Drive CaramelReviews of drivecaramel.com

Caramel gave me some extra peace of mind as the mediator in the car sales process. Everything completed to my satisfaction. Thanks!

The customer service is first class. Very nice people to work with.

Unfortunately, service is falling with Caramel. Process is not very clear and texts + phone calls are not being returned.

They requested all paperwork, including title be sent by a prepaid FedEx packet. They paperwork was sent and received. They cannot find it. I have a car I cannot drive until we find the original owner, ask them nice to create a new title and send it to us for transfer. UPDATE - the response to my posting attempts to blame FedEx, when the package was clearly received and signed for by Caramel. I *did* get a response today. "We have your title, but somehow the rest of the paperwork is *poof* missing. " Since this same comment is found in other online posts - missing paperwork, paperwork sent,sent again, resent... this is internal method to buy time and excuse slowness. Incidentally the found-title was literally stapled to the rest of the paperwork deliberately. Hoping for a good resolution and to take down this post before we have to take this to the Cali DMV and the CDTFA. Update - around 40 days in and all paperwork was found, processed and a notification came a few days ago that title and tags will soon follow.

Im currently in the process of buying a vehicle on Ebay. This has been the worst, most frustrating process I have ever been through in any financial service or contract service. The sale is going on 3 and a half weeks and there have been issues with payment, signing the documents, and even syncing with Ebay. They are slow to respond, and when they do they dont really help. Avoid this company if at all possible unless you have a month to buy a vehicle. Just terrible.

Mari at Drive Caramel went far beyond anything I could have expected to help resolve a complicated vehicle title issue. She stayed with me through the entire process, working with two separate third-party title agencies and the state of Arizona to get it straightened out. Her persistence, patience, and personal attention were exceptional. I honestly don’t know how I would have resolved this without her help. She took ownership of the problem and followed through every step of the way. Drive Caramel is incredibly fortunate to have someone of her caliber representing the company, and any customer who works with her will be in excellent hands. Thank you, Mari, for everything. I’m truly grateful for your help and couldn’t recommend you more highly. Dana Dellheim

Any time I had a question a very kind representative had an answer and if not they'd always call back with one. The only issue I had was with the title, I thought someone was to verify the seller had everything correctly done on their end before title was mailed to me. The seller signed it, mailed it but signed in wrong place on title. I had to handle the situation. Seller is getting a new replacement title,waiting to receive it.

Ariana was very friendly and very professional. She took care of everything I needed to know and was a joy to speak with.