DreamSofa.comReviews of dreamsofa.com

I had heard about Dream Sofa from a furniture newsletter. I loved that their sofas were manufactured in California (as opposed to overseas), and they had so many options for customizations, such as sofa styles, fabric & colors, cushion firmness... I worked with a representative to narrow down fabrics that would work best for me (I have pets) and ordered swatches. Once I was ready to order, I also discussed with the rep my concerns for delivery (my doorway is somewhat narrow), and she came up with a solution to ensure the sofa would fit through. The response time between messages was generally within a day. While my sofa was being made, I received updates on its progress every two weeks. It took ~10 weeks from my order date to receiving my sofa, which wasn't a big deal since I wasn't in a rush. Note, I did get a custom length, which added to the time. The sofa was better in person than I could have imagined. It also came with matching pillows! It was nerve wracking making a big purchase without seeing the product in person, but I felt the website accurately represented the final product. I will say, ordering swatches is a must! The colors are a bit different from online vs. in person, which isn't surprising, and it'll also give you a better idea of the different fabric textures (they have so many options!) Overall, I highly recommend ordering your "dream" sofa from Dream Sofa!

I've been living with my sofa for about 2 months now. The fabric and color are fabulous; something I never would have found at a store near me. The quality of manufacture, so far, appears first rate. Just after the delivery men had left, I had a bit of a meltdown. I had apparently misconstrued the stated measurements of the seat depth (I would encourage anyone buying online to speak to someone in person before you place your order). Kudos to Clyde in customer service for advocating for a satisfactory solution! It's so unusual, these days, to find a person who is actually versed in all aspects of the business they represent. Clyde navigated the situation professionally and empathetically with a concise understanding and evaluation of my needs. He was able to expedite a solution with no additional charge to me. Ever so grateful that I can now fully enjoy my DreamSofa!

The initial delivery of my custom Milan sofa took about 2 months longer than I originally expected. After extensive online research to find the best value furniture, landing on to an online company like Dream Sofa led me to feel very anxious. Being unable to visit a store in person, I was relying on good faith principles that the delivery of my sofa would be as expected. To say my expectations were met would be a vast understatement. The sofa was delivered white glove, as scheduled and in beautiful condition. It absolutely met the standards i expected when customizing it. The next issue however was that about a month after warranty expiration, one of the legs collapsed suddenly under normal use. Typically, I'd be furious, but a quick message to support with photos led them to conduct their own investigation of causes, ruling that stresses during delivery due to improper staging damaged the construction. They graciously accepted that the error must have been during transit and offered to schedule a totally free repair with a local serviceman within the week. I've been working with Clyde Perang, and he's been forthright on timeline, accepting fault, and offering solutions. I would absolutely refer this company to my friends for the customer service and transparency alone. But the truth is, the quality of the delivered sofa (transit mishap aside), the available materials, the value, and the attention to detail are all superb and I'm likely going to get more pieces in the future.

Like many, I was extremely tentative about ordering a custom piece without having the ability to see and sit on it beforehand. However, I am so happy that I took the plunge! From start to finish, our designer Ryan was remarkable! Having sensed that I needed a little bit of hand holding during the process, he went out of his way to give me the confidence that I needed to complete the order.His assistance in answering questions timely, sending loads of fabric swatches, and giving sound advice on sofa options, helped me narrow it down to the perfect choice for our space. I ended up ordering the Landon 3 piece sectional sofa with the 42 inch deep-Plush cushions. The Lingo porcelain turned out to be the perfect light beige/cream color with absolutely no undertones. At first sight, you can tell that it is a high end quality piece of furniture and it is extremely comfortable. The white glove delivery was worth the extra expense and Ryan and his team made sure it arrived in time before we were leaving for vacation. I will absolutely order from Dream Sofa in the future and certainly recommend it to family and friends!

I love my Crete sofa, so stylish, so plush, so beautiful, not to mention extremely comfy and the rich jewel lavender color is amazing. It makes my home complete and was worth the wait for the fine craftmanship to take place. I've always thought of a sofa as the anchor of a home and this is a beautiful anchor. After a few days, I did notice some indentations on a cushion and one of the front panels. I contacted customer service with my concerns and photos. Clyde promptly responded, informing me that the indentations were caused by the delivery process and offered at no charge to arrange for a new cushion to be sent to me and for a local upholsterer to do an in-home replacement of the damaged panel. Things can happen during the delivery process and DreamSofa made things right for me. If I could give six stars I would.

Marissa Burrett has been incredibly helpful throughout what turned out to be a long decision process. All her ideas and suggestions were right on. She responded promptly to every email and was always upbeat and supportive during our phone conversations. I couldn’t have asked for a better person to have worked with. Looking forward to receiving our new couch.

Great sofa. Company did everything it could to make me happy. Building sofa and shipping to Hawaii takes about 3 months process.

We couldn’t have had a better customer service experience!! Shout out to Karla who was extremely responsive and genuine! I would highly recommended DreamSofa to anyone looking to buy a furniture!