Michael C.
Very surprised i'd signed up for a…
Very surprised i'd signed up for a subscription. Dodgy company, avoid

With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia. Learn more at www.drift.com.
Drift (drift.com) has 195 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Internet & Software · Newton, Massachusetts
Excellent

Internet & Software · Chelmsford, Massachusetts
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Internet & Software · Boston, Massachusetts
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Internet & Software · Boston, Massachusetts
Excellent
Showing 142 reviews with 1 star · Clear filters
Michael C.
Very surprised i'd signed up for a subscription. Dodgy company, avoid
Philip B.
Definitely got scammed. They must be obfuscating the sign up for a subscription because I never signed up for one. $35 wasted. The product itself wasn’t good either. Scent lasted a few days and could barely smell it. Scammers! Junk!
Nina
I did not realise that I was signing up to a subscription service and only wanted to buy a Christmas gift for someone. Surely the way this subscription opt out situation needs looking at. I feel tricked. I’ve received the order today and have had to pay £25 for it which is well over the hat I paid for the original present. I am furious and have requested a refund and return. Lets see what happens
Response from DriftJan 13, 2025
Hi Nina! I think you're looking for a different listing: https://www.trustpilot.com/review/drift.co! This listing is for Drift Conversational Marketing software. Thank you!
Liz S.
The product itself is mediocre at best. It smells lovely for 1 or 2 days and then wears out. There is literally no scent within the week. When you order, you will be automatically signed up for a subscription. It will be extremely difficult to cancel and customer service is unhelpful. There is no phone number so you will not be able to speak with a live person. They will not work with you. The company has deceptive business practices overall. Once they have your CC information, you are a sitting duck. They will make it very difficult to cancel so you’ll end up with additional charges that they won’t refund. It is not worth it. Do your research and find another, better product with much better customer service.
Lee W.
Waited way to long, said they delivered- when they haven’t - also watch out as added subscription without telling me, so be aware. I won’t be buying anything that pops up on social media anymore.
Response from DriftJan 12, 2025
Hi there, I think you're looking for https://www.trustpilot.com/review/drift.co! This listing is for Drift Conversational Marketing software.
Gary M.
Terrible!! Company is a scam. Paid for my merchandise and never received it.
Response from DriftJan 6, 2025
Hi there, I think you're looking for https://www.trustpilot.com/review/drift.co! This listing is for Drift Conversational Marketing software.
Helen R.
Do not buy from this company. They are scammers. They set up a subscription without your consent and charge you monthly after you have made the initial purchase. They basically set up a direct debit without you knowing it doesn’t even show on your bank account. When you try and and make an account and cancel the subscription that have not even been aware of the website just freezes or goes onto the initial page without even logging you in. Absolute thieves.
Response from DriftJan 6, 2025
Hi there, looks like you have the wrong business here! This profile is for Drift Conversational Marketing software; https://www.salesloft.com/platform/drift
Paula
This company is nightmare! I've been trying to cancel my subscription (which I don't remember signing up for)! The website is shocking and tries every opportunity to prevent cancellation. Once at the final page the website won't load to allow the cancellation to process. If I have to cancel my card to make sure I don't pay these scammers I will be even more annoyed. Don't touch them unless you wish to pay them forever
Response from DriftJan 2, 2025
Hi there, looks like you have the wrong business here! This profile is for Drift Conversational Marketing software; https://www.salesloft.com/platform/drift