DressselfThe exclusive prom dresses, homecoming dresses, wedding dresses, bridesmaid dresses and occasion dresses can be explored in Dressself boutique.✓ Promo Codes ✓ Secure Payments ✓ Satisfied or Refunded ✓ Worldwide Delivery
Dressself (dressself.com) has 216 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Showing 160 reviews with 1 star · Clear filters
Sarah B.
I ordered a dress and it should have been here by now now wondering if this website is a scam or not?!
Response from DressselfFeb 27, 2023
Dear Sarah Bayliss Thanks for leaving a comment, can you let us know your order number. So that we can better deal with your problems for you. Or you can also contact us by email, our email [email protected]. We hope to see you again at dressself.com soon! Sincerely, Dressself Customer Service Center
Nicole C.
BE WARNED!!!!! This is a scam website! Do not order from dressself.
Response from DressselfFeb 24, 2023
Dear Nicole Chavez, First of all, we would like to thank you for your very valuable feedback. We apologize for any inconvenience or frustration your experience has caused you. Can you tell us your order number and the problem you are having? For more questions, you can also email to [email protected]. We are now awaiting your reply. Thank you for your cooperation and understanding in advance!
Jessica
UPDATE!! USPS and my bank opened an investigation on this company and determine them to be a scam!! It's a-shame you were caught scamming someone and couldn't just admit fault and return my money! Now you are being investigated and my money still WILL BE returned!! They sent my dress to a random address in Utah. My address (located on the other side of the US) was clearly written on the shipping information. When I contacted them they told me to contact USPS. USPS delivers to the address that the company provides them therefore it is not their responsibility. It is not my responsibility as the customer who paid to track this dress down when the company is at fault. Still waiting for a resolution as this was purchased as my wedding dress and they will not confirm if they are going to quickly ship a new one OR refund my money so that I can purchase something from a legitimate company.
Response from DressselfFeb 21, 2023
Hello, We are sorry for the inconvenience caused to you. After our verification, the address we provided to the logistics is correct, and the logistics has misremembered your package with another customer's package. We are already handling this incident for you. In addition, if you need other help, you can contact us, our email [email protected].
Savannah H.
This is crazy! I am in my junior year of high school and I need a prom dress. I ordered from this website two dresses about a month ago. And they said they arrived at my house two weeks ago and I still have not heard anything about my dresses or seen them. I will be reporting this website because this is crazy. My step dad is a FBI agent and we will be looking into figuring out what this website really is. Why is there no call number so I can talk to someone. This needs to be fixed. I am pissed.
Response from DressselfFeb 13, 2023
Hello. Our total delivery time is equal to the production time of the clothes + the time of logistics and transportation. At the beginning of January, the delivery time of our website was adjusted, because it was the peak season, the delivery time was extended by 12-15 days longer than the original delivery time. We usually take 10 - 15 business days to prepare an order and an additional 5-7 business days to ship. If you place an order in January, the delivery time of the clothes is expected to be around the beginning of March. If you have other questions, you can email us.
Kathy W.
I ordered a jacket and a sweatshirt for a Christmas gift. It took a little longer to get here. It was very cheaply made and runs very small. The jacket was so thin ( more like a blouse than a jacket and the sweatshirt was short waisted and too small as well. I emailed to return it for their” easy return” policy and guaranteed 100 % satisfaction. Wow! That was a joke! They sent me a return address to China and for my little 3 lb package to send it back was going to be 140!!! I checked fedx because it’s cheaper but It was 130.!!! I only paid 109. For my order! They offered me 20% back ($21) and I could keep it but it’s way too small and so cheaply made! Why would I want to do that? So you will get stuck if you want to return. It’s crazy how they can advertise it’s a USA company but force you to only be able to return to China although the address it was shipped from is Los Angeles Calif. I think they do this so you’ll just keep the items. They should just go ahead and say NO returns! Basically that’s what it is.
Response from DressselfDec 29, 2022
Hi. We are sorry to hear that you are not satisfied with our product. We fully understand that sometimes a standard size item may not be suitable as a custom item. Regarding the return and refund policy, our website has clearly stated that if the return of the product is to be returned, the customer should be responsible instead of us. Please return the package to us according to the address we provided in the email, and we also understand your concerns about the return fee. It is recommended that you choose the cheapest local post office for mailing. Our warehouse will process the refund for you after receiving the package.
caroline
FAKE WEBSITE! Dressself steals pictures from small owned boutiques and sells knock off versions of the dress for under $200. I have heard countless stories of girls not even receiving a dress. I would NEVER put my credit card information on this website. If it sounds too good to be true it probably is.
Response from DressselfDec 6, 2022
Hello, Our website is secure. We've even been verified by Norton Security as HTTP Secure with an SSL certificate. As one of the most trusted online eCommerce companies, rest assured we are 100% legit and safe. Each of our products is made strictly according to the pictures and is of high quality. Finished products will go through a series of inspections before being sent to you. We are very sorry if our product did not satisfy you. Also, may we know your tracking number?
Sylvie Z.
Yen a marre de commander sur des sites où on se pose même pas la question sur la fiabilité étant donné qu’il ressort sur Google et c’est que quand on a un problème qu’on va voir que tous les avis sont pas bons!! C’est des menteurs ils disent livraison max dix jours et c’est 3 semaines de livraisons après mon mariage du coup ce qui sert à rien! Politique de retour renvoi 7 jours avec un simple code pas d’étiquette avec code barre. Et frais coûte prix de la robe. Un remboursement en pourcentage à la tête propose de 10% pr moi je vois dans les commentaires 30% soit tu gardes ta robe reçu après l’école et et tu reçois 13€ . C’est honteux que le consommateur ne soit pas protéger et fais face à de l’escroquerie comme ça .
Response from DressselfNov 11, 2022
Bonjour, Notre site Web indique le délai de livraison de nos robes = délai de traitement + délai d'expédition. Le délai de traitement est généralement de 10 à 12 jours et le délai de livraison dépend du délai de livraison que vous choisissez lorsque vous passez une commande. Nous avons constaté que vous avez sélectionné la livraison standard et que le délai de livraison standard est généralement de 6 à 10 jours. les vêtements seront reçus dans les 16 à 22 jours de cet intervalle. Les politiques de retour et de remboursement sont clairement expliquées sur notre site Web. Si vous avez des questions, vous pouvez nous contacter par e-mail à [email protected]. Nous sommes heureux de vous servir.
Tess
The dress that I ordered claimed to ship within 24 hours. I paid extra to expedite shipping within 3-5 business days. What a waste! They did not ship for almost 2 weeks and then refused to refund me for the expedited shipping charge.
Response from DressselfOct 12, 2022
Dear Tess, We are sorry for this situation. We always strive to provide our customers with the best solution in line with our policies. Please see more details on our refund and return policy here: https://us.dressself.com/pages/return-refund-policy Also can you tell us your order number or other purchase information? We inquire and solve your problem. If you have any questions, please feel free to contact us. Our email address is [email protected]. We are here to help you. kind regards, Dressself Customer Service