DressselfReviews of dressself.com

Response from DressselfOct 10, 2022

Thank you for taking the time to leave a comment, After our warehouse receives the goods, there will be a time for sorting and verification. We have found that a refund has been initiated, if you have any other questions, please contact us by email.

Response from DressselfSep 28, 2022

Hi , We are sorry to hear that you are not satisfied with our customer service. May I know the order number? We will check the specific details with our coworkers in after sale group about this. May you have a good day! Kindest Regards, Dressself Customer Care

Response from DressselfSep 27, 2022

Dear Jen Kuehler, Thank you for taking your time to leave a review. Regarding our warehouse in the United States, our Richardson, Texas warehouse is rented with other companies, and of course, the packages you see on Amazon and other platforms are indispensable. Our company has sales platforms in China, the United States, the United Kingdom, and other European countries. It is impossible for us to establish our own warehouses in various countries. We also need to consider the cost of warehouses. Also due to time difference and signal issues, we may not be able to successfully answer your call. For further questions, you can also email us at [email protected]. We will get back to you within 24 hours. If you have any questions, comments or suggestions, please feel free to contact us.

Response from DressselfSep 26, 2022

Hello. We are sorry for the inconvenience caused to you. Your package is currently in transit. Since we are shipping USPS international logistics, due to some permission issues, the logistics information of the first journey cannot be displayed. However, please rest assured that after your package arrives in your country, the logistics information will be automatically updated after the local USPS scans. In addition, our shipping method depends on the shipping method you choose. We have noticed that the logistics shipping method you choose is standard shipping. Usually, the delivery time of this kind of package is 6-10 days. Expedited shipping is 3-5 days. If you have further questions, please contact us, Our email address is [email protected]. Kindest Regards, DressselfCustomer Care

Response from DressselfSep 23, 2022

Dear Amanda Martinez, Thanks for taking the time to comment! All gowns are made to order, including standard sizes. Did you notice the cut time and shipping time under the "Add to Cart" button on the dress page (that you ordered). Total order time = tailor time + delivery time Generally, it takes 8-12 working days for cutting and 5-8 days for delivery. I found that you placed the order on April 27, and the system shows that the earliest delivery time is around May 9. This means that you will receive your order in a timely manner. May we know the order number you ordered from dressself.com? Then we will check for you. If you have any questions, please feel free to contact us. Our email address is [email protected]. We are here to help you. kind regards, Dressself Customer Service

Response from DressselfSep 22, 2022

Dear Heather Underkoffler, Thanks for taking the time to comment. We checked your email, our customer service has responded to you in time, and canceled the order for a refund according to your request. If you have other questions, please email us. Our email address is [email protected]. We are always here to help. Kind regards, Dressself Customer Care

Response from DressselfSep 22, 2022

Dear Mandie Herman, Thanks for taking the time to comment! All gowns are made to order, including standard sizes. Did you notice the cut time and shipping time under the "Add to Cart" button on the dress page (that you ordered). Total order time = tailor time + delivery time Generally, it takes 7-14 working days for tailoring, and 5-8 days for delivery. The expedited fee you paid is the transit time limit of the logistics method used to send the package. By the way, every tailor works late every day due to prom season, we will try to make it as fast as possible for you. If you have any questions, please feel free to contact us. Our email address is [email protected]. We are here to help you. kind regards, Dressself Customer Service

Response from DressselfSep 21, 2022

Dear Cindy Salaz, Thanks for taking the time to comment! We're sorry that we didn't deliver to your satisfaction, we're already working on it for you. If you have other questions, please feel free to contact us. Our email address is [email protected]. We are here to help you. kind regards, Dressself Customer Service