DriftReviews of drift.com

1.9195 reviews
Internet & Software
222 Berkeley Street, Boston, Massachusetts

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About Drift

With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia. Learn more at www.drift.com.

Drift (drift.com) has 195 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.

Also known as: drift.com
Website: drift.com
Category: Internet & Software
Location: Boston, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 26% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Drift reviews

Showing 37 reviews with 5 stars · Clear filters

Mitch M.
Mar 18, 2020
Making the life of an AE that much easier
I love Drift! I'm an AE and it makes my life so much easier. Since adding Drift to our technology stack, I now have a steady drip of leads trickling into my pipeline. The ability to A/B test messaging and automate much of the process is a great way to save time and be effective.
Response from DriftMar 23, 2020
Hi Mitch, You have no idea how excited we get when AEs tell us they are happy and Drift is making their life easier. Please let us know how we can help you this year in hitting your goals! Chat into us anytime! All the best - Julie Hogan - VP, Customer Experience
Tangie
Mar 16, 2020
This has drastically improved our customer service!
This has drastically improved our customer service ability on our e-commerce website. People love the immediate responses. Highly recommend Drift.
Response from DriftMar 18, 2020
Hi Tangie, Appreciate you sharing this with us. I'm thrilled this has improved your customer service abilities. Please let us know how else we can help you! All the best - Julie Hogan - VP, Customer Experience
Kayla
Mar 5, 2020
Drift has been an incredible experience…
Drift has been an incredible experience for our company. Our sales reps have the ability to quickly respond to conversations in real-time! Forget days or weeks of delayed response time. We have also opened a number of opportunities through the bot that might not have happened without Drift. As a whole we are extremely impressed by both the product and the team that makes up Drift - with their eagerness to help and quick response times to questions.
Response from DriftMar 5, 2020
Hi Kayla, Wow. We are flattered. ❤️ Thank you for sharing this with us, we can't tell you how much we appreciate the feedback. I'd love to connect more to talk about the success you've seen! If you're open to connecting, please feel free to reach out directly at [email protected]. Thank you again, hope we're able to chat soon. All the best, Julie Hogan, VP - Customer Experience
Paul
Mar 5, 2020
I love the system and working with our…
I love the system and working with our new rep Aamnah.
Response from DriftMar 5, 2020
Hi Paul, So happy to hear you love the system and Aamnah! She is a rockstar! 🌟 Please let us know what else we can do to help you this year! Thanks for taking the time to share this feedback. All the best, Julie Hogan, VP - Customer Experience
Rachel R.
Mar 3, 2020
I love Drift
I love Drift! It is an intuitive and easy to use platform that helps to ensure only the most qualified prospects get to chat with our sales team. We have seen tremendous success created qualified leads and revenue for our organization!
Response from DriftMar 3, 2020
Rachel, Thank you very much for sharing this with us. We're flattered, and so happy to hear you've seen success. Please let us know how we can continue to help you achieve your goals this year! You are in amazing hands with Lottie! All the best , Julie Hogan, VP - Customer Experience
JB
Mar 2, 2020
Drift is a fantastic product
Drift is a fantastic product. Does more than you think and does it better
Response from DriftMar 3, 2020
Hi JB, Appreciate the kind words! Please let us know how we can continue to help you with your Sales & Marketing goals this year. All the best, Julie Hogan - VP, Customer Experience
Kevin B.
Feb 10, 2020
Love Drift
Love Drift! Have used it with my past two companies. We always see a spike in engagement after we install it. So effective to be able to communicate directly with our users in real time. Drift's team is also incredibly helpful whenever I have a question or issue.
Response from DriftFeb 18, 2020
Hi Kevin, We're flattered. Thanks very much for taking the time to share your feedback, and for using Drift at two companies! Please let us know how we can be helpful to you this year. All the best, Julie Hogan - VP, Customer Experience
Algert
Feb 7, 2020
I use it on my sites and love it
I use it on all my sites and love it! My favorite part is the bot ❤️
Response from DriftFeb 18, 2020
Hi Algert, Much appreciated! Thank you for letting us know, we're so happy you enjoy the bot! All the best, Julie Hogan - VP, Customer Experience

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I use it on my sites and love it