Drilled RotorsReviews of drilledrotors.com

Worst customer service ever!! Before I ordered I asked how long for them to be shipped to my zipcode. I was told 3-5 working days. After 3 working days I had not received any tracking info yet. After I called I finally got tracking emailed from UPS that they would be here next wednesday (12 full days after I ordered) It took me all day to get a supervisor on the phone. The supervisor Carlos was extremely rude and and only solution was "well if you dont like it ill just refund your order" He also told me I was lying about being told 3-5 days until I produced the chat record. (After he told me I never was told that and there was no record on his end) He never apologized or even offered a solution. I asked for someone above him and was told he was the only supervisor and nobody was above him. Stay away, far far away from this company!!!

Terrible company and the worst brake rotors I have ever purchased. Do not buy there products. I have a 2015 Corvette basic Stingray and the product only lasted 3 months. They said they would replace but would not cover the labor charges.

After ordering my brakes and rotors from this company, after 2-3 weeks of them being installed they squealed and made loud noises. I emailed the company about my concerned and they told me that i had to wait till i drives on them for a certain amount of miles before it would stop. I gave them the benefit of the doubt and continued to drive, which in return had me past my 30 days of purchase and i literally have no pads left and i’ve been driving like that for months now because i can’t fathom to spend about $500 on new ones and the labor to have them put on in less than a 6 month span. I’m far from a happy customer. They sure know how to talk their way out of things to someone who doesn’t know anything about vehicles. Not trusting at all, very cheap company for way to high of a price. Will never buy from this company or refer them to anyone i know. If anything, i’ll stir people away and make sure no one buys from them. 👎

Shipping took 7 days, they are much lighter then the same ones I buy from AutoZone. The pads are cheep, don't recommend and also these google ratings never show up till you type in ratings after there website name in search bar.

I ordered Drilled slotted rotors all around for both of my NEW Toyota's . A Tundra and a Sequoia . These are new cars with NO brake issues. I just wanted better stopping power and lower heat braking. right after installation the front rotors started squeaking on the Tundra. Then the front brakes on the Sequoia a couple of days later. I called the Company and they said I "glazed" them by braking too hard . This is before I told them I put them on two different cars with two different drivers that have two different driving patterns. The company acted concerned at first then just stopped talking with me completely when Myself and my mechanic told them that the inferior product they sold me was at fault. The Ceramic brake pads are crap also. I am always having to remove the dust from my rims on both vehicles every couple of days. The customer service of this company is bad and so is the product they sell. I wish I would have read a review like this (honest) before I spent all the money on them . Horrible .Then instead of refunding me , they send me a message you can all read saying to contact them again !!! Hahahahaha . No Thank You ! I really do not need that kind of trauma in my life (again) I have had enough of you “customer service” that acts concerned and does nothing . I learned a good lesson - thank you .

Please listen to all these reviews. This is by far the worst auto part website to order from. I did not read the reviews before I placed an order with them. I placed an order for a 2015 Lexus brake pads front and back including rotors. I did not received any confirmation order number nor invoice with my shipment. When I tired to reach out to customer services over the phone no one pick up. So I ended up using online chat. The representative named Alvie was like “oh you have placed a wrong order for a Toyota Avalon brakes, these brakes are not compatible with you 2015 Lexus ES 350”. I was explaining to them that this must been a mistake on your end. I did placed the correct order. The representative told me to send it back and I would be responsible for the shipping cost due to my mistake. I was super upset, since I know it isn’t my fault. I finally asks them to send me a copy of my invoice as well as check the model of my brakes. Little did I know that the brakes I’ve ordered is compatible with my 2015 Lexus ES 350. I was stressing for the entire day how to send these heavy parts back without breaking my bank. Therefore who would ever thought that their representative is so incompetent as well as lacking of knowledge. They also make a comment saying “My apologies for YOUR mistake”! This will be the first and last time ordering from the company. Disappointed!

A company you definitely do not want to purchase from. I purchased the black zinc front and back brake kit for a 2015 Jeep Grand Cherokee Limited. I received a phone call from the mechanic stating the back rotors were too big and the front did not provide enough clearance for the caliber. Needless to say, when I called the company for a refund/exchange, the first time, the person on the phone tried to tell me I had a Jeep Grand Cherokee SRT vice a Jeep Grand Cherokee Limited. After going back and forth she acknowledge the brakes are the same for all models with the exception of the SRT. I was missing the part numbers and called back the next day to start this discussion again. After explaining what happened, the female on the phone wanted pictures...not happening unless they're paying the mechanic again. Then she said, since I used the website itself and not the live chat, that they did not cover the shipping. This doesn't make sense... I'm assuming she is thinking that the shipping cost will be more or equal to the cost of the brake kits. I tried using their live chat at 736am, because their website states hours of operation are from 6am to 6pm...guess what they're closed now. The same thing happened on Saturday in which their website states they open at 10 on Saturdays that isn't accurate. She is stated that I had until the 31st for a refund/exchange. However there website states 30 days from when the customer receives the order. DO NOT ORDER FROM THEM!

Yep !!! Like everyone else on here I ordered from this place before reading the reviews. The mechanics shop just called me to let me know drilled rotors . Com sent me pads with no hardware in the box. SMH is all I can say. They got me to. You would think when you order front and rear rotors and pads as a brake kit , one would assume the pads hardware would be in the box with the pads like every other brake kit. After reading these reviews I see I was expecting to much from drilled rotora.com. Thanks for nothing …