DriftReviews of drift.co

The website keeps telling me I do not have an account so I can cancel. I’ve tried to locate customer service and nothing comes up. No way to call, chat or email.

I was happy with their product right up until around the two week mark when the fluid leaked from the stone got on my headliner and left a large terrible stain on a brand new car not even 4 months old. In contacting Drift they appeared to be honorable as they told me they wanted to do right by me. They told me to get an estimate for repair from the dealer which I did. I sent them the estimate which they didn't like and offered to pay me roughly one seventh the cost of repair. They called it a good will gesture. To me this is not acceptable as the damage has significantly affected the resale value of the vehicle if not fixed. I would like others to be aware of the potential for damage and more importantly know that the company will not make you whole if this happens.

I forgot I had subscribed to these guys and was notified that my subscription renew (no email saying it was coming up, just the order was received email). I didn't want my next order so I went to try and cancel it before the item shipped as it hadn't shipped yet. Their customer service is awful. You talk to an AI chat and it couldn't modify my order or anything. It kept giving me an email to contact. I ended up emailing them asking to cancel my order before it shipped but they didn't respond for 2 days which during that period of time my order was shipped and Drift couldn't cancel it. Overall was a horrible customer service experience and would have been avoided if 1 they notified you before your next subscription order and 2 they have an AI chat that is actually useful and can answer questions. Also I ordered the John Wick fragrance and it is just the standard black ice scent from those hanging tree car air freshners that you can buy.

No matter what I do, change the order, contact customer services, they keep sending me the same scent, despite selecting scent of the month, which is supposed to change as the name would suggest, every month!

No stars, this is not essential oil, this is really really strong mens cologne. I have the product unopened in a sealed box and plastic bag, and can smell the fragrance when I walk by. The company does not do returns but made an ‘exception’ for me, but I would have to pay return shipping! Most companies would refund your first purchase snd tell you to discard the product. Not them- so 0 stars again for customer service. Don’t but this crap unless you like really overpowering fragrances.

I cancelled my subscription 3 months ago and they still keep taking money from my account. Have attempted to contact them multiple times with no response from them. Having to now contact my bank to get this sorted. Avoid using the company at all costs.

Terrible customer service. I was able to cancel my subscription which happened WITHOUT MY KNOWLEDGE - because of an instant allergic reaction. They responded and confirmed I had done the work to cancel the subscription but they wouldn’t cancel the order before it was shipped. They went dark. They’re a typical Instagram fake. Their products stink and if you have animals like I do it will harm them because of the nauseating overpowering smells. Do t waste your money or get fooled by these fraudsters.

I tried the Drift Car Air Freshener. I used to like the product. I have asked several times that I wanted to unsubscribe and stop payments on my account but as of July 2026 you guys are still charging my credit card. I want a full refund immediately. Don't trust these guys. After the 2nd product was shipped to my house new shipments were being sent back to back. If I were you I would not purchase this product. They make it very difficult to deal with, JH- Richmond VA