DreamSofa.comReviews of dreamsofa.com

We recently purchased a Messina sectional sleeper from DREAMSOFA, an option among the many interesting sofa design choices. Our sofa is beautiful and so comfy! The service at DREAMSOFA was superior from start to finish. I worked with Marissa (over an extended period of time) to find the perfect fabric that would fit our home-vibe. She was always kind and responsive, and it was obvious she has a deep artistic sensibility. I spoke with other DREAMSOFA representatives who also were very responsive to my questions. The premium “white glove” delivery team was very efficient getting the sofa through the small door and set up in no time. Thank you DREAMSOFA for a superior experience and product!

I ordered a London Sectional, and bought with the idea of having it for life in mind. First off, the couch is wonderful. More comfortable than expected, super high build quality, and the fabric is plush and durable with my pup. Most importantly, though, was the delivery was extremely tricky. I live in an older building, tight staircases, small freight elevators and doors. Despite this, and a difficult delivery company (separate from DreamSofa), Karla handled everything on her end wonderfully. What could have turned into a nightmare was just the opposite with her in charge. Every company needs someone like her. She's super dedicated, professional, and a master of customer service, keeping me informed at every step.

Incredibly pleased with my purchase! I ordered the Brussels sectional sleeper sofa with Sorrento Denim upholstery and have never been more impressed with the quality. It even smells like fresh cut wood from the frame. I am really glad I gave this company a try and I hope to hold on to this couch for many years to come.

Sharing our experience to give buyers more confidence in working with Dream Sofa. We were having challenges finding the perfect sectional for our new living room. Everything we found was too big, too small, or crappy quality. Then, I read some people talking about Dream Sofa on Reddit. I went to their website and the amount of options and customizations seemed too good to be true. Custom sizing and a gazillion custom fabrics. Not to mention the option of high-density foam or spring cushions that last much longer. Prices were not cheap but they were not out of line with other quality furniture stores that don't offer nearly the same amount of customization. We were apprehensive spending as much as we did with a store we never heard of or visited, but saw enough rave reviews that we gave it a shot. We mainly worked with Marissa and Ryan who were both fantastic. Everything came exactly as described. The sofa is super high quality, and the fabric is amazing (Hepburn Pottery). We had some anxiety between order and delivery, but that was just worry over nothing when the piece showed up, and it was gorgeous. Being able to customize our sectional to our exact liking was so much fun. I'd recommend and work with them again.

I highly recommend Dream Sofa for your new furniture. The quality of the construction and the firmness of the cushions are exceptional. Dream Sofa I will be recommending to anyone and everyone that is in the market for new furniture. The entire process from ordering to final delivery was seamless and exceptional. The White Glove Delivery was even better than competitors like Lay Z Boy. I highly recommend continuing to use the delivery service. I purchased the “Chicago” sofa in Lana Peacock Fabric. It is pretty much cat hair proof!

Review is for a custom Brussels sectional. This sofa is beautiful and absolutely worth the wait associated with having furniture built to order. We had the pleasure of working with Ryan and Karla. Their design team sent a selection of materials based on photos of the space, decor we were planning, and the sofa we were replacing. I highly recommend spending the extra money for the spring core cushions. I have little doubt this couch will still be comfortable and in good shape 8-10 years from now. When I compare the sofa we received with similarly priced options from traditional furniture retailers, I am blown away at what DreamSofa delivered. This is not simply another direct to consumer brand cutting costs by selling direct; they take quality seriously and have actually tested the hundreds of materials they offer. Construction is sound and sturdy, delivery was much faster than promised in my case (I'm not terribly far from LA). I think the secret has gotten out about this company and they are REALLY busy, but if you are patient and don't mind a bit of back and forth during design and ordering, it is really worth the time. Our sofa is the showpiece of our living room and really makes our home feel special. The website doesn't emphasize this, but you can customize the depth of the seating - in the case of the Brussels, I highly recommend this if you will be lounging on the couch.

Amazing experience from start to finish. I should thank Jeff from insidersguidetofurniture.com for introducing me to Dreamsofa. He wrote an excellent guide in his blog. We wanted a U Shaped sectional and I searched for almost a month but was not able to find anything which was perfect for our living room. Either the price was too high or the dimensions were useless. When I read about Dreamsofa on the blog and how they make custom sofa in the US and that too in a reasonable price compared to every other brand sofa, I decided to try this. I contacted Ryan and he explained the process to me and setup a design call. I had ordered the free swatches before the call. I had a very nice conversation with Marissa on the design call. We discussed on the dimensions, the style, and color. She also saw how our living room space looked and suggested what would go well. The best part about dreamsofa is that you can potentially customize every aspect of your sofa, not just the length and width, but also seat depth, height, and there are tons of fabric options. So I ordered for the exact dimensions I needed for my living room. Both Ryan and Marissa were really helpful throughout the process. After ordering, it took about 2 months for it too reach my home. We had the white glove delivery so they unpacked and placed it exactly where I wanted. The only drawback is that the manufacturing process is time taking. But to be fair, they meticulously design your sofa to the exact details you provide and there is not going to be another sofa on the planet with the same specifications as yours. So I'm really happy about the process overall and I would never have found a better sofa online or in a store that would look better in my living room. I would recommend anyone who is looking for a customized experience to look no further than dreamsofa. One of the legs were broken during the shipping I guess and there were a few scuffs, scratches on three other legs. I contacted Karla from the customer service team and she promptly send me the 4 replacement legs and I got them within a week. So I would rate customer service 5 star as well. Only one thing I cannot review yet is how the sofa cushions perform over time. But they do have a good warranty and cushion replacement options.

My dream DreamSofa arrived yesterday and I couldn't be happier. The entire experience was perfect, from my initial consultation with Marissa, to timely order updates from Veronica, to resolution of a small delivery issue by Karla. Their product, in my case the Dover sleeper sofa, is first class, and their customer service is exemplary. Do not hesitate to do business with this company.