DriftReviews of drift.com

Absolutely disgusted with the marketing practices of this company. On Black Friday I decided to purchase 2 stone car air fresheners, I proceeded to purchase as a guest as I didn’t want to maintain a subscription and simply wanted to try the product. Initially I was impressed, the packaging felt premium and the scent was great for the first few days (although a bit overwhelming on day one). However by 2.5 weeks there was no scent, which was slightly disappointing as I thought the stones were meant to last for 4 weeks If this was the end of my experience I would have been satisfied enough to leave a 3 star review, but then I received an email today notifying me that my subscription had renewed and my order had been despatched; this was infuriating, if I don’t sign up to your service at checkout, don’t blindly initiate a subscription against my email address, that’s an awful way to conduct yourselves. To top it off, I then created an account with the same email, only to find the subscription cancellation mechanism does not work, the form gets stuck in a submission state. Another telling sign that they are fine with blindly setting up subscriptions is the “I did not know this was a subscription” option on their cancellation form. The chat bot on the website told me to perform the steps I just conducted and could not put me through to a customer agent, so now I’m stuck with an unwanted subscription that I cannot cancel open until support@ drift.co reply to my email

Ordered on the 5th December. No item received. Could not contact support. Eventually got hold of them. They ignored all emails. Say they resent a will review 29th dec for some reason. Said I was not happy as it was for Xmas, they refused refund then ignored all further messages. Scam company DO NOT ORDER FROM THESE PEOPLE. They also turn your one time order into a subscription and do not make this clear. Total scam

This company, unknowing to me, made a fraudulent order using my credit card for £20. Had to get my credit card cancelled. Shocking behaviour and the fact they can still operate based on other reviews.

Did one time purchase, and 3 months later I received a shipment I didn’t order and charged my credit card. 3 months later again! I have never signed up for their membership! The same happened with another friend and she also never signed up. So, they are charging people without their consent under the membership excuse.

I ordered just one air freshener and wanted to check my order status when I realised that it set up an automatic subscription once a month. This brand is sneaky and the biggest scam company I’ve ever encountered

I so wish I had read all reviews first before ordering from this company. They will set you up a subscription without consent. I will never order from again !!!

2+ weeks for delivery of a tiny little diffuser is rediculous. Refund requires sending it back and paying shipping, offsets the entire cost, totally scummy/scammy. Avoid.

I ordered form drift, got my package and was missing 1 air freshner, no biggie, it happens. my complaint is customer service, you cant reach anyone at all. and when you send message you get no response, and the message thing that was on there would say will get you one out, but never recieved my replacement. and i paid for it and cant even get refunded or replacement