DriftReviews of drift.co

Very disappointing experience – charged despite cancelling subscription I had a very disappointing experience with this company. I had already checked and made sure that my subscription was inactive, yet I was still charged £16.32 from my bank without any reminder or notification. When I contacted customer service to query the unexpected charge, I was told that I needed to cancel the subscription. They guided me through the cancellation process, but when I followed their instructions, there was no option available to actually complete or confirm the cancellation. This has been extremely frustrating and feels very misleading. If a subscription is supposedly inactive, customers should not continue to be charged, and there should be a clear and accessible way to cancel a subscription. I hope the company reviews this process, stops the unauthorised charges, and provides a proper resolution.

it charged me for over three months for their subcriptions, without any upfront notice. I reconged that is becasue they have set the subcription as default when you purchase their product online. Be careful!

The scent I bought smells nothing like what I ordered. I tried to resolve it but customer service never responded. My scent smells like a man’s cologne not lavendar. I cancelled my subscription.

I felt very swindled by their sneaky subscription policy. It is really unfortunate they can get away with this kind of thing and offer no refund or cancel the order once I reached out to them.

i still have received my purchase and its been weeks. I went to their website and seen i will be getting another order that i didn't know i signed up for. This is a class action laws suit waiting to happen and needs to happen. I was looking forward to getting my product but after seeing how I was duped and other reviews not so much now. Hard to cancel subscription and will not order again from this company even if i like the product.

I honestly cannot believe how difficult Drift has made it to cancel a subscription. Somehow, I ended up with a subscription attached to an incorrect or nonexistent email address, and for the past three months, I have been trying to cancel the $43 monthly charge. Their response? They supposedly cannot help me. To make matters even worse, I changed my debit card, yet Drift somehow obtained my new card information and continued charging me. I have checked both Apple Pay and Google Pay, and there is absolutely no subscription listed under either account. I have repeatedly contacted and begged this company to stop sending their product to my address and stop charging me. The product itself is not even worth the hassle—it only seems to work for about four days anyway. Yet month after month, they continue charging me $43 and sending me a product I no longer want. This is beyond frustrating and completely unacceptable. No customer should have to beg a company to cancel a subscription and stop taking their money. I am extremely disappointed with Drift and would strongly caution anyone considering doing business with them. Once they have your payment information, apparently getting them to stop charging you is far more difficult than it should ever be.

I have been waiting over a month and a half and my order has still not arrived. They only responded on August 18th saying it’s on its way. It hasn’t updated since August 5th.. it’s September 10th now! I have sent multiple emails and no one is answering anymore. They can’t even attempt a replacement? I could have been a loyal customer but this is insane!

I ordered Drift and then went to cancel any subscriptions. They told me I didn’t have a subscription. Now I got notified that I was getting another order and charge. Contacted them and was told they cancelled my subscription but was too late to block last order. $30 I didn’t agree to. A fraudulent company.