DriftReviews of drift.co

Terrible customer service. Unclear that it is a subscription and extremely difficult to cancel going around in circles with ai agents

Absolutely criminal enterprise. I ordered a starter kit with 2 scents and nowhere in my order does it say this is a subscription, and now I was just billed again for a refresh of 2 scents I absolutely hate. Scents are highly synthetic. You also cannot return orders even if products are unopened and good luck cancelling your subscription, which takes 20 clicks and uses dark patterns to stop you from doing so. DO NOT BUY from them!

The company or whomever they chose to sell for them signed me up for a subscription I knew nothing about until I see my statement w a $19.95 charge. Livid. I didn't know anything about a subscription, I bought a product. Not a very good product. Only lasted about 2 weeks. WATCH OUT FOR THIS COMPANY

Shocking customer service from this company. Tried the air freshners for a couple of months but then decided to cancel the subscription HOWEVER even after 2 complaint emails they continue to take payment and send them. We've tried to cancel again via the website but there's no active subscription to edit!!! Tried to cancel it via PayPal but again had another delivery and payment taken today. DO NOT SIGN UP FOR THIS BECAUSE YOU CANT CANCEL!!!

My first experience with Drift has been nothing but disappointing. I placed an order on August 2 after seeing what I believed was a legitimate promotion on social media ($6 each). I completed the checkout process in good faith, received confirmation, and expected my order to be fulfilled. Instead, several days later, I received an email stating that my order had been canceled because of a "technical error" that caused the price to display as $0.00. While I understand that mistakes can happen, customers should not have to bear the consequences of a company's website errors after successfully placing an order. Rather than honoring the order or offering a comparable resolution, Drift simply canceled it and offered a lesser discount. What made this experience even more frustrating is that Drift canceled my order but left my subscription active (I had to go in manually and cancel it). Canceling the order while keeping the subscription intact makes no sense and creates unnecessary concern that I could be charged in the future despite never receiving my initial order. Customers shouldn't have to double-check that a company has fully canceled everything after the company admits the mistake was on its end. This entire experience has left me questioning Drift's checkout process, promotions, and customer service. First impressions matter, and my first impression was disappointment, frustration, and a lack of accountability. I expected much better from a company that markets itself so heavily online. Buyer beware: if something goes wrong with your order, don't assume the subscription tied to it will be canceled as well. Check your account carefully.

I have contacted customer service THREE times to formally request the cancellation a subscription I never intended to sign up for. Yet they continually charge my account. To make matters worse, I am being billed for product I have never received!!!! I have yet to receive a response from your Customer Service department Please cancel my account immediately and refund the last three charges to my credit card!!!!!!!!

Secret, automatic subscriptions - this company is a scam. Sent multiple emails after I received an order I never requested and was never told the company had automatically enrolled me in a monthly subscription. Stay away.

This is a scam. I placed an order, but it never arrived. Instead, I was charged twice for recurring subscription orders, and neither of those has arrived either. I contacted their customer service multiple times to request a refund, but I never received a response. Based on my experience, I would strongly advise others to avoid this company.