DriftReviews of drift.co

I received an email stating that my order was on its way. When I placed my first initial order, I did not realize I was signing up for a subscription. Upon receiving the e-mail I promptly canceled the subscription without issue and immediately contacted customer service to ask whether the order could be canceled before it shipped or if I would need to return it after delivery. As soon as the order arrived, I requested a refund. I was told, "Unfortunately, we do not offer returns outside of the US at this time." Since I live close to the border, I explained that I could ship the return from within the US. I was then told" Unfortunately, we are unable to provide a shipping label for returns at this time. However, I can offer you a refund of 50% off your last order as a resolution" I accepted the 50% refund, and received a confirmation e-mail. I asked why I was not eligible for a full refund and received no response to that question. Following another e-mail, I copied and highlighted the company's refund policy, which clearly showed that my request fell within the eligible time frame. Only then did I receive a reply that my entire order will be refunded. I am glad the issue was eventually resolved, but no customer should have to navigate such a difficult process or exchange so many back-and-forth emails to receive a refund that complies with the company's own policy. I will not order from this company again.

Ordered a car freshener from Drift. It arrived smashed — in pieces, completely unusable. I emailed 4 times. Not one reply. No auto-response, no ticket number, nothing. Then, while I was still waiting to hear back, my card was charged for a monthly subscription I never signed up for.. So Drift can’t ship a small object intact, can’t answer an email in over 4 weeks, but has no trouble taking money automatically. The billing works flawlessly. The customer service doesn’t exist. I cancelled the subscription myself and raised a chargeback with my bank, If you’re considering Drift: a product that may not survive shipping, a subscription easier to start than to stop, and a company that won’t answer you when it goes wrong.

Horrible customer service. They force auto-subscriptions and renewals, and when you try to cancel they ignore you and continue with the payment. There is no easy way to manage the subscription.

Scents are great and very strong for the first day or so of using, but they last a week at most before fading completely. I only bought 2 and never agreed to sign up for a subscription but was signed up anyways and their customer service refused to refund even though I sent my complaint before the shipping label was even created.

I placed a $117 order with Drift in June: six Wood car scents, a reed diffuser, and a free hat from their spend threshold promo. The box arrived with one car scent, a reed diffuser missing the reeds, and the hat. I emailed support multiple times over several weeks. Every response directed me to an automated bot on their site, which consistently errored out and told me it couldn't proceed. I never reached a person. After weeks of this I disputed the charge with American Express and submitted photos of the box contents, the delivery confirmation (which I never contested), and my full email history. Drift's response to Amex was a delivery confirmation and nothing else. The charge was reinstated. Worth noting: this order shipped at 1.5 lb with a hat included. My December order — nearly identical minus the hat — was 1.7 lb. Draw your own conclusion about whether six car scents were in that box. The product is fine. The fulfillment and support are not, and if something goes wrong there is no way to reach a human.

SCAM FORCED SUBSCRIPTION HARD TO CANCEL

I ordered from them never got any confirmation acknowledgement and they will not answer emails. Terrible customer service service. Thought I would give them a try oh well. I have been using this knock off brand I get from Amazon never an issue and smell great. Drift all hype it seems

Avoid this company like the play they are nothing but a rip off you never get any good through trying to deal with them or their customer service. I got robbed for the original order never came, but I paid for it and subscribed oils came. I paid for them, but because I didn’t get the original order I couldn’t use the two oils that came so about $19 and some change for the order that didn’t come $28 and some change for the two oils I got that I couldn’t use because I didn’t get the diffuser and the original order. I have been emailing this company back-and-forth for months on end. I even did a claim through my bank which the company wouldn’t honor so yeah this company absolutely sucks in their products not that great either it smells like cheap bro. it’s no Pura for sure.