DriftReviews of drift.co

⭐ 1/5 – Terrible Customer Service! Never Received My Order! I am extremely disappointed with Drift Scents. I purchased one of their promotional offers over a month ago, and I NEVER received my order. At first, they claimed the package had been shipped, but it never arrived. Their customer service team contacted me asking to confirm my shipping address again, which I did. Despite that, I still haven't received anything. It's been over a month, and I have neither received the products I paid for nor gotten my money back. This is completely unacceptable and extremely unprofessional. They were quick to take my money but failed to deliver what I purchased. I DO NOT RECOMMEND THIS COMPANY! Save your money and avoid the frustration. I feel like I paid for absolutely nothing.

Really bad to enter you into a subscription without you knowing. Sick of these companies. I don’t care how good the product is. Not straight forward to cancel either.

I ordered from Drift to try the product once. I did not knowingly sign up for a subscription, yet they have kept charging my card and sending me products I never ordered. Cancelling has been close to impossible. The login only works with a code sent by email, and when you cannot access that code you are locked out of your own account while the charges continue. My other account with them shows no subscription at all, so there is nothing to cancel from there either. A business that makes it this easy to be charged and this hard to stop being charged is not one I can trust. I have had to email them demanding cancellation and a refund, and I am prepared to dispute the charges with my bank. If you are thinking of "just trying" Drift, check very carefully what you are agreeing to at checkout, and be ready for a fight to cancel. Extremely disappointed. Would not recommend.

I wish I had looked at the reviews here before placing an order. First of all their page is misleading and gives you a lower price until you place the order and realise it's jumped from £16 to £23 without any warning. And then when you contact the customer service, they come back and offer a dismal discount and then offer you a 50% if you order more???!!! Completely unethical in my view plus the non existence policy about cancellation and refund only available in US😯 This is a scam at best and should be reported for dishonest marketeering and false advertisement. Just be aware!!

I ordered once and was put on a subscription I never agreed to. I've emailed several times to cancel, but they keep saying they can't find my account — while charging my card every month. I even cancelled my credit card and got a new one, and they still charged me. Stay away from this company.

I bought a few scents offering a sale and when received all the folks I gave the too said there was no smell back in Sept 2026. Then another order was place with money taken out of bank without my approval by the company. With frequent emails I wanted to resolved and money returned. This was done along with agreeing that I could send back that order and they sent return label. The order was returned 10/9/26 and I requested account be canceled so no more orders be placed as it appears you are told before they do this. I am currently in cancer treatment and money matter at this time but even though this frustrating to deal with customer service did make the return and money return happen.

Another company that automatically enrolls you in a subscription when you buy their product. Do not order from them.

This company operates a scam subscription service - DO NOT USE! You make one purchase and they assert you are signed up for a monthly subscription. When trying to access their website to try to cancel my purported subscription it confirmed “there was no subscription” associated with my email address! But they still billed me! Customer services is an AI Chat Bot. DO NOT TRUST THIS COMPANY.