Pamela P.
DO NOT ORDER
DO NOT ORDER. THEY WILL AUTOMATICALLY SIGN YOU UP FOR A SUBSCRIPTION

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Drift (drift.co) has 1,836 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Pamela P.
DO NOT ORDER. THEY WILL AUTOMATICALLY SIGN YOU UP FOR A SUBSCRIPTION
Amelia
If I could give negative 5 stars, I absolutely would. I saw this advertised and thought it looked like something I’d really enjoy — I couldn’t have been more wrong. Nowhere is it made clear that this is a monthly subscription, which feels completely misleading from the start. Trying to cancel has been an absolute nightmare. I genuinely believed I had cancelled, yet the money was still taken from my account — not just once, but again the following month. When I reached out for a refund, I was met with a generic response about their warehouse processing orders immediately, with no real effort to resolve the issue. On top of that, you’re locked into the same scents with no option to change them, which completely defeats the purpose of a subscription in the first place. I would strongly recommend avoiding this company at all costs. The price does not reflect the quality or how long the scent lasts — if you’re looking for a long-lasting air freshener, this is definitely not the place to shop.
Pinky P.
I would give these a ZERO if I could … firstly it fails to meet the hype, they smell strongly when you open and install into your car but the smell fades rapidly!!!!! Then when you cancel your subscription they still send out the refill and take your money … a fretful arrived today and I immediately checked my account thinking that i had not cancelled it as I thought but it clearly states “reactivate subscription” on my account so I had cancelled it !!!! If they send another I will take them to small claims court, I’ve tried to contact through their “help centre” but low and behold there is no where to send a message just a load of verbatim regarding issues ???? Do not order from this company … substandard products which they will not allow you to cancel AND they won’t allow you to send back !!!! SCAM
Sherry
They do not tell you anywhere that when you buy the first kit you are signing up for recurrent mailings. They are so strong you have to keep vehicle windows down and they stop working within 10 days. I have contacted them several times about a charge I didn't authorize and they refuse to answer.
Sevda S.
I waited for more than two weeks for it to be delivered and the scent lasted for 3 days only. Very disappointing, will not be buying again.
Stephanie M.
I was happy with them for about a year until they sent me an empty box that should have included a $55 order. It was horribly packed too, no shipping tape was used , only a single flimsy rubber band. I made several attempts to reach out to customer service and only one guy got back to me after days of waiting for reply, and he was avoidant of the situation. This has been going on for more than 2 weeks and I still haven’t had this issue addressed with costumer service. Find someone else, I’ve had great experiences with pura.
Charlotte C.
Dont buy anything from these people. It is all shady. The stuff smells absolutely disgusting but worse, they pretend you signed up for a subscription. I cant figure out how to get my card off their site. Nightmare.
Laurie M.
DO NOT ORDER! We have tried for over a year to cancel a subscription my husband did not choose to have. They have no phone number that is answered, no email that they will respond to and no way to connect with a human. $55 a month withdrawn regardless of our efforts to stop it.