DriftReviews of drift.co

This company actively lies on social media claiming you can purchase the product without a subscription but its own website and customer service confirm this is not possible. This has also been raised several times to them on social media and they refuse to engage. Amazon do sell some scents for those in the UK which would not require a subscription but they do not have all scents and are double the price (even outside of sale) advertised on drift.co

I ordered two drift home scents for a total of nearly $50. Neither of the scents were delivered, and they opted to send replacements. The replacements arrived broken and were two random scents I didn’t order. I’ve contacted customer service and have waited over a week for a response. Do not give this company your money.

The metal grip has ruined my viser , on removing it it’s screwed up the material. Very unhappy

Very difficult to cancel the subscription. Bad customer service. Not recommended

Ordered a car air freshener, still waiting for after a month for it to arrive. 2-5 days advertised when purchasing. Automatically signed me to a subscription with them, no mention when looking to buy a one off. Buy the looks of it, if I stay as subscriber (that I'm not)I will have my second set sent out before I have even had the 1st. AI help bot useless just keeps saying it due out for delivery the next day. Do not recommend.

Terrible (AI?) customer service, they don't read or comprehend emails and takes way to long. They lost a potential customer (me) because of this...

I am so frustrated with this company. I have a subscription for a scent diffuser with a product that I love. The problem is that I am sent the fragrance but not the plug in diffuser unit. I now have 10 fragrance vials but no plug in diffuser to use them! Despite having written to customer service many times with no response, and after finally connecting with an actual human agent and being charged for two plug in units, I have yet to recieve them! To add insult to injury, I just received two more fragrance vials to add to my collection! I fail to understand how this company can be so incompetent with a simple request. I am a paying customer, willing to buy more product, but I cannot get DRIFT to get it right. I am abandoning all hope and cancelling my subscription with a warning to consumers - the product is lovely, but the company management is dreadful!

Worst thing ever First recommendation was ok but you can only get via subscriptions and they store your card info and cannot delete it I cancelled my subscription yet they still took money and sent out another the next month and I never got it !!! They refused to help acknowledge there fraudulent activities cannot delete card info so have had to go to my bank to help they just email you the same generic rubbish They are scammers thieves and the car stuff is not worth 60p never mind anything more Terrible people