GOReviews of drivego.com

To Go Inc: I suggest you quit car subscription business. Your company management actually disturbs my life a lot: first you asked me to get my own insurance with a few days' notice, and I tried to get one. Now you force me to return my car also with a few days notice. Then I have to find a new car somewhere within a few days, have the Go car picked up for $395, and talk to my insurance company to get my paid insurance premium back.

I paid as requested. They then stopped communicating regularly and changed the terms of the contract at will. The rate included insurance and maintenance. They provided insurance, and then they told me I had 3 days to get my own insurance. THEN maintenance was no longer included. Now, I have 30 days to return my car. I had a 3 year subscription. It’s been not even 7 months. Now I have to rush and buy a car because I obviously NEED a car. Do not trust them.

SERIOUSLY THIS IS A TERRIBLE COMPANY: Transcript of the chat when they gave me less than 30 days cancelling the agreement for no reason: This decision was made as a last resort, after considering all other options. Our company, like many others, is grappling with significant economic factors, including the ongoing inflationary environment and escalating interest rates. These factors have adversely affected our ability to provide services in the manner we have been. Our top priority has always been to deliver quality service to our customers, and in the present circumstances, maintaining the subscription model would compromise that commitment. To protect both our customers and the long-term sustainability of the company, we felt this course of action was necessary. from me: but why only some customers, what is the threshold / condition that put me in this condition. I already scrambled to get the insurance in place, and now this from me: and why are you taking new customers but cancelling existing ones? T from Terri: This is widespread and there is not a specific issue. from me: are you going out of business or just jacking up prices ? T from Terri: We are not going out of business. from me: so what is the problem then, I was expecting to keep this car for 3 years and have 1000 miles banked from me: that was the agreement from me: and what are my alternatives? from Terri: You have the option to purchase the vehicle at wholesale pricing. from me: and what is the wholesale price quote for my vehicle it was not provided from Terri: That is something we can request for you. from me: and why not offer a new agreement with different pricing if that is the issue "current economic environment" etc etc from Terri: I am not sure of the answer, but that is not an option GO is providing. from me: if you are not going out of business. I think these vehicles are being recalled by the manufacturer as the bill was not paid due to SVB collapse from me: and consumers are left holding your bag from me: a little transparency would go a long way, and so far this is totally opaque from Terri: I want to assure you that our company, GO, is not going out of business. Our decision to suspend the current subscription service is driven by the challenging economic circumstances, particularly the ongoing inflation and rising interest rates. This step is a part of our strategic plan to adapt and manage these economic pressures efficiently while continuing to offer valuable services to our customers. We are working hard on developing and exploring new business models and strategies that will allow us to continue delivering high-quality services. The alternative options offered in our previous communication - including the opportunity to purchase vehicles at wholesale prices and promising discounts for future services - are part of our ongoing commitment to serve our customers' needs.

Same here. Just got a text and email that I have to return the car. I don't know how they think someone is going to swap into a new car that costs twice as much. Who would ever trust them again. This is unconscionable and a sure sign that they are going out of business - which they should. So many promises to reel us in and then we are screwed over. I also paid extra every month for extra miles that I haven't used yet, but they will not give a refund. I guess when something seems too good to be true, it is. At this time when so many people are suffering, this is a cruel blow. We are left carless and with interest rates that have skyrocketed. We'd be in a better position if we had used a different company to get our cars last year. Thanks GO for screwing us over.

I recently experienced a shocking and unjust situation with GO Subscription, LLC that I must bring to light. After committing to a 36-month lease with them in April 2022, I was appalled when, just 14 months into the agreement, they abruptly terminated my subscription. This premature cancellation is not an isolated incident but has affected numerous individuals, all due to GO Subscription's own faults and shortcomings. Contrary to their claims, the impact of these cancellations can be seen in the recent reviews, clearly demonstrating that a large number of customers have been affected. What makes matters worse is the company's proposed solutions, which only serve to punish loyal customers like myself. Instead of honoring the original lease terms, they offer alternative options that result in higher monthly payments and inferior lease terms. It is unacceptable to penalize customers who have been with the company since its inception by canceling their leases and pushing them into unfavorable arrangements. This pattern of behavior indicates a blatant disregard for customer loyalty and an unwillingness to rectify their own mistakes. By canceling leases without valid justification and forcing customers into less favorable agreements, GO Subscription, LLC is clearly prioritizing their own interests over the well-being of their valued customers. When I contacted the company to discuss the sudden termination of my 36-month lease, I was met with a shocking revelation. Despite claiming to operate as a month-to-month subscription model, they justified their ability to cancel leases at any time. This statement stands in stark contrast to the truth, as they impose a hefty $999 restocking fee for early returns on a 36-month lease. This clear contradiction raises serious doubts about the company's integrity and their treatment of customers. While they assert the right to cancel any subscription during the 36-month lease period, they fail to extend the same flexibility to consumers. By imposing a substantial restocking fee, they effectively penalize customers who may need to return the vehicle before the lease term is up. Such manipulative practices blatantly disregard the well-being and financial interests of consumers. I implore those considering GO Subscription, LLC to exercise extreme caution. They have shown a disregard for the sanctity of lease agreements and a willingness to exploit their customers for their own financial gain. It is crucial that we hold them accountable for their unfair practices and demand better treatment from subscription-based companies.

Do Not Trust This Company! I signed up because it made sense to my situation: #1) A predictable car payment, #2) predictable insurance payment all in 1 monthly payment. A few months into my "journey" with this company and they removed the insurance and told me to get my own??? Ok... since I still needed to car, I went to and got my own policy, but now the insurance is more than twice the payment. Not happy, but while I was looking at other options, I get another message 1 month later saying I need to return the car in 10 days!!!! WHAT? I've never missed or made a late payment and this is how they treat their customers. I recommend everyone to stay away from these people. They cannot be trusted. The options given to me are #1) buy the car from them... #2) return the car back (oh, and they won't pick it up, you have to return it)... or #3) get a different car..the cars that they have available are considerably more expensive then what I was paying. These people are shady and do not care about the people that took a chance with them. I regret the decision to go with them, don't make the same mistake as me. P,S. Have you noticed that the Google reviews are now missing? Kinda makes you think it's not "isolated to a hand few of people?.."

Go Car Subscription is terminating my 3 year subscription only a year into it. They are asking for the car to be returned in 10 days!! First they dropped my insurance and asked me to get my own and now this. I asked for an extension and they refused, very helpful Go, give me a break. Go stopped their no cost maintenance which was in the agreement I signed a year ago without informing me of the change. Go committed two breaches of the original agreement and this is the final insult. They also took down their location on their website and also removed their Google reviews, there is no option for it. I will be contacting my attorney today and filing a class action lawsuit against this company. Don't bother with this company. Update: Go sent me car return instructions, they expect me to drive one hour to South Jersey to drop the car off between 9am to 4pm on a weekday or pay $395 for someone to pick up the car and to e-sign a PDF to agree to it. I email the company and cc'ed the CEO Michael Beauchamp and have not heard back. I told them I would not sign and that I will not be paying anything for them to pick up their own car. There is no reason to do business with them, they will deliver you a car that they can take back with 10 days notice, do not provide insurance or maintenance. Please tell me where the upside is? Update: I received an email back from Go and they will pick up the car free of charge but will not give me the one month's car payment refund they offered before. I told them fine and that I will NOT be signing any PDF agreements. At this rate this company will be Go'ing out of business.

More of what the reviews below are saying. Had an agreement for 3 years, and suddenly being told to return my Equinox within 10 days! Also they used to offer preventative maintenance as part of the deal and quietly removed that. Some people also had to find their own insurance. The company is going downhill, and to any potential customer: don't!