DriftReviews of drift.com

This company sets up a subscription without you knowing, it’s done on your first purchase, when I go to cancel the subscription the page doesn’t complete, do not buy from this company, they also do not reply to emails! Cancel my subscription you clowns

THIS PRODUCT IS GARBAGE FOR THE PRICE...DIDN'T KNOW IT WAS A SUBSCRIPTION....YALL HID THAT FROM ME....TRYING TO CANCEL...ENOUGH WITH THE TRICKERY....BE HONEST...

I am extremely frustrated with your service. You've deceived me by hiding the subscription opt-in, effectively tricking me into subscribing to a product that holds zero value. This kind of practice is unacceptable. To make matters worse, when I attempted to cancel the subscription, the process did not work. I don’t want any further deliveries from October onward. Cancel my subscription immediately and refund my money.

Drift is great at marketing hype, they tell a super compelling story during the sales process, only to find things are not as they seem. They don't offer a free trial, which is fine. But having signed up... paid... then tried to cancel you can figure out why they operate the way they do. From the start, misrepresenting the segment.io integration through to being overcharged and having to fight to get a cancellation (I'm not the only one according to the reviews) are good reasons not to use Drift. But there were also plenty of annoying bugs and bad support. So many... I work with a lot of SaaS marketing tools, this is by far and away the worst I've dealt with. Drift is really damn impressive at hyping their story, but it's an ordinary product with poor business practices.

horrible experience. supports only the basics of whatever we wanted to achieve and then we had to find workarounds for the rest. their documentation images never matched the end result we could achieve, their support never knew how to help or avoided the question giving unhelpful alternatives, and, worst of all, after we have invested so much time into their product, they have now started sunsetting the features we use. absolutely no respect for their customers. avoid!

The product is one step below live chat in terms of value to site visitors. It isn’t even close to a chat bot. Ever created an email nurturing workflow, it’s the same thing. Nothing fancy to it and a waste of time for most use cases. On top of that, deceptive billing practices. They make the transaction more complicated than Microsoft business and we all know that isn’t exactly the epitome of user experience. Finally, good luck canceling. They make it a chore. For me, I chatted with support to cancel and they said they’d have finance follow up. As a busy professional, I trusted that I’d get that follow up and use that as a trigger to compete the process that should have already been complete with my initial notification (it’s not a mortgage!). They never followed up and kept billing me. Then I asked for that they followed up as they claimed, they tried to send me a screenshot of email subject lines that were not about my request to cancel if opened. That was incredibly shady and disturbing on many levels. Avoid this company for both the fact that the product is oversold and they lack integrity.

The app never really works. All their client numbers are fake. Many quit after a few months because the app just doesn't work. Integrations fail, they change API documentation without warning, they offer little to no tech support in fixing the mess they make. Also their pricing is tricky and you cannot cancel easily. They keep billing under some imaginary terms. We made legal complaints and chargebacks...

Their pricing plans are tricky. Be very careful because it is much better advertised than what you get.