DriftWith its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia. Learn more at www.drift.com.
Drift (drift.com) has 195 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Internet & Software · Newton, Massachusetts
Excellent
Internet & Software · Chelmsford, Massachusetts
Excellent
Internet & Software · Boston, Massachusetts
Excellent
Internet & Software · Boston, Massachusetts
Excellent
Showing 37 reviews with 5 stars · Clear filters
Hunter F.
Drift Bot is super cool! After implementing it within 1 day we got a lead we would have otherwise missed. Very neat tool to connect with our clients and prospects.
Response from DriftApr 28, 2020
Hi Hunter, Wow! Thank you! We're so happy you got a lead within 1 day. Please let us know how else we can help you. Here's to many more leads for you and your team! 🙌 All the best- Julie Hogan, VP Customer Experience
Kelli B.
Just integrated Drift into our new marketing website. Such cool features! And really great that it is configurable both through the settings and via api. :D
Response from DriftApr 27, 2020
Hi Kelli, Glad you are liking Drift so far! Please let us know how we can help you are you test us out! All the best- Julie Hogan, VP Customer Experience
Phil W.
Easy to use, easy to build and easy to integrate with Salesforce!! There's a lot of potential to build pretty involved and almost expert system level ChatBots, even at the lower licence levels and plenty of opportunity to upgrade to AI and full NLP levels :)
Response from DriftApr 24, 2020
Phil, Thank you! We're flattered. Thrilled to hear Drift has been easy for you to build and integrate with SF. We'd love to get you onboard with AI! Keep us posted on how we can continue to support you. Thanks again for taking the time to let us know your feedback. All the best- Julie Hogan, VP Customer Experience
Rudy G.
Drift is helping my Sales team really get a better handle on customer experience and helping us organize our important first Sales conversations with prospects, and routing them much more quickly, which is great fro operationalization as well as branding. We needed this solution for so long, and we finally got it!!!
Response from DriftApr 20, 2020
Hi Rudy, We're so happy to hear this. Thank you for taking the time to share your feedback with us. We get really excited when we hear Drift is helping with customer experience, and the efficiency of your sales team! Please let us know what else we can do to be helpful to you and your team. All the best - Julie Hogan, VP Customer Experience
Admissions D.
User friendly. Nice addition to our website.
Response from DriftApr 14, 2020
Hi there, we're so glad to hear! If there's anything else we can do to help you, please let us know! All the best- Julie Hogan, VP Customer Experience
Allen L.
Drift is one of the easiest to use systems for communicating with interested prospects, and current customers alike. We love how simple it is to use, along with the tons of extra features it offers!
Response from DriftApr 8, 2020
Hi Allen, Thanks for taking the time to share this, we're flattered by the 5 stars, and so thrilled to hear you've found Drift easy to use! Please let us know how else we can be helpful to you. All the best- Julie Hogan, VP Customer Experience
Aaron
I genuinely like Drift and the functionality it brings to my team. We are fairly new in taking on the project and are just starting to really see positive results. We get a large amount of traffic on our website and the chat feature is a must have to be competitive. We have seen millions in pipeline that we can attribute as coming from Drift. We are going to start utilizing the live view function soon to proactively chat with site visitors and help enhance their experience on our website.
Response from DriftMar 23, 2020
Hi Aaron, Millions in pipeline!!! That is amazing to hear. Yes, the live view function should help in driving even more value for you. We're thrilled you're seeing results, happy to continue to helping you however we can! All the best - Julie Hogan - VP, Customer Experience
Ben B.
Awesome. Easy to use. Great support and onboarding. The team is proactive and friendly. Definitely recommend.
Response from DriftMar 20, 2020
Hi Ben, Thank you for taking the time to write this. We're so happy to hear you're having a great experience with support and onboarding, as well as the product! I can officially say we haven't been called "awesome sauce" before, so thank you for that. 🤗 Please let us know how else we can be helpful to you. All the best - Julie Hogan - VP, Customer Experience