Drilled RotorsReviews of drilledrotors.com

Delivery was a few days. Parts fit perfect. Clips and pads and drilled slotted rotors for my priusC. NOBODY has them and the price was great. Also used the discount code. I will definitely use them next brake job. Super happy

Please listen to all these reviews. This is by far the worst auto part website to order from. I did not read the reviews before I placed an order with them. I placed an order for a 2015 Lexus brake pads front and back including rotors. I did not received any confirmation order number nor invoice with my shipment. When I tired to reach out to customer services over the phone no one pick up. So I ended up using online chat. The representative named Alvie was like “oh you have placed a wrong order for a Toyota Avalon brakes, these brakes are not compatible with you 2015 Lexus ES 350”. I was explaining to them that this must been a mistake on your end. I did placed the correct order. The representative told me to send it back and I would be responsible for the shipping cost due to my mistake. I was super upset, since I know it isn’t my fault. I finally asks them to send me a copy of my invoice as well as check the model of my brakes. Little did I know that the brakes I’ve ordered is compatible with my 2015 Lexus ES 350. I was stressing for the entire day how to send these heavy parts back without breaking my bank. Therefore who would ever thought that their representative is so incompetent as well as lacking of knowledge. They also make a comment saying “My apologies for YOUR mistake”! This will be the first and last time ordering from the company. Disappointed!

A company you definitely do not want to purchase from. I purchased the black zinc front and back brake kit for a 2015 Jeep Grand Cherokee Limited. I received a phone call from the mechanic stating the back rotors were too big and the front did not provide enough clearance for the caliber. Needless to say, when I called the company for a refund/exchange, the first time, the person on the phone tried to tell me I had a Jeep Grand Cherokee SRT vice a Jeep Grand Cherokee Limited. After going back and forth she acknowledge the brakes are the same for all models with the exception of the SRT. I was missing the part numbers and called back the next day to start this discussion again. After explaining what happened, the female on the phone wanted pictures...not happening unless they're paying the mechanic again. Then she said, since I used the website itself and not the live chat, that they did not cover the shipping. This doesn't make sense... I'm assuming she is thinking that the shipping cost will be more or equal to the cost of the brake kits. I tried using their live chat at 736am, because their website states hours of operation are from 6am to 6pm...guess what they're closed now. The same thing happened on Saturday in which their website states they open at 10 on Saturdays that isn't accurate. She is stated that I had until the 31st for a refund/exchange. However there website states 30 days from when the customer receives the order. DO NOT ORDER FROM THEM!

Yep !!! Like everyone else on here I ordered from this place before reading the reviews. The mechanics shop just called me to let me know drilled rotors . Com sent me pads with no hardware in the box. SMH is all I can say. They got me to. You would think when you order front and rear rotors and pads as a brake kit , one would assume the pads hardware would be in the box with the pads like every other brake kit. After reading these reviews I see I was expecting to much from drilled rotora.com. Thanks for nothing …

I purchased my drilled rotors and brakes for my 2012 mustang v6 and they fitted perfect 👍 also fast delivery 📦 , I purchased them back in April 2021 . I’ll be buying the rear rotors and brake kit very soon

Issue resolved...I purchased rotors from this company , was sent the wrong ones. Customer support is very bad... No follow up calls or emails only 1 spam email. Dont understand why it is spam.. Now i can not get a return label because Rose said the connection does not work.. No managers or superiors to talk and resolve issue.

Order a rotor and pad kit for my BMW, was sent the wrong ones. I called to exchange and was informed that they would send out an email with instuctions for the return. I followed them, was told my replacement rotors would sent as soon as UPS had a tracking # for the return. A week later i called to get tracking # for new rotors.was informed that the replacement rotors are out of stock and wont be in stock till June. So to recap, i was sent the wrong rotors, the company gave me 4 days to return the wrong rotors. Was told they were in stock. This company has abysmal customer service, will lie to you! So if you order from this company, you will have problems as i did.

its ok.....k