DriftReviews of drift.co

Beware placing Drift fresheners on factory car visors. I used Drift stone air fresheners clipped to the visors of my 2024 Ford Maverick and 2024 Ford Bronco. Over time, chemical solvents from the scented blocks leaked, melting and blistering the factory vinyl and foam trim on both vehicle visors down to the plastic substrate. When contacted, Drift customer support admitted in writing that their freshener caused the vehicle damage. However, despite certified, itemized repair estimates from my local Ford dealership totaling $1,090.00 to replace the damaged components, Drift management attempted to impose an arbitrary internal $500 cap on reimbursement. When I rejected the cap and requested senior management escalation, they promised a 24-hour response window and subsequently went silent. Formal complaints have been filed with the Better Business Bureau and the Georgia Attorney General's Consumer Protection Division. Inspect your visors if you use these clips.

Website system is garbage. Password reset doesn't even work and support never replies. All i want is the tracking number..

Horrible product that stinks and leaks everywhere. What a nightmare, and they don’t accept returns.

Too expensive and DOES NOT LAST 30 DAYS.I live in a very small apartment and it's lost all the fragrance in the first week of use. I gave Drift the benefit of the doubt, and purchased again, sorry to say, the outcome was the same. Too bad, because Grove was a very nice scent and I got alot of compliments from friends and family.

I ordered several scents online from their store after purchasing a starter kit in person at Walmart and liking the smell. The company auto-enrolled me onto a subscription i didn't want or ask for. It took way too many steps to get the subscription and the auto-order canceled. They have a decent product i will never order again because of their awful sales tactics.

The actual product smells nice, but doesn’t last more than a day or two. That aside I am so sick of these companies automatically enrolling you into subscriptions without being clear about it. I was charged for a monthly subscription even after I made sure I was making a one time only purchase. And of course it’s not easy to cancel. Stay away from Drift.

Such a sneaky company! I bought a car air freshener wood block as a one-off purchase, but when I logged into my account to track the delivery (it still hasn't arrived, over 15 days later) I noticed that they had signed me up for a monthly subscription service without my knowledge! I've cancelled it now, but I find this kind of behaviour very off-putting. I'm unlikely to buy from them again (even if I do end up liking the product, if it ever arrives!).

I asked Drift to cancel my subscription on June 26, 2026, just minutes after my first order. Support replied within a minute asking for my details to locate the account, and I sent my name and address right away. On July 10 I followed up asking them to confirm the cancellation and never got a response. On September 26, Drift charged me $60 for a new order anyway. When I contacted them, they confirmed the subscription was now cancelled but refused to refund the order because it was "already processing." That order should never have been placed. The cancellation process is email-only (there's no way to manage frequency or cancel cleanly yourself) and their replies arrive within seconds, which suggests they're automated templates rather than anyone reading your request. If you order, expect to be enrolled in a subscription which you cannot cancel until after they have squeezed every dollar they can get out of you—customer experience be damned.