Pat H.
Joe Saves the Day
Typically, I don't provide merchant reviews except for the occasional "check the box" rating. But in the case of my recent purchase from Dreamwood, I am compelled to do more. I was in the middle of a substantial home renovation and needed 2 fireplace inserts. My chimney guy told me that one of the selected units was out of stock and it would take at least four weeks for delivery. I checked with two other suppliers, and they confirmed that the unit was on back order. Understandably, my contractor was reluctant to move forward without having the product in hand. So, the framing, electrical work, chimney work, and stonework schedules were in jeopardy. I called Dreamwood and explained my dilemma and that I needed the products within seven to 10 days in order to avoid project delays. Dreamwood confirmed that one of the products was back ordered but they would try to locate it elsewhere. Within the hour, I received a call back from Joe, the owner of Dreamwood. He explained that he had located the back ordered unit, that he would match the lowest price quote I had received from the other suppliers, and that he would guarantee delivery within the required time frame. Having had several bad experiences with back ordered products, I was skeptical, but I placed the order. Two days later, I heard a knock on my door. A delivery service was there with my two units. They were securely packaged and in perfect condition. As I write, they are being installed. I don't know how Joe was able to locate, ship, and deliver this order from Michigan to South Carolina within 48 hours. But my project is back on schedule, and I am extremely grateful to Joe for his dedication and reliability. He has earned my respect, appreciation, and any future business I can direct his way. Pat Hughes