GOReviews of drivego.com

Well, to update things a bit: 1) Car Go/Drive Go is insisting on charging me $399 for returning their car and also want some other small fees, adding up to about $440 they say I "owe" them. They originally offered $500 for early termination on their end, but said they won't pay it because I would not agree to sign their non-disclosure. To reiterate, that involved my removing all past and future social media postings critical of their company. 2) Presently going through arbitration with the Bureau of Consumer Protection in Pennsylvania. They say I owe them $440, and I believe they owe me $500. I offered to forgive my $500 if they forgave the $440 , so we could both move on. Should hear an outcome from that by the end of the month. It is voluntary on the part of Go, so I don't expect them to agree to settle. 3) Got a letter from them the prior week stating my account was paid off. I was in shock. The next day I received a follow up email, stating the receipt was sent in error and that if I did not pay up in full within 10 days they would escalate. I have not heard back from them yet. Malfeasance and incompetence. Not a surprise. Will continue to update you all. Again...DO NOT ENGAGE WITH THIS COMPANY

Please don’t trust this company. If Bernie Madoff had a secret love child with the devil I’m sure that they would work at GO. Unparalleled dishonesty, I simply can’t believe this. GO lied to hundreds of its customer in epic fashion. Instead of trying to improve and change their ways, what does GO decide to do? Be honest? Nope that’s what normal people would do. GO decided to lie some more by creating over 100 fake reviews (allegedly) to push them up from their clearly deserved poor rating. Kudos to TrustPilot for catching them again and again. Like an inveterate criminal, GO simply cannot change. Dishonest to the very core. The soul of dishonesty…your name is GO. Please don’t trust this company…you’ll save more money and pain by trying to “buy the Brooklyn Bridge”.

Incredible dishonesty, plus zero customer service or ability to reach anyone.

I reiterate all of the bait and switch tactics users have mentioned below. 1) No response from Go or ability to work with me when I received my notice to return car. It was pretty much, "tough luck".2.) No incentives to continue to use their service given how the inconvenience. 3.) I work in finance and understand the CFPB complaints should be taken seriously. I mentioned this to GO (as I logged a complaint) and there was no response. I understand the market condictions, but truly baffling how they expect to make it as a start up with this customer experience.

The relationship started well. When i first found Go Car Subscription, i was eager to believe that this is the future of car leasing. It was easy, painless, and affordable. Yes, it took a while for me to receive my car, but that was to be expected in 2022 with the car shortage. Things changed about 4-5 months ago. It started with a survey from the CEO which I really trued to be helpful with as I really thought this model can be a gamechanger. Then came updated terms and conditions which is where things started to get dicey. they tried to finesse a larger subscription termination fee to that which I had previously agreed to. I'm talking doubling it. After emailing back and forth, I was able to get that adjusted. Then we were asked to get our own insurance, which ok whatever. its super inconvenient but whatever i did it. Then, out of the blue, two years before my car subscription was scheudled to end, they tell me i have 30 days to return the vehicle or they will shut my car down and i wont be able to access any of my belongings. They gave the the opportunity to purchase it at wholesale, which i probably would have if I wasn't closing on a house next month. I asked them if i would to be able to hold the car for one more month because i cant go get another one until after closing, they pretty much said it wasn't their problem. So i returned the car today, and now am without a car for at least 30 days. Go Car, you can't mess with people this way. Most families have budgets and plan their finances. When I have an agreement, my decisions are made around what I have agreed upon. Your company really screwed me on this, as this is not something i had to think of for two more years To any people researching this company, please think twice before using them. if you are ok giving the car back whenever they feel its convenient for them then go for it. otherwise go lease something from a normal dealer. at least you know how long you will have the car.

My google review last year was deleted but in short: 1. delivered the car two months after promised, 2. charges miles per month so, as a new customer, received a large bill in the second month for an early road trip. They have since changed this but no credit or reimbursement was issued. 3. My monthly insurance costs increased. 4. They began charging a cc processing fee. 5 They cancelled my subscription with a 30 day notice. All of this happened in 14 months and the reasons were always the same boilerplate bs language. This is a very one-sided volatile company. Run fast and far away!!!!!

GO subscription offered 3 years contract, but they cancelled me after 1 year. then they told me "return in a month" or "buy". they price of the car is $21,500 + Tax for Sentra 2022. I can not believe they tells somebody to decide in a month to buy or find the other car. I asked the option to raise the price, which I may be able to accept, but they said no option to extend even with higher price. also, they ask approx $400 for picking up. it is very one-sided approach. They hart me financially. It is terrible service company, I will not recommend. also, if possible I like to join class action.

This company is an absolute Fraud. Please stay away from them!! They said they want their car back out of the blue within 10 days even though I had a ton of miles left to use. I returned the car and now they are not returning my deposit or even acknowledging the 6 emails i have sent them asking for my deposit. I would not recommend them to anyone. My experience has been 0 out of 10. - Promised car in October and delivered in deposit. Deposit paid in Oct - Cancelled Insurance and I had to get my own - Cancelled maintenance that was to be on them - Asked for car back in 10 days - Not refunding unused miles - Not refunding my deposit -Promised one month credit for asking for car back and not refunding. Proper fraudsters.