They enroll you in a subscription without your knowledge. Received a broken item and it’s been over 2 weeks trying to get in contact with a real person. Will never buy from again and I wouldn’t even recommend! Only gave 2 stars because the scent was nice!
CO
Corona
Love the scents and the product, but....
Love the scents and the product overall, but man, they're shady AF! Super slow shipping. Don't tell you you're being enrolled in a monthly subscription, then hard as hell to cancel.
AVOID!!
DG
David G.
Scents are great, subscriptions are not.
Scents are great. However, even without a login account somehow I have been signed up to the subscription model. Go on the website and it's deliberately hard to find how to cancel the subscription - same thing with Athletic Greens. Make sure it's crystal clear what's you're buying.
JF
Jeffrey F.
Hidden Subscription issues
Dear Drift,
I am raising a formal complaint regarding the transparency of your subscription model at the point of purchase, of which I'll highlight on Social Media. European Law with trading is very different to the USA, however you must comply to the European standard.
While I acknowledge that your terms refer to a subscription, the presentation of this information was not sufficiently clear or prominent to allow for informed consent. The primary focus of the offer appeared to be a one-time purchase (e.g. discounted or free product), with the recurring subscription element not given equal visibility.
Under the Consumer Contracts Regulations 2013, key information such as recurring payment obligations must be clearly and prominently disclosed before a transaction is completed. Similarly, under the Consumer Rights Act 2015, any term that is not transparent and prominent may be considered unfair and therefore unenforceable.
In this case, the subscription element was not presented in a manner that meets these standards. As a result, I do not consider that I provided fully informed consent to ongoing charges.
I therefore request:
Confirmation that my subscription has been cancelled with immediate effect
A full refund of any charges taken under this arrangement
If this matter is not resolved, I am prepared to escalate the complaint to the Competition and Markets Authority and pursue further action as appropriate.
I look forward to your prompt response.
Kind regards,
CU
Customer
Fundamentally flawed approach
Decided to try this because the air freshener is inconspicuous and doesn't have something dangling from the rear view mirror.
In that respect, it works.
In all other respects, it doesn't:
1. It took nearly three weeks to arrive.
2. The scent doesn't last long (about a week).
3. Drift sign you up automatically, without your consent , to a subscription.
4. You can't change the content of the subscription, although I managed to push the renewal back (and now can't change it).
5. You can't even change your credit card details.
6. Drift refuse to respond to emails, despite telling you to contact them.
I'm now left in the bizarre position that I'm going to have to dispute the next credit card transaction because they won't respond and will send me something I don't want.
KC
Krista C.
Drift - not great
I signed up to get monthly Drift smells. Sadly, I put them in my cars (I ordered 2) and could only smell them for about 2 days. I am very sad that they are not what I thought they would be. I am getting my third month's soon, so if they don't last, I am cancelling.
Response from DriftMay 2, 2026
We are so sorry to hear this. This is definitely not the experience we want you to have as our fresheners are built to last 30 days. Kindly reach out to our team at [email protected] and we would love to make this right.
LS
Louis S.
Generally the product is good.
Generally the product is good.. but this last shipment was damaged in transit.. most of the Grove liquid saturated the shipping package.. leaving very little in the container. Otherwise I do like the product.
Response from DriftMay 2, 2026
Thanks for the feedback. We are truly sorry to hear this and can assure you this is not the norm. We have a replacement headed your way. You will receive an email once that ships out. If you run into any issues, Kindly reach out to us at [email protected] and we'd be happy to help.
BH
Bonnie H.
The scent I have gotten are not strong…
The scent I have gotten are not strong enough. You cannot really tell you have anything. I think I ordered another one like the scent I bought for the car. That one smells great and works really well. I have a small apartment so I expected it to really make it smell good.
Response from DriftMay 2, 2026
We are so sorry to hear this. I can assure you this is not the norm. Kindly reach out to us at [email protected] and we'd be happy to help look into this.