my contract and now it is NOT included - they did NOT adjust my payment to reflect the decrease in service. They're figuring it out as they go, and they aren't doing it well.

I have been a customer with GO since April. I was very excited about this new business model and way of getting a car that is more affordable, essentially no money down and great options for cars. I live in a Metropolitan area (NYC/NJ for context) where there are tolls every where (fine I have a EZ-Pass) and parking can be a hassle, understood comes with living in a congested city. But, let me point out 3 things that GO does when your car (their car) is in "violation": 1. If your Ezpass is not read properly when going through tolls you can expect GO to pay the violations that are sent to them via mail and then GO issues an invoice to you for the amount they paid to the toll company, on top of fees GO charges for being in "violation". I've literally been charged $40 for a $3 toll. When they pay it right off the back without consulting with you first, you are not able to fight it or asking for some fees to be waived. 2. Parking Tickets- Most people know how parking authority is in NYC/NJ hell. They give you tickets even if you're not in the wrong. I was given a ticket for something I have PROOF of me not being in the wrong yet GO paid the ticket violation out right ($66), but also issued a $93 invoice because they added a $25 fee for "violating" their terms of service. 3. If you have your automated subscription not go through on the first try due to let's say for insufficient funds, but you update your billing (not on the platform but via email) the SAME DAY and you're NOT LATE. You can expect to be still charged $25 for the "manual processing of having staff assist your payment verses the automatic way it should have been processed". As of right now, you are not able to update payment on the platform. The only way you'll get it refunded is if you speak with a manager due to the lack of customer experience and explaining to them that they are profiting off of every thing they deem as violation. I would absolutely NOT recommend. Yes, I am a real customer and it took a lot for me not to write this, but at this point it's simply unethical the amount of fees they charge and how much they profit off of you getting toll and ticket violations.

My car has been and having me stuck for cutting off the past few weeks. I have been told that I must deal with Nissan under the vehicle warranty. Today, Nissan says that there has been some wire modification to the car which makes the warranty invalid and now I am stuck in the middle, stranded about 2 hours from home without a vehicle to get home. The customer service sucks. Very difficult to get sufficient help without getting the run around and told that I must deal with Nissan. Please consider that the only options to get out of the contract that I know of is to pay the restock fee of $1K. I just got a call and still getting the runaround. The care has been down since Saturday when it stopped on me. There is no recourse of credit of use of use of this vehicle due to mechanical failure.