DriftReviews of drift.com

Exactly what I was looking for. I simply need a chat function that can be embed in my website. Drift made the backend interface user friendly, highly recommended.

Drift is one of the most robust and refined livechat platforms we've had the pleasure of integrating. The notification system is intuitive with insightful chat metrics that help contextualize incoming conversations. The playbooks are amazing for targeting campaign-specific UTM parameters and landing pages with custom botflows. Drift is definitely built for conversations – while offering scalability for more advanced features. Looking forward to seeing the product evolve! -David

We were formerly an Intercom customer. Our account rep (Griffin Casey) leveraged Drift's features and functionality to get our attention and to demonstrate features and functionality. This made it an easy decision to transition from Intercom to Drift. Not only has the Drift team been super responsive, but they're also proactive with ideas and recommendations which has been a tremendous help. I oversee marketing operations and we have a smaller team so having a proactive partner is a necessity.

We use the free version and got a good number of leads in the first week itself. Now I realise the importance of Chat conversation to improve Direct Hotel Booking. I got support from 2 people, Gauri and Alison, when we needed to configure desktop app and notifications. Will use the free version till Hotel business returns back to normal, after Covid 19 lock down is over.

Drift makes it easy for us to connect website visitors to our sales team, reducing barriers that influence pipeline, our guiding metric on the Demand Generation team here at Fivetran.

Hey, So, my company started using Drift for our chat support requirements a few months ago. I have found this amazing so far. The pipelines make it really easy for me to track the chats for our different products. The filter system to find out my chats and other previous chats works nicely. I like the "Add Internal Note" option and how easily we can just attach files to send them over. Hence, 5 out of 5. Only one thing that you guys should also involve is the system of LIVE TRANSLATE. Let us say that one of my customer is from Netherlands. So, chats to him should get translated to DUTCH if I enable this feature. This will really make Drift a complete 5 out of 5. You can just use the location tracing feature to find out the country and start the LIVE TRANSLATE feature. It can help me to gather reviews from my customers.

Drift has been a great addition to our website, its easy to use and provides a great experience for our customers as well as our sales team.

Big fan of Drift! For context, I'm in sales for a small software company. Of the seemingly infinite number of tools we have, Drift is by far the easiest to learn, and has the coolest, most useful features. PLUS, our Drift representative is so attentive and helpful, which seems somewhat rare as a small business / medium business. Recommendations: • Download the mobile app - super helpful! (You'll have to search for "Drift.com Inc." because there are a lot of Drifting game apps.) • Use live chat to connect with prospects and answer questions as they check out your website. • Use Drift Video feature to let your leads know you're a real person. (You can also send gifs and screen captures!!) • Integrate your current lead outreach with Drift to see when prospects are on your website. (I follow this up with a phone call to which leads respond "I was just on your website!")