Dreamwood LivingDreamwood Living is your premier online store for premium fireplaces, saunas, and outdoor living products. As a 100% USA-owned and operated company based in Waukesha, Wisconsin, we specialize in top brands like Dimplex electric fireplaces, Napoleon gas and wood-burning fireplaces, and luxurious Golden Designs infrared saunas.We put customers first with high-quality products at competitive prices, expert guidance, free shipping on orders over $299, and flexible financing options. Create your dream cozy home with reliable electric fireplaces, relaxing saunas, or stunning outdoor fireplaces from Dreamwood Living – exceptional service guaranteed.
Dreamwood Living (dreamwoodliving.com) has 86 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Tom S.
They took the time to educate me on the products that were available. I was then able to make the appropriate choice to fit my needs.
Response from Dreamwood LivingMar 13, 2026
Hi Tom, Thank you for the great review. We're glad the team took the time to explain the product options clearly so you could pick the right one for your needs. We appreciate you sharing your experience and your support. Best Regards, Dreamwood Living Team
MC Homes L.
Customer service was top notch. There was a small error in my order because I forgot a part that I was actually going to need. I don't remember his name, but the person taking care of my order caught it, and threw in the extra part that he knew I was going to need at no cost to me. He reached out to me by phone and let me know he took care of it and theat the order was on its way. I received the order right on time. You just don't get this kind of personal service anymore.
Response from Dreamwood LivingMar 13, 2026
Thank you for the great review! We're happy the team spotted the missing part and got everything sorted with a quick call and on-time delivery. It's good to know that level of service still stands out, we aim to make sure orders are right the first time. Appreciate you taking the time to share your experience. Enjoy the setup! Best Regards, Dreamwood Livng Team
Barry B.
Fast shipping
Mike M.
Joe at Dreamwood was top notch. He did everything he committed to doing and his knowledge of the product was very good.The price and service we received is not typical of most internet based companies and we were pleasantly surprised with Joe and Dreamwood.Would definitely recommend!
Response from Dreamwood LivingMar 13, 2026
Hi Mike, Thank you so much for the amazing review, Mike! We're genuinely thrilled to hear that Joe delivered on every promise and that his product knowledge made the difference for you. It's especially rewarding to know we stood out from the typical online experience—going the extra mile with great pricing, reliable service, and real expertise is exactly what we aim for at Dreamwood Living. We truly appreciate your recommendation and your support—it means the world to us. Enjoy your new fireplace, and please don't hesitate to reach out if you ever need anything else! Best Regards, Dreamwood Living Team
Tom C.
Pricing was great for my fireplace and the team made sure I received an upgraded log set and flame enhancement even though it wasn't on my order. Great service!
Response from Dreamwood LivingMar 13, 2026
Hi Tom, Thank you for the wonderful review! It's our pleasure to go the extra mile to make sure customers love their setup! We appreciate your kind words and your support. Enjoy those beautiful, enhanced flames! Best Regards, Dreamwood Living Team
Lionel V.
I was able to contact Joe for any and all questions. Joe is very professional witch made the purchase experience great.
Response from Dreamwood LivingMar 13, 2026
Hi Lionel, Thank you for the wonderful review! So glad we could make your experience great—appreciate you choosing Dreamwood Living! Best Regards, Dreamwood Living Team
Joanmarie
Joe demonstrated professional, knowledgeable and reliable customer service. His guidance was most helpful in choosing the best product fit for each of several rooms in this residential remodel. Upon completion of the project, Dreamwoodliving will definitely be recommended to any future guests, who most assuredly will be admiring these beautiful new fireplaces.
Response from Dreamwood LivingJan 10, 2026
Hi Joanmarie, Thank you for the feedback and for sharing your experience. I'm glad the guidance helped you select the right products for your remodel, and that the fireplaces turned out so well. We appreciate you recommending us to others—it's great to hear they'll be a highlight for your future guests. We were happy to assist throughout the process. If you need anything else down the line, feel free to reach out. Best regards, Dreamwood Living
Phillip A.
Hello Joe, I am Phil (Audria White's brother). Thank you so much for accepting my return and for paying the shipping also! That says a lot for you and your company. I use the logs that I bought from you a few months ago almost every day and am very happy with them. Merry Christmas to you and your family!
Response from Dreamwood LivingJan 10, 2026
Hi Phil, Thanks for the note—really appreciate you taking the time. Glad to hear the logs are working out well and getting regular use. Wishing you and your family a Merry Christmas. Best, Dreamwood Living
