I'm yet another customer with a recall. First this car came with insurance, then I had to get my own which was a nightmare because they didn't insure in our names, they insured as a blanket policy. Very difficult to get proof for my new insurance company that I had insurance previously. My rate is over double what I was paying them.
Then they send an email about the recall. You try to follow up with them and all of a sudden there isn't anyone answering phones. I did get a call back and got very rude responses. Then another call back from a higher up. Nice guy, said he would arrange a pickup so I didn't have to deliver to them. Now crickets. THey don't have another car to replace it with. They were getting lots of bad google reviews, now you can't even open up their site on Chrome.
I looked online using another browser, they had a car for me, I call, leave a message then they call back saying that isn't available even though i'm looking at it online.
A real circus, I'm definitely filing with consumer affairs in PA attorney general.
CF
CFB
I have had nothing but unexpected and…
I have had nothing but unexpected and unprofessional issues pretty much every 3 months with this company for an entire year. Starting from double charging me one month for my monthly payment which is about $1,200 to forcing me to rush to get insurance which increased what I was paying monthly, and now a 10 day notice to return my Vehicle. I also agreed with this company to keep my car an extra year after they offered an extension 3 months prior requesting the vehicle back. This is extremely stressful and a financially unstable situation DRIVEGO keeps putting their customers in continuously. I am disgusted and I am pretty sure these situations should be handled legally.
JE
Jessica
Great concept, horrible execution
We loved the subscription model concept and were really excited about go subscription from the beginning. It had its initial startup bumps with customer service and Pennsylvania tags not being on the car when it was delivered but we stuck it out hoping it would get better.
It did not. Not only did they hike insurance rates, but then out of the blue they canceled our subscription due to unforseen circumstances. I tried calling their customer service to receive an explanation and never was and to get ahold of a real person. I'm surprised to see people's reviews on here with a 30 day return window as we only had 10 and had to drop it off!! This was our only car and we had to scramble to make a decision on what to do.
Not only did this company not care to provide quality customer service but the explanation they are now providing on here is ridiculous and just goes to show that their poor business practices impacted them more than just their negative cash flow...
Also, they removed their Google page so you can't review them there. Another shady business practice strikes again.
CH
Charles
Scam, changed agreement multiple times unfavorable with almost no notice
Signed a drivego agreement a year ago that they have removed features on, increased insurance, and then gave me 30 days notice to return the car due to “unforeseen circumstances” on their part without any explanation and are asking to return it hours away or pay $400 to have it picked up. Company is a scam and screws over its customers in a number of different ways. Do not subscribe!!!
Response from GOJun 30, 2023
This unfortunately affected a portion of our current customers. The reason for this may not matter, but we wanted to share nonetheless: Interest rates have risen sharply over the past 18 months which, unfortunately, created excessive negative cash flow for a portion of our fleet. It was not an easy decision, and one that saddens all of us, but necessary to ensure the long-term outlook of our company. We set out to provide customers an exponentially better offering and experience than the status quo, but we failed you. GO is in a strong position to grow, and we hope to eventually earn back your trust in the future.
RS
Rameri S.
Unreliable vendor changing terms and conditions in unpredictable life-changing ways. Scumbags.
While it is irrelevant since our interaction as customer and vendor is drawing to a close, I am very disappointed in the way that I have been treated by Drive GO. I initially signed up for a car that had insurance included and Drive GO made it seem that I would have the car for multiple years. They modified the terms and conditions of our agreement several times, and removed insurance, so I paid that out of pocket. That was incredibly disappointing and expensive, especially when I couldn't get insurance at the same rate that they were offering as part of the package. When I was getting insurance they also insisted on these additional insurance conditions that increased the price of the insurance. At that time, they still made it seem like the relationship would continue for a long time, so I proceeded and purchased six months of insurance and agreed to continue with the car. Less than six months later, with no warning, I am told I have to return the car. They're right, they have a legal agreement but adhering to the black letter law of the agreement in a situation like this where the customer has done nothing wrong, continuing to pay the monthly fee is not fulfilling your stated 'unwavering goal ... to nurture trust and provide a positive experience'. Irrespective of that, I decided to inquire at the 'wholesale' cost of the car because I need a car and they were offering to sell it to me, and a wholesale cost sounds like a bargain. Instead of a genuine offer, they make an offer in excess of Kelly Blue Book for the same car. To say that I am disappointed is an understatement.
EDIT: In response to the canned statement below and to all prospective users of this business in the future:
We live in inflationary times. We all know that, and anyone who signs up knowing that this business' response to any kind of increase in their costs is to cut their customers loose, and demand the return of their car is deluding themselves. The actions of GO have shown they're not in a strong position, and that they have to screw over a significant number of people (think about the number of reviews you're reading), risk the inevitable backlash or go under. That's hardly the actions of a business in a strong position. They screwed us, and they'll screw you too.
Response from GOJun 30, 2023
This unfortunately affected a portion of our current customers. The reason for this may not matter, but we wanted to share nonetheless: Interest rates have risen sharply over the past 18 months which, unfortunately, created excessive negative cash flow for a portion of our fleet. It was not an easy decision, and one that saddens all of us, but necessary to ensure the long-term outlook of our company. We set out to provide customers an exponentially better offering and experience than the status quo, but we failed you. GO is in a strong position to grow, and we hope to eventually earn back your trust in the future.
JO
John
Stay away from this shady company
Like everyone else has said; this is a very shady startup that is clearly clueless about how to run a business. You sign a contract with them with clear terms and they keep changing the terms on short notice like the scammers they are
Response from GOJun 30, 2023
This unfortunately affected a portion of our current customers. The reason for this may not matter, but we wanted to share nonetheless: Interest rates have risen sharply over the past 18 months which, unfortunately, created excessive negative cash flow for a portion of our fleet. It was not an easy decision, and one that saddens all of us, but necessary to ensure the long-term outlook of our company. We set out to provide customers an exponentially better offering and experience than the status quo, but we failed you. GO is in a strong position to grow, and we hope to eventually earn back your trust in the future.
AB
Audrey B.
Highly unreliable
They were great. I started my subscription at a low rate compared to what they currently offer because I subscribed when they were very new. I’ve always paid on time and have taken great care of the car. Today they canceled my subscription “due to unforeseen circumstances” aka “we can make more $ with other customers”. They advised me that they were taking back my car in 30 days and offered only to either buy it or choose another car for $300/month more. Not the best way to treat your first customers. Subscribers beware.
Response from GOJun 30, 2023
This unfortunately affected a portion of our current customers. The reason for this may not matter, but we wanted to share nonetheless: Interest rates have risen sharply over the past 18 months which, unfortunately, created excessive negative cash flow for a portion of our fleet. It was not an easy decision, and one that saddens all of us, but necessary to ensure the long-term outlook of our company. We set out to provide customers an exponentially better offering and experience than the status quo, but we failed you. GO is in a strong position to grow, and we hope to eventually earn back your trust in the future.
SL
Sergei L.
Incredibly shady company
Incredibly shady company. Constantly changing their contract and adding fees and saying they can do that.
Response from GOJun 30, 2023
This unfortunately affected a portion of our current customers. The reason for this may not matter, but we wanted to share nonetheless: Interest rates have risen sharply over the past 18 months which, unfortunately, created excessive negative cash flow for a portion of our fleet. It was not an easy decision, and one that saddens all of us, but necessary to ensure the long-term outlook of our company. We set out to provide customers an exponentially better offering and experience than the status quo, but we failed you. GO is in a strong position to grow, and we hope to eventually earn back your trust in the future.
