Dressed in LalaReviews of dressedinlala.com

The worst company ever! My order was incomplete! The customer service is the worst! Of course is not there money they don't care ot was my first experience and the last!. Thieves

This is the WORST clothing company I have ever ordered from. An Instagram ad popped up 1,000 times with the cutest skirt and top and I finally ordered it. Ten days later it had not shipped. 15 days later I got an email saying, “sorry bestie, the skirt you ordered is out of stock!” We refunded your money and we are sending the top?? What? No! I ordered an in stock outfit that is now out of stock? Don’t like that at all! I went back and forth with them about not sending the top because I ordered it as an outfit and after 4 more “bestie” exchanges they sent the top and offered me 10% off a new order?????? How about now it is almost 3 weeks since I placed the order and the top that I WILL be sending back still has not shipped? I actually googled to find out if the item’s were on a cargo ship and arriving from across the ocean? Nope…Utah??? Feeling VERY SCAMMY!!! Buy elsewhere. Not a “bestie” experience bestie?? If you are gonna run your pricing with the big dogs…you are going to have to figure out how to keep up! I very much appreciate your response and the action that you took to address my experience. I really wish I had the outfit. I know it would have been super cute.

For starters the ship time is awful. I ordered something from China days after ordering from lala and it got to me faster. They forgot my order and when I emailed them about it stating i wanted to cancel and they apologized and said they were expediting it. I told them I no longer needed the items (they were for an event long past) and wanted to cancel. They then stated that because the order was put in for processing (which they had literally just done when they "expedited" it) that there was nothing they could do but the good news is much order would ship in 3-5 days. Meaning I had to wait another week before they were even dropping it at the carrier. Then another week for it to actually arrive because they use DHL in total I waited over a month. For spending over $400... I would expect better. But if that doesn't turn you off, when I actually received my order, after a single wear the buttons totally fell off the pants. And I couldn't return. So quality and service are an issue. But if THAT isn't enough to turn you off.. this company sent their attorneys after fan groups! That's right. Their cult following had created buy/sell/trade groups to more easily exchange sizes and pass along peices to other lala lovers. Their attorney shut down the groups citing trademark issues. No One was claiming to be lala, be an affiliate nothing. Just people excersizing their right to re-sell something THEY OWN and not even at a profit. Usually at a pretty big loss. Now, I know that sounds super unbelievable. Why would a company delete their cult following? The groups had cited multiple issues with quality and delivery times and would bring them up to see if others had similar issues. Usually it resulted in someone saying "hey reach out to customer service". The brand didn't like this. They don't want people trying to bring things to their attention so they can grow and be better. (WHICH IS LITERALLY WHAT WE WANTED) But no, Why listen to your cult followers when you can just silence them? An absolutely disgusting greedy business move. This brands motto is "The World Needs Your Magic" but they treat customers the exact opposite. It should be "LALA needs your MONEY and your SILENCE" there is no love in LALA Land

I’m actually heartbroken at how this company has treated their community. I don’t even want to wear the closet full of LaLa that I own anymore. Do Better.

This company is a SCAM. I’ve been a loyal customer and have bought so many items directly from the site. The sizing is impossible to understand (I’m an 18/20 and somehow can range in L, XL, 2X and 3X in their clothes depending on the specific item [not just style - 2 matching playsuits do NOT fit the same]). The return policy is trash. The quality has diminished to crap over the last year or so. Don’t waste your money here, there are plenty of other shops that sell the SAME EXACT “original” prints.

I started buying from Lala last fall and have spent a sizable amount of money on their clothing. As time has progressed, the issues have become impossible to ignore. First and foremost, the costs keep rising while the quality is declining. The ribbed playsuits pill after only few wears. The satin playsuits arrive with loose threads, are printed on different quality satins depending what style you buy, and are easy to snag. Their knits get a pull if you just look at them funny. Secondly, their customer experience is a joke. You can't leave reviews on any Lala products. You only have 3 weeks to mail back something you wish to return, you have to pay to return the item, and they also keep a portion of the cost, meaning you don't get a full refund. If you email them to show them a product quality issue, like an obviously poorly-done screenprint, a misprint, or a weird fit, they tell you it's intentional and makes the piece unique. There's a lot of uniqueness with Lala items. But a ribbed playsuit having a neckhole that's noticably smaller and stands upright, when your other sets all lay flat and look wonderful... that's not giving weirdo. It's not giving unique. It's giving zero QA. The wild part is that I was still willing to deal with all of that. I was still actively buying from them and planning to buy more for fall. But the company's actions of late has made me reconsider. Like any other brand with a cult following, there are multiple Facebook groups that I was a member of. We would share fit pics, excitedly discuss new drops, and participated in buy/sell/trade like so many other FB groups. These groups had actual Lala models and affiliates in them too. Recently, an affiliate shared that Lala was discontinuing their affiliate code program and that codes would expire on 9/1/24. Just giving us a head's up to save some money while we still could. This news was not only disappointing, but I felt like it was a slap in the face to all affiliates that promote Lala so diligently and wholeheartedly! I learned about Lala through an affiliate. I always use her code so I can support her. Naturally, some members were upset to learn this. Many shared that this turned them off from buying from Lala and that they'd stick to buying secondhand or go elsewhere for clothing. This got back to the Lala team. The next day, Lala's legal team got ALL Lala FB groups shut down for "trademark infringement" even though each group was in good standing per Facebook's rules. One of the admin shared receipts and confirmed that's indeed what happened. The largest group had over 10,000 members, for context. If that's how Lex (creator of Lala) chooses to treat her most loyal customers, I think that speaks volumes. Discontinuing affiliate codes so you can make an extra $15-20 per item, when the quality is FAR from the luxury price point that's being charged, is insanely greedy.

Cheap quality and stolen designs at luxury pricing. I've found some of her "original fabric" for sale on Temu. She steals from graphic designers and pretends they're her own designs. Do not support this awful company.

The owner, Lex, is shady as hell and is not someone I want to associate with. She started upping her prices FAR beyond affordable, but lowered her quality. She rejects most people's returns and generally has very poor customer service. I understand that with the price hikes she wants luxury customers, but she does not provide a luxury experience. She stopped advertising with plus size models and has alienated an entire group of people because of the lack of representation. She decided to discontinue influencer codes, which is the one thing that her customers use to justify spending an ungodly amount on her clothes. Also she got rid of her previous graphic designer, Emy Dyer, for working with other brands after Lex STALKED HER and then made Emy delete all of her content when she didn't even have a contract with her! And Lex's most recent endeavor is getting her lawyer to remove all of the BST groups on facebook to "silence" all of her pissed off customers and their complaints. I used to love Lala, but all of this has left such a bad taste that I won't be returning.