Sydney T.
If I could give this zero stars
If I could give this zero stars, I would. I bought a dress for HOMECOMING…aka an event that happened in early SEPTEMBER. I spent over $100 on the dress plus shipping and tax. The dress was very cheap material and you could even clearly see the bra cups. It was awful. I contacted them about a return and they told me I could return it. I went through the entire return process and finally packaged it up, paid MORE money to ship it out and here we are, November 23 still robbed of my money. Theft is illegal, dressself.🤗
Response from DressselfJun 22, 2024
Dear Customer, Thank you for taking the time to leave a review about your experience with Dressself. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered. We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Dressself, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping. If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution. We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Dressself is a positive one. Kind regards, Dressself Customer Care Team