DREOReviews of dreo.com

C’est la pire expérience que j’ai jamais eu en matière de service à la clientèle. J’ai commandé et payé un climatiseur voici 15 jours. Il devait arriver après 2-3 jours. Toujours pas de climatiseur. La première canicule est terminée, la deuxième arrive et je ne vois toujours rien venir. Si vous êtes pressé allez l’acheter dans un magasin.

J'ai commandé un climatiseur que je n'ai jamais reçu. DREO est incapable de m'en envoyer un autre en pleine vague de chaleur, ils mettent les gens en danger. Bref cette marque n'est pas fiable, à fuir !

Customer service is outsourced garbage. Ordered a fan on 6/20, Fedex label created 6/22 and it never shipped. Customer service tried to tell me it "takes time to update the status". I get 20-30 Fedex packages a month, it does not take NINE DAYS to update the status. They never shipped it. Earlier reviewer is saying they can't meet the demand, seems likely. Instead of feeding me BS, it would have been better to come clean. Now I'm going to file a chargeback. Stick to the major brands, this company is a total joke.

Premetto che il prodotto non l'ho ancora ricevuto, acquistato ventilatore di alto livello on consegna espressa, a distanza di 5gg lavorativi non solo non l ho ancora ricevuto ma nessuno si degna di rispondere. Pessima, pessima customer experience

I would give zero stars if it was possible. We placed an order on 8 June in anticipation of the heatwave and have not received the misting fan yet. A notification that the parcel had been dispatched was sent on the day we placed the order. However, DPD has still not received the parcel as of today (24 June). The customer service claims that DPD is experiencing a warehouse issue and is unable to expedite the delivery, offering a 10% discount. The company is obviously unable to meet the current demand and has not provided a clear explanation for this delay. Update: 1/07/2026 Although the company initially offered to ship the fan again on June 25 as it must have been lost by DPD, the company is now giving us a refund as the fan is now sold out. This has been a huge waste of time.

Yet again their app is down

Was about to order from Dreo but backed out. Their advertised Student Beans code is locked to the US site only, and UK customers are expected to pay a 30% markup compared to US buyers. When I asked support about it, they just tried to fob me off with standard excuses. Total waste of time. I am buying from a different brand instead.

Ordered a table fan and received a UPS tracking number 5 days ago. UPS never received the package, and I sent the vendor an email that went unanswered. Spoke with the company who provided no help, asking me to wait longer. This is the same exact issue that I have seen reported on Trustpilot with this vendor. Had to get a refund through PayPal.