GOReviews of drivego.com

Do not believe their hype. It really is too good to be true. Same story as other reviews. We started our subscription last April, and it was supposed to be for 36 months. To stave off insolvency because they over-promised and are under-delivering, they're demanding the car back and offering terrible terms to make us whole. They want us to pay them to come pick it up the car even though termination was not initiated by us. They've never fully delivered on their promises, slowly diminishing their end of the deal over the last year until this final straw. They've clearly shown they do not care about their customers or living up to their own hype.

Too good to be true? Not really. The catch is that they can cancel the subscription at any moment and that is mentioned somewhere in the fine print. I subscribed the vehicle in April 2022. In June 2023, they cancelled the subscription without proper justification and asked to return the vehicle within 10 days. So that's the catch and its not so good. On their website, they present it as refresh vehicle every 3 years which gives a false assertion that you will be able to drive the vehicle for 3 years, but that's not true. You will end up in a difficult situation when you don't want to be in. Yes, I agree while subscribing the vehicle, you will not have stress or do any negotiation, but when they keep changing their policies (yes they changed their insurance policy, return policy multiple times within a year) and cancel the subscription without proper justification or compensation, its much more stressful. It disrupts the ongoing life. When customer cancels the subscription they charge you $999 but when they cancel the subscription they only give 1 month compensation. Save your time and money and better go with other options. Its not worth the time and money. Ownership or traditional leasing seems to be more better option.

Be careful with the fine print.... GO car subscription originally was a fantastic solution to an immediate problem: I was buying a house, needed a car, and couldn't finance the traditional way without affecting my credit score and thus mortgage. GO was at first very easy: I applied online, there was no hard credit pull, and they delivered the car to me directly. However, issues started to come up. At first, it was smaller things, like how they originally included insurance as part of my monthly payment, but then called me and gave me less than 2 weeks notice to procure my own car insurance instead. They also wouldn't let me lower the number of monthly miles I wanted to pay for -- it's a sliding scale that only goes up, apparently. Now, about 1 year into my time with the company, they have given me just 10 days to either turn in the car, buy it outright, or trade up for a more expensive option. This is my only vehicle and it's incredibly inconvenient. Read the fine print -- this is a startup, not a traditional car lease, and you will definitely feel the volatility if you get a car from them. It was a good "quick fix" but since the restocking fee is $1,000 if you turn in the car before 3 years, I thought I would at least stick with them for that long. Guess that's not the case, since they are demanding the car be returned or bought. From the contract: "In addition to the termination provisions set forth in the next paragraph, we may terminate this Agreement at any time and for any reason upon no less than ten (10) days' notice to you."

After a year of a bumpy experience, Drive go demanded return of the car within 10 days with an SMS. We were very surprised because they looked like a legitimate company, but after doing a quick search online, found that many people are experiencing this situation. They have no customer service. Everything is handled by email or SMS. Be smart, and stay away from DriveGo or you may receive a similar message. "This is GO with an import subscription Update: Given unforeseen circumstances, we are unable to continue providing your subscription at this time. As a result, we must request the return of your vehicle within the next 10 days. Any unused subscription days will be refunded. You will also receive a check equal to one month’s payment. You can choose to purchase your vehicle at the prevailing wholesale price or receive a $100 monthly discount for up to 12 months if you would like to swap into one of our new vehicles. Recognizing the disruption this may cause, we sincerely apologize for any inconvenience. Please see the email we just sent you for additional information. Reply STOP to be removed from future SMS communication."

As many other have mentioned above, this company makes you sign a 3 year contract but then decides it is not worth it for them and want the car back. I already had an unpleasant experience with them a few month ago when they decided to stop providing insurance themselves. This was an inconvenience for me, but they presented it as this great new change! I was just informed I had to return the car within 10 days. First of, I feel they should not be able to revoke an agreement they made with customers. Second, the 10 days period is ridiculously short and does not work for me to find a solution. I will be looking to extend that period at the very least and I am looking into the class action lawsuit as well.

ETA: Please stay away from this company, they have 0 integrity!! After giving me a 10 day notice and forcing me into buying another car with little time to shop, I returned the car. There was a plastic piece missing above the headlight that had literally fallen off (there were no scratches, dents, dings, nothing). Go is trying to extort me for $2500 for a plastic piece that costs $80-$140 online. Yes, TWO THOUSAND FIVE HUNDRED dollars! Edited to add again: the entire headlight does not have to be replaced. A simple google search will show that the replacement piece only costs $80-$140. The company is straight up lying AND posting fake positive reviews to fool you guys. Don’t fall for it! Also one of the customers who have never once had a late payment or any type of claim that just had Go send a text that they are canceling my subscription and they’re only giving me 10 days to return the car. Ridiculous that they couldn’t at the very least give us a month to figure out what to do. Some of us have jobs, kids, and NEED our cars. I currently have a 2022 Nissan Pathfinder and they gave me the option to A) “swap into one of their new vehicles at $100 off” which is BS because there is only 1 car available to me in my area anytime soon and is not something I can use, or B) buy the car at the “prevailing wholesale price.” THE WHOLESALE PRICE THEY SENT ME WAS ALMOST $40k on a vehicle that is now used for a year and 3 months and I’ve already made 15 payments on! They’re leaving me with no options for a car through them at all and the purchase price is extortion. DriveGo’s response in the comments is that they’re giving us options and let them know how to make it right, but these 2 options aren’t even something I can consider right now. When reaching out to them and telling them my frustration, all they said was this course of action was necessary and weren’t apologetic at all. Don’t do business with these people! To go back on a 3 year agreement after 15 months of on time payments is just crazy. I wasn’t even given the option of a higher monthly payment. ETA: just got an email stating I can choose from 1 of 7 locations in the entire US to drop it off, or pay $395 PLUS TAX to have them pick it up! Oh, and they’re only open during the week until 4pm, so would have to lose money and take time from work to drop it off. I have a phone call scheduled for tomorrow with the director of customer operations. Will update then. UPDATE: Officially got another car and have been fighting with Go on not charging me almost $1500 or forcing me to sign a release that won’t allow me to even speak negatively about them on all platforms. I was told in the beginning that I would NOT be charged those fees, now they’re claiming that they’re “incentives” to keep our mouths shut. They also removed their google page because of all of the bad reviews. This company has 0 integrity.

Beyond horrible. I highly recommend not wasting your time and money. Like the reviews below, I have also just been notified they are randomly cancelling my subscription “due to unseen circumstances”. They are unable to uphold their end of the agreement, it was supposed to be 3 years. I truly hope they tried *everything* they could exhaust before doing this to people. People rely on their cars for work. And they want the car back in TEN days. Imagine having 10 days to suddenly figure out a new mode of transportation to get to your employment. The options they are offering are you can buy the car our (why would I be using this in the first place if I wanted to buy a car?), or trade for a $300+ MORE / month expensive vehicle. This is so unethical to do to people.

They literally demanded the car BACK with a 10 day notice even when my subscription was agreed upon for 3 years!! I have no idea what business model they run. These people don't have any idea what they are doing - amended my insurance in the middle out of nowhere, removed the included maintainance, and finally just outright sent an email saying they want the car back because of unforeseen circumstances??? Absolutely horrendous experience this. I will never recommend anyone using this service - these people don't have any clue how to run business; YOU CANNOT SCREW YOUR EXISTING CUSTOMERS LIKE THIS!!! I really hope people will read this review and stay away from this company.