DriftReviews of drift.com

Do not be taken in by the marketing — the product simply does not work. There is barely any scent, and you are then enrolled into a subscription without realising it. There is no clear mention of a subscription in the initial purchase or receipt. When you eventually discover this and attempt to cancel, you receive no response from the company. The so-called self-service option on their website is equally frustrating, as it repeatedly crashes.

The same as many other customer reviews I too was placed on a recurring order without my knowledge or consent and contacting them is a nightmare. Avoid!!!

am extremely disappointed with Drift. I spent nearly $100 on fresheners that lose their scent within 48–72 hours. To make matters worse, I was hit with duplicate billing and received 8–10 extra refills I didn't want. One scent (Teak Wood) even triggers my migraines, making it unusable. I have sent multiple emails regarding orders and requesting a return and subscription cancellation, but the company has gone silent.

Similar to others here, both myself and the friend who recommended drift to me had an unauthorised purchase taken from our bank accounts a few weeks after our initial purchases. My friend was refunded after she contacted drift co and I am fairly confident that I will be refunded too, but thats not the point. The point is that drift exploited our trust in providing them with our bank details by signing us up to a subscription service without our knowledge or consent - despite both of us actively opting out of this subscription when we places our initial orders! Its a shame as its actually self sabotaging on the part of drift because their products are actually very good and I was tempted to recommend them to friends/family and to purchase again - but I ultimately cannot do that due to my moral disagreement with their practice of taking subscription money and placing orders first - then refunding later if/when they are caught and confronted…

I bought two yearly gift subscriptions on December 12,2025. One has been activated and the other has not because the individual has a new email. I have tried to contact them regarding the issue without success. I have sent 3 emails (no response), 7 phone calls (busy signal), 2 chats on line where I was told an agent would contact me within 24 hours (no response). This is the WORST customer support I have ever encountered with any company. Everyone should take their business elsewhere and not support a company as terrible as this.

I ordered a car freshener with them. I pressed the one time purchase. Ordered 1st of December. And today January 1 they took a payment off my account. And I found out I was on subscription without my knowledge, without me agreeing on this. What a scam… never again.

Purchased 1 time and they set me up on a subscription. I never agreed to a subscription. I see this happens to a lot of customers and they have horrible reviews. You also cannot cancel on line, their website has a "glitch"

Absolute shambolic company. Placed a one time order as a guest which took 2 weeks to arrive. I have now received a second order as a subscription order even after choosing to opt out of the merbership/subscription. The cancellation service on the website is clearly deliberately fake to prevent you from cancelling. There's no contact details. After completing the online chat option, it states that an email has been sent to their team and that someone will reply in the next 24 hours. Pathetic!